Author Topic: Bluescreen of Death  (Read 44765 times)

0 Members and 1 Guest are viewing this topic.

Offline Graig

  • Jr. Member
  • **
  • Posts: 36
Bluescreen of Death
« on: January 20, 2010, 06:33:55 AM »
I tried to install this new version of Avast 5 twice and received the Bluescreen Crash both times.

Offline igor

  • Avast team
  • Serious Graphoman
  • *
  • Posts: 11764
    • AVAST Software
Re: Bluescreen of Death
« Reply #1 on: January 20, 2010, 07:59:28 AM »
When? During the installation or after?
Do you have the corresponding minidump files (in C:\Windows\Minidump folder)? They may tell us what happened.

Offline DannyN

  • Newbie
  • *
  • Posts: 1
Re: Bluescreen of Death
« Reply #2 on: January 20, 2010, 08:12:59 AM »
I got the same thing with Dell inspiron 1525 with blu-ray drive. Found out that avast 5 has seem issues with dell media direct. when I uninstalled said program and everything then ran fine.

Offline dahu

  • Newbie
  • *
  • Posts: 3
Re: Bluescreen of Death
« Reply #3 on: January 20, 2010, 08:16:15 AM »
I have same problem as Graig, blue screen just after logon on windows 7... Only one way it's to start windows in safe mod and uninstall Avast 5...

Config : Windows 7 32bits (English version with local in Japanese), previously Avast 4.8 but removed with aswclear.exe.

Please help me !

Problem signature:
  Problem Event Name:   BlueScreen
  OS Version:   6.1.7600.2.0.0.256.48
  Locale ID:   1036

Additional information about the problem:
  BCCode:   50
  BCP1:   A1F5A000
  BCP2:   00000000
  BCP3:   82C537D3
  BCP4:   00000000
  OS Version:   6_1_7600
  Service Pack:   0_0
  Product:   256_1

And attached the dump (renamed in .txt) !

Offline igor

  • Avast team
  • Serious Graphoman
  • *
  • Posts: 11764
    • AVAST Software
Re: Bluescreen of Death
« Reply #4 on: January 20, 2010, 08:25:32 AM »
Please rename the file to something else (e.g. ZIP), not .txt (it gets transferred in text mode and corrupted).
Or, you can upload the dump file to
Code: [Select]
ftp://ftp.avast.com/incoming

Offline dahu

  • Newbie
  • *
  • Posts: 3
Re: Bluescreen of Death
« Reply #5 on: January 20, 2010, 08:31:36 AM »
I did both (but in .png because zip extension is not allowed) !

Please let me now :)

Offline irj

  • Newbie
  • *
  • Posts: 11
Re: Bluescreen of Death
« Reply #6 on: January 20, 2010, 08:46:17 AM »
Same here. I don't know if it was cause by avast! but I did not alter anything to my system except of changing antivirus from Kaspersky to avast! free AV.

I installed avast! free AV this morning with no issues then I open my laptop this afternoon to look around in the forum then suddenly after hitting the post button to my first post here in the forum about sandbox I suddenly got a blue screen.

If it is ok, I want also to send my dmp file for analysis but don't know how to attach it.

Thanks in advance...

Note: I only experienced the blue screen once.

Offline chocholo

  • Avast Blinking Boxes Crowd
  • Administrator
  • Poster
  • ***
  • Posts: 646
  • BSC, GSC, MCP
    • Avast


Offline pk

  • Avast team
  • Super Poster
  • *
  • Posts: 2085
Re: Bluescreen of Death
« Reply #9 on: January 20, 2010, 11:48:45 AM »
irj: your bug was already fixed after 2hours when we released build 377
graig: will be fixed

Thanks both of you for uploading minidumps.

Offline garrett

  • Jr. Member
  • **
  • Posts: 71
Re: Bluescreen of Death
« Reply #10 on: January 20, 2010, 01:30:43 PM »
Same issue here. I have attached the mini dump.

Offline Aubsurmer

  • Newbie
  • *
  • Posts: 12
Re: Bluescreen of Death
« Reply #11 on: January 20, 2010, 03:57:22 PM »
Same issue here. I have attached the mini dump.

Same thing happened to me this morning, BSOD while on internet. I've uploaded the minidump, named Aubsurmer. I'm sure it's related to Avast since it doesn'T happen when i turn off all shields.

Offline tobykim

  • Newbie
  • *
  • Posts: 15
Re: Bluescreen of Death
« Reply #12 on: January 20, 2010, 04:41:32 PM »
Same here on Vista Home Premium, crashes after the welvcome screen running 4.8 quite happily attached minidump in hope someone can solve problem

Offline Graig

  • Jr. Member
  • **
  • Posts: 36
Re: Bluescreen of Death
« Reply #13 on: January 20, 2010, 04:46:22 PM »
pk do I understand correctly? You say the bug is fixed? Thanks, Graig

Offline Vlk

  • Avast CEO
  • Serious Graphoman
  • *
  • Posts: 11665
  • Please don't send me IM's. Email only. Thx.
    • ALWIL Software
Re: Bluescreen of Death
« Reply #14 on: January 20, 2010, 05:08:51 PM »
Guys, for at least some of you (dahu, tobykim, ...) the problem is related to a special driver called 000.fcl.
A brief search on Google suggests that this file is part of CyberLink DVD. Can you guys confirm that you have this software installed?

And if so, can you please send the 000.fcl file to me for further analysis?
(click the envelope icon below my picture to do that).

Normally, it would be located in the "C:\Program Files\CyberLink\PowerDVD" folder.


Thanks much, and sorry for the troubles
Vlk
If at first you don't succeed, then skydiving's not for you.