Author Topic: Installation Problem_Invalid Page Fault  (Read 2948 times)

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mhashev

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Installation Problem_Invalid Page Fault
« on: June 18, 2004, 08:56:02 PM »
I downloaded Avast 4 Pro and started the installation.  Close to the end of the installation process I got this error:
Avast caused an invalid page fault in module Kernel 32.dll at 0187: bff7a3d4.

I tried to install several times, but could not succeed because of the invalid page fault.  I have Windows 98, Second Edition.  I completely uninstallled Norton from my computer and cleaned up the registry before trying to install Avast.

In the meantime, I guess I had better try AVG, because I cannot leave my computer unprotected.

Any help in overcoming this problem would be appreciated.

Mhashev

Offline igor

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Re:Installation Problem_Invalid Page Fault
« Reply #1 on: June 18, 2004, 09:21:52 PM »
Are there any additional information in the error box?

Offline Lisandro

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Re:Installation Problem_Invalid Page Fault
« Reply #2 on: June 19, 2004, 12:12:34 AM »
I completely uninstallled Norton from my computer and cleaned up the registry before trying to install Avast.

Ok, I believe, but as you are experiencing trouble, maybe you still have NAV or traces of it in your system  :'(
Do you use a firewall?
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techie101

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Re:Installation Problem_Invalid Page Fault
« Reply #3 on: June 19, 2004, 12:44:31 AM »
mh,

More than likely the page fault in the kernel module is the result of a conflict.
If you had Norton installed, it is not that easy to remove.

If you IM Technical, he can steer you to a detailed removal process he had in another post.  EVERY bit of Norton must be removed or Avast could have a problem on install.

AVG is better than nothing, but a friend recently switched over from AVG to Avast and Avast detected 2 virus infections!  

Let us know what addtional help you need.

Techie

mhashev

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Re:Installation Problem_Invalid Page Fault
« Reply #4 on: June 19, 2004, 10:00:09 AM »
Thanks, Igor: I have two versions of the error message:
1.
AVAST caused an invalid page fault in module KERNEL32.DLL at 0187:bff7a189.
Registers:
EAX=00000001  CS=0187  EIP=bff7a189  EELGS=00010212
EBX=00eb33e8  SS=0074f4f4  EBP=00eb33e4
ECX=00e90000  DS=018f  ESI=00ea72a4  FS=322f
EDX=d4225b20  ES=018f  EDI=0000c144  GS=0000
Bytes at CS:EIP:
89 75 00 83 c1 08  80 0b 02 39 39 73 07 83 c1 10
Stack dump:
0074f528 00ea72a4 00e90000 00000000 bff7b31d
00e90000 00ea72a4 00008004 00000200 0074f788
00ea72a8 00000000 00ea72a4 0074f564 00434c3c
00e90000

2.
AVAST caused an invalid page fault in module KERNEL32.DLL at 0187:bff7a3d4.
Registers:
EAX=00e9423c CS=0187 EIP=bff7a3d4 EFLGS=00010202
EBX=00008004 SS=018f ESP=0074f4a8 EBP=0074f4c4
ECX=00e9b96c DS=018f ESI=00eab974 FS=65c7
EDX=00e9b96c ES=018f EDI=00008004 GS=0000
Bytes at CS:EIP:
80 24 3e fd 83 7d f0 00 74 61 83 7d f4 00 74 45
Stack dump:
00e9000c 00e90000 00eab974 00000000 00000000
00000eb3 00000eac 0074f4ec bff7a550 00e90000
00eab974 00008004 00000000 00000166 00008000
00000000
__________
Those are the complete page fault error reports.
_______________________________________
Thanks to Technical and Techie 101.

I uninstalled the complete Norton Internet Security, which includes the Firewall and the Norton AntiVirus.  Then, I went into Registry edit and deleted everything I could find relating to Norton and Symantec; then I ran System Mechanic and deleted all the invalid registry entries found there.  Then I ran Ashampoo WinOptimizer Platiinum Suite, and I deleted all registry entries that they found.  Then I checked my computer to make sure that there were no more files or folders anywhere relating to Norton or Symantec.

When I was unable to complete the AVAST install, I downloaded and installed the AVG Pro Trial; it did install.

I would prefer AVAST to AVG, because my research tells me that it is a better program, but I cannot leave my computer unprotected.

Please, please figure out how I can get AVAST installed.

Perhaps I should stay offline a few days, finish all my backups and copying of data and setups, etc. to CDs, and then install Windows 2000, and then try AVAST again.  I am very upset about the antivirus/firewall problems.

I await a solution.  Thanks.
Mhashev