I have been trying for almost 20 hours to install avast home on my laptop. I have used avast for years and LOVE it and have NEVER had this trouble getting it on a computer!
I have downloaded the Cnet version and both the universal and the english (larger) version straight from the avast site, each time it failed and I would delete the temporary file (nothing to uninstall because it never gets that far) and try again after a reboot. I have also tried to just RUN it from the website without downloading it (setupeng.exe) and it gets as far as the "downloading packages-Downloading file: setupeng.exe" and then I get "Connectin terminated - retrying". Do I need to change the proxy settings? I know it has an option to at the start of all this, but wouldnt know what to put in there, as I have never had to do that before.
I am on a wireless network with a password, is that whats causing this - shouldnt be, as my laptop is connected just fine... but Im running out of ideas.
I have vista on my laptop and am close to just getting another program to protect it... but will give this forum a shot first because Id really rather stay with avast if we can figure this out.
Here is the log I get after it errors out:
16.01.2010 09:46:12 general: Started: 16.01.2010, 09:46:12
16.01.2010 09:46:12 system: Operating system: Windows Vista ver 6.0, build 6001, sp 1.0 [Service Pack 1] AMD64
16.01.2010 09:46:12 system: Memory: 34% load. Phys:2666448/4094204K free, Page:4194303/4194303K free, Virt:2023820/2097024K free
16.01.2010 09:46:12 system: Computer WinName: AM
16.01.2010 09:46:12 system: Windows Net User: A
16.01.2010 09:46:12 general: Old version: ffffffff (-1)
16.01.2010 09:46:12 system: Using temp: C:\Users\AM~1\AppData\Local\Temp\_av_inet.tm~a03576 (258836M free)
16.01.2010 09:46:12 internet: SYNCER: Type: use IE settings
16.01.2010 09:46:12 internet: SYNCER: Auth: another authentication, use WinInet
16.01.2010 09:46:12 general: Install check: Program folder does NOT exist in registry
16.01.2010 09:46:12 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
16.01.2010 09:46:14 general: progress thread start
16.01.2010 09:46:14 general: Destination: C:\Users\AM~1\AppData\Local\Temp\_av_inet.tm~a03576
16.01.2010 09:46:14 general: Starting download: http://www.avast.com/go.php?verb=get-avast-home&type=cnet&langid=eng
16.01.2010 09:50:19 internet: ERROR:HttpGetWininet, catch returned 0x00002EE2
16.01.2010 09:53:44 internet: ERROR:HttpGetWininet, catch returned 0x00002EE2
16.01.2010 09:53:44 general: Download finished from server download794.avast.com, result: 0x000004C7, server response: 12002
16.01.2010 09:53:44 general: Stats download794.avast.com, server response: 1223
16.01.2010 09:53:44 general: POST result: 0x00000000, server response: 204