Author Topic: XP crashes - Event Viewer messages  (Read 1737 times)

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Offline ozstar

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XP crashes - Event Viewer messages
« on: January 12, 2010, 02:36:22 AM »
Over the last week or so my XP box has been crashing every now and then for no apparent reason.

I am checking all options.

In event viewer it mentions these messages below. Anyone know what they mean?

Would like to know if Avast caused crashes or something caused avast to carsh.

Thanks

oz



AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\PROGRAM FILES\MOZILLA FIREFOX\XUL.DLL (C:\PROGRAM FILES\MOZILLA FIREFOX\XUL.DLL) returning error, 0000A413. 

AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Program Files\Mozilla Thunderbird\nssckbi.dll (C:\Program Files\Mozilla Thunderbird\nssckbi.dll) returning error, 0000A413. 

AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Program Files\Mozilla Thunderbird\freebl3.dll (C:\Program Files\Mozilla Thunderbird\freebl3.dll) returning error, 0000A413.

Offline Lisandro

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Re: XP crashes - Event Viewer messages
« Reply #1 on: January 12, 2010, 11:17:59 AM »
Please, zip and upload the C:\Windows\Memory.dmp file to this anonymous ftp server: ftp://ftp.asw.cz/incoming

Please, go to folder \windows\minidump and send the newest (recent) .mdmp files for analysis. There is also C:\Windows\Memory.dmp file.
Better if you can compress (zip) them and add some information about the BSOD and the link for this thread.  ;)

Send an email to: vlk (at) avast.com
Or upload it to this anonymous ftp server: ftp://ftp.asw.cz/incoming

Disable Automatic Restart:
System Properties > Advanced > [Startup and Recovery]Settings
Remove the checkmark from "Automatically Restart" in the System Failure section.

Besides Google also you can use:
MS knowledgebase: http://support.microsoft.com/search/?adv=1
Free memory tester (Run it overnight): http://www.memtest86.com/
XP error explanations: http://www.xptuneup.com/xptuneup_stopmessages.htm
BSODs: http://www.techmetica.com/howto/descriptions-and-fixes-of-blue-screen-of-death-bsod-crash-errors/
The best things in life are free.