Author Topic: *** Advice&Tools for virus/trojan/malware Removal & Prevention***  (Read 275386 times)

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Offline Left123

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Re: *** Advice&Tools for virus/trojan/malware Removal & Prevention***
« Reply #75 on: October 05, 2010, 03:28:47 PM »
Hello shornby and welcome to the forum.  :)

You first need to open up your own thread so that we can help you.  To do this please start a New Topic of your own as where you currently posted is not for giving advice or solving problems.

Go to this link, http://forum.avast.com/index.php, scroll down to the Worms and Virus forum and click it, click the New Topic button at the top of the list and post there. 

In addition, when making your first post, please type in information about your machine:

1.   What is your OS, 32 or 64-bit?
2.   What version of Avast did you install?  5.0.677? 
3.   What product of Avast did you install?  Free, Pro, AIS?
4.   What other security software do you currently have or did you have in the past on this machine including antivirus (AV), firewall (FW), and other security programs?  If they were in the past, how did you remove them (the vendor's uninstaller's tool or another way)?
5.    When was the last time you did any kind of scan in Avast, and if so what kind of scan was it?   Full, Boot-time, Quick?
6.     Is anything sitting in your Avast Virus Chest?  If so, can you give us a screen shot?  If not, please type in the exact wording of what is there.  Do not delete anything in the Virus Chest.

Please read check the information on the first post of this thread under Virus/Worms for you to check your machine for malware: http://forum.avast.com/index.php?topic=53253.0

Follow the directions of obtaining an MBAM log (make sure you update MBAM first) and the OTL logs.  Post the MBAM log here (copy and paste[/u]) and the two (2) OTL log as an attachment (Additional Options > Attach > Browse (the logs will be on your desktop > Post).  We can then analyze this in the meantime for any malware, and if any malware is found we will refer you to one of our malware experts.  Thank you.

Thank you.


you didn't post site of mbam ;D
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Offline bob3160

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Re: *** Advice&Tools for virus/trojan/malware Removal & Prevention***
« Reply #76 on: October 05, 2010, 04:17:41 PM »
He didn't have to post the link. It it is available in the instructions he referred to:
Please read check the information on the first post of this thread under Virus/Worms for you to check your machine for malware: http://forum.avast.com/index.php?topic=53253.0:)
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firefox007

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Re: *** Advice&Tools for virus/trojan/malware Removal & Prevention***
« Reply #77 on: December 07, 2010, 07:29:37 AM »
Hello, I have just completed my first full scan with Avast 5, and it found five viruses.  However, with two of them, it says I cannot move the infection to the virus chest because the "Error; the system cannot find the file specified." And a second "Error: The process cannot access the file because it is being used by another process(32)".  Can anyone help me?  This is a very bad result because it seems Avast just cannot work properly to remove these threats!  What is the matter with Avast 5?  should I get rid of Avast 5 and try AVG?

Offline bob3160

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Re: *** Advice&Tools for virus/trojan/malware Removal & Prevention***
« Reply #78 on: December 07, 2010, 08:13:25 AM »
Quote
"Error: The process cannot access the file because it is being used by another process(32)"
May I suggest that you schedule a Boot time scan.
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SafeSurf

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Re: *** Advice&Tools for virus/trojan/malware Removal & Prevention***
« Reply #79 on: December 07, 2010, 09:56:13 AM »
@ firefox007,

You first need to open up your own thread so that we can help you.  To do this please start a New Topic of your own as where you currently posted is not for giving advice or solving problems.

Go to this link, http://forum.avast.com/index.php, scroll down to the Worms and Virus forum and click it, click the New Topic button at the top of the list and post there.  

In addition, when making your first post, please type in information about your machine:

1.   What is your OS, 32 or 64-bit?
2.   What version of Avast did you install?  5.0.677?
3.   What product of Avast did you install?  Free, Pro, AIS?
4.   Tell us the results of your Boot-time scan.

rwinegar

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Re: *** Advice&Tools for virus/trojan/malware Removal & Prevention***
« Reply #80 on: December 11, 2010, 03:12:12 PM »
I am intrigued by all the different responses on this forum on how to remove various forms of viruses, adware, etc.  Let me suggest one method I almost never see on any of these forums.  That is restoring a hard drive image.  It's so simple and 100% effective.

On one computer I have Shadow Protect by Storage Craft.  On a different computer I have Acronis True Image.  Whenever I encounter any kind of problem I simply restore an image of my hard drive that was created previous to the problem and everything is OK again.  It takes less than 5 minutes and is 100% effective.  One still needs a good AV program like Avast in order to know that the problem exists in the first place.

It is also the best way in the world to undo a new program that you decide you no longer want.   

I have 2 hard drives on my computers.  The system drive contains only the OS and program files.  So restoration of the system drive will not cause any data to be lost.  I create hard drive images at least weekly.  Also before installing any new program or before any major change to my system drive such as Windows updates, service packs, etc.

Find a virus?  No problem.  Restore last weeks hard drive image and move on.   

Offline bob3160

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Re: *** Advice&Tools for virus/trojan/malware Removal & Prevention***
« Reply #81 on: December 11, 2010, 06:14:15 PM »
This is a great solution unfortunately you need to have an image backup to fall back on.
Most of the people who come here with that type of problem don't do any backups at all.
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YoKenny

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Re: *** Advice&Tools for virus/trojan/malware Removal & Prevention***
« Reply #82 on: December 11, 2010, 07:53:50 PM »
This is a great solution unfortunately you need to have an image backup to fall back on.
Most of the people who come here with that type of problem don't do any backups at all.
That's true.

Online backups can take many many hours but having a second hard drive only takes minutes. ;)

Even an External hard drive connected by USB takes a very short time.

That's what Acronis True Image takes as I know I have tried it on my XP Pro system and gave up!  :'(

bong2x

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Re: *** Advice&Tools for virus/trojan/malware Removal & Prevention***
« Reply #83 on: December 11, 2010, 08:07:52 PM »
Quote
That's what Acronis True Image takes as I know I have tried it on my XP Pro system and gave up!
;D ;D ;D ;D

true image can help only if have lost files, you can show it before it gone. but in infection?? im sure it will make you crazy. restore it and next step threats executed image setting also gone. if the system is infected true image cannot remove it, only showing the scene before threats/before corruption made ;)

Regards!!!

rwinegar

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Re: *** Advice&Tools for virus/trojan/malware Removal & Prevention***
« Reply #84 on: December 11, 2010, 08:47:02 PM »
Sorry bong2x you are totally wrong.  When you restore a hard drive image it's like getting in a time machine.  Your hard drive is wiped totally clean and the image is rewritten on the hard drive.  Absolutely, positively everything that was written to the hard drive since the time the last image was created is gone.

Over the years I have restored many hard drive images.  I have had totally hosed computers that would not even boot back up and running fine after about 5 minutes.

Before installing Avast I tried Webroot AV and Spysweeper 2007.  After 4 or 5 days I deceide I did not like it.  I restored the image I created just prior to installing it and it was gone.  No messy incomplete uninstall.

A good hard drive imaging program is the best tool there is in removing any kind of malware.     

Why everyone does not have a hard drive imaging program is beyond me.

Offline bob3160

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Re: *** Advice&Tools for virus/trojan/malware Removal & Prevention***
« Reply #85 on: December 12, 2010, 12:22:13 AM »
Quote
Why everyone does not have a hard drive imaging program is beyond me.

Ignorance or a lack of money are the usual most prevalent reasons.
They may have the program but no external hard drive.
Quote
I have had totally hosed computers that would not even boot back up and running fine after about 5 minutes.
I've created and restored many an image in my time but have never accomplished either making an image or
restoring an image in 5 minutes.  ??? ??? ???


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rwinegar

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Re: *** Advice&Tools for virus/trojan/malware Removal & Prevention***
« Reply #86 on: December 12, 2010, 02:05:36 AM »
On my main desktop Shadow Protect requires just a little less than 4 minutes to image the 10,000 RPM system drive which contains 13 GB of data.  Restoration takes about 5 minutes counting the reboot.  Two internal hard drives. 

My laptop takes about 50% longer because it has a slower processor and slower drives and is imaging to and restoring from a WD Passport external HD.

My other desktop uses Acronis True Image.  Image creation takes 3.5 minutes.  Restoration takes 5 minutes including the reboot.  Also two internal hard drives.

I've done them all many times.     

Offline bob3160

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Re: *** Advice&Tools for virus/trojan/malware Removal & Prevention***
« Reply #87 on: December 12, 2010, 02:25:37 AM »
Quote
n my main desktop Shadow Protect requires just a little less than 4 minutes to image the 10,000 RPM system drive which contains 13 GB of data.
With that small an amount of data, I'm sure that time frame is achievable.

Most folks I know have a whole lot more on their hard drives. My main system exceeds 1TB of the 2TB HD and that doesn't include any of the external drives.  ;D
None of this is meant to discourage any one from trying the program you recommended. :)
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bong2x

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Re: *** Advice&Tools for virus/trojan/malware Removal & Prevention***
« Reply #88 on: December 12, 2010, 09:26:06 AM »
Quote
Sorry bong2x you are totally wrong.  When you restore a hard drive image it's like getting in a time machine.  Your hard drive is wiped totally clean and the image is rewritten on the hard drive.  Absolutely, positively everything that was written to the hard drive since the time the last image was created is gone.
yes i agree your point here, but remember that not only the hard drive is a source of memory, a threats is only in kb and it can hide themselves in every source of memory in your machine. i try that true image it can restore even bad sector HDD that unable to run or detect by system, but problem is, it so expensive and the demo product will told you to buy the product before it will fix the problem ;D so im not impress because what if i paid it and still cannot fix the problem?? the demo only show you that it is there. and this is the source of crime also because for anyone who desperate about his/her file and he/she knows that your product is the only solution, he/she find a way to crack your product and try it if really can do the right job ;D ;D ;D ;D

Regards!!!

rwinegar

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Re: *** Advice&Tools for virus/trojan/malware Removal & Prevention***
« Reply #89 on: December 12, 2010, 02:06:03 PM »
Quote
n my main desktop Shadow Protect requires just a little less than 4 minutes to image the 10,000 RPM system drive which contains 13 GB of data.
With that small an amount of data, I'm sure that time frame is achievable.

Most folks I know have a whole lot more on their hard drives. My main system exceeds 1TB of the 2TB HD and that doesn't include any of the external drives.  ;D
None of this is meant to discourage any one from trying the program you recommended. :)



Bob3160:

My "C" drives hold only the OS and program files.  Thats why it's so small. All pics, music, and other data are on my "D" drive.  That way when I restore an image I do not loose any of my data.

Shadowprotect costs about $100 per computer.  It's by far the best HD imaging program available and, in my opinion, well worth the cost.  I'll never be without it.