Author Topic: License File?  (Read 13790 times)

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Offline Cahya Legawa

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Re: License File?
« Reply #15 on: January 29, 2010, 01:27:54 PM »
I have wasted so long trying to sort out getting a license file.
Purchases Avast Pro 4 on 17th July 2009 - when requesting file using licence key - I get an email back saying
Dear customer,

we are sorry, but our records show no valid purchases
with the e-mail address you specified.

Please make sure the information you supplied is correct, and
the original purchase was carried out using this email address.

I have emails to prove I purchased it!
Any suggestions

This is driving me mad.
I also have "service stopped" "avast detected that your main shield is turned off"
I can't turn it on.........



Try to use "trial license" for moment till the problem solved.

Where you bought the license? From reseller? You may contact them again to verified this issue.
Avast Ultimate (Bundle). Windows 10, Android, iOS.

kurzpc

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Re: License File?
« Reply #16 on: February 04, 2010, 05:22:34 PM »
Hello,

I have  the same problem. I have a avast 4.8 Professional license purchased on eBay. Now I can perform under http://www.avast.com/resend-license.php no conversion to Avast 5:

Quote
Dear customer,

we are sorry, but our records show no valid purchases with the e-mail address you specified.

Please make sure the information you supplied is correct, and the original purchase was carried out using this email address.

There is no way that this license with Avast using 5 to.  ???

Offline Vlk

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Re: License File?
« Reply #17 on: February 04, 2010, 05:38:55 PM »
You bought it on eBay....?
Hmm, then you might have actually become a victim of a software pirate :-\

We have seen some pirates selling illegal (pirated) copies of avast Pro on eBay in the past...

Thanks
Vlk
If at first you don't succeed, then skydiving's not for you.

kurzpc

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Re: License File?
« Reply #18 on: February 06, 2010, 07:50:13 PM »
Is there a way to check whether my license is a pirated copy?

Offline Vlk

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Re: License File?
« Reply #19 on: February 06, 2010, 08:19:26 PM »
You can post the license key - I mean the part before the dash character.
If at first you don't succeed, then skydiving's not for you.

gizbar

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Re: License File?
« Reply #20 on: February 06, 2010, 08:26:07 PM »
If you bought it on eBay, then the license was probably used and registered to the email address of the seller, so when you email customer services, that's why they've never heard of you...

If you ask to resend the licence, it'll go to the original email address, or not be done because your email address is not recognised.

Try to verify it, but I think you'll find that you can't use it, and have wasted your money.

regards, Gizbar.

Offline calcu007

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Re: License File?
« Reply #21 on: February 06, 2010, 08:28:25 PM »
I can't believe there exists ignorant people that buy software license by ebay and not by official means. Everything for cheaper prices.
Asus Intel i7 8GB RAM , Win 8.1 64 bit, Avast IS

kurzpc

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Re: License File?
« Reply #22 on: February 06, 2010, 08:39:12 PM »
You can post the license key - I mean the part before the dash character.

License Key W0379133R8800K1106-XXXXXXXX
 

gizbar

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Re: License File?
« Reply #23 on: February 06, 2010, 08:46:46 PM »
I can't believe there exists ignorant people that buy software license by ebay and not by official means. Everything for cheaper prices.

People have been doing that with software for years. Plenty of original copies (and pirates) of windows have been sold this way.

The difference being that you don't register a specific email address when installing Windows, so as long as the original purchaser is not using it anymore, you can use and register as genuine. The license is valid for one PC. I'm not sure Microsoft would approve or condone it, but it happens. One of my old windows licenses I got from one of my customers when they threw out an old PC. I took it home and started using the license on a new one I'd just built.

regards, Gizbar.

Offline calcu007

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Re: License File?
« Reply #24 on: February 07, 2010, 12:40:10 AM »
Yes that happen with old windows version. But now days with need the internet to active or verify lot of software. In case of Windows, it is used to verify if the license is genuine, you can use the single pc license in 2 or more PCs. In case the Avast, they can verify if the license is pirate. SO, is not intelligent to buy license file based software in ebay, even if you are not sure if it is brand new. Always use the developer website to buy the software.
Asus Intel i7 8GB RAM , Win 8.1 64 bit, Avast IS

Offline igor

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Re: License File?
« Reply #25 on: February 08, 2010, 11:03:32 AM »
You can post the license key - I mean the part before the dash character.

License Key W0379133R8800K1106-XXXXXXXX

No, I don't think that's a key we sold.