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Author Topic: Avast 5 Update Problem  (Read 14364 times)

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Tdf

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Avast 5 Update Problem
« on: January 24, 2010, 04:57:18 PM »
Today avast decided to not update itself, i ahve tried to update manually, the virus definitions as well as the program, all to no avail. Each time i try, it reports that the file is broken.

This is what the log states:

Code: [Select]
24.01.2010 15:48:21 general: Started: 24.01.2010, 15:48:21
24.01.2010 15:48:21 general: Running setup_ais-179 (377)
24.01.2010 15:48:21 system: Operating system: Windows 7 ver 6.1, build 7600, sp 0.0
24.01.2010 15:48:21 system: Memory: 53% load. Phys:974692/2095608K free, Page:2566756/4191216K free, Virt:2046448/2097024K free
24.01.2010 15:48:21 system: Computer WinName:YOU DONT NEED THIS
24.01.2010 15:48:21 system: Windows Net User: YOU DONT NEED THIS
24.01.2010 15:48:21 general: Cmdline: /uninstwiz  
24.01.2010 15:48:21 general: Old version: 179 (377)
24.01.2010 15:48:21 registry: Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
24.01.2010 15:48:21 system: Using temp: C:\Users\Tdf\AppData\Local\Temp\_asw_aisI.tm~a05996 (47111M free)
24.01.2010 15:48:21 general: SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
24.01.2010 15:48:21 general: DldSrc set to inet
24.01.2010 15:48:21 internet: SYNCER: Agent=Syncer/5.00 (ais-377;p)
24.01.2010 15:48:21 system: Computer DnsName: Tetra-G
24.01.2010 15:48:21 system: Computer Ip Addr: YOU DONT NEED THIS
24.01.2010 15:48:21 system: Installed in: C:\Program Files\Alwil Software\Avast5 (47111M free)
24.01.2010 15:48:21 internet: SYNCER: Type: no proxy
24.01.2010 15:48:21 internet: SYNCER: Auth: no authentication
24.01.2010 15:48:21 package: Part prg_ais-179 is installed
24.01.2010 15:48:21 package: IsInstalledPartVpuOkay: C:\Program Files\Alwil Software\Avast5\Setup\part-vps_win32-10012302.vpx does not exist
24.01.2010 15:48:21 package: Part vps_win32-10012400 was guessed as installed
24.01.2010 15:48:21 package: Part setup_ais-179 is installed
24.01.2010 15:48:21 package: IsInstalledPartVpuOkay: C:\Program Files\Alwil Software\Avast5\Setup\part-jrog-11.vpx does not exist
24.01.2010 15:48:21 package: Part jrog-12 was guessed as installed
24.01.2010 15:48:21 general: LoadState: Edition=1
24.01.2010 15:48:21 general: Old version: 179 (377)
24.01.2010 15:48:21 file: SetExistingFilesBitmap: 232->86->86
24.01.2010 15:48:21 general: GUID: 81e87594-7010-4129-b311-b7de7a956ce9
24.01.2010 15:48:23 general: Server definition(s) loaded for 'main': 351 (maintenance:0)
24.01.2010 15:48:23 general: SelectCurrent: selected server 'Download760 AVAST5 Server' from 'main'
24.01.2010 15:48:23 internet: SYNCER: Type: no proxy
24.01.2010 15:48:23 internet: SYNCER: Auth: no authentication
24.01.2010 15:48:28 general: progress thread start
24.01.2010 15:48:28 internet: HttpGetWinsock(http://download760.avast.com/iavs5x/servers.def.vpx)
24.01.2010 15:48:29 internet: Used server: http://download760.avast.com/iavs5x
24.01.2010 15:48:29 file: GetFileWithRetry: servers.def.vpx downloaded .
24.01.2010 15:48:29 file: servers.def.vpx not changed, 1263930396/0
24.01.2010 15:48:30 general: Server definition(s) loaded for 'main': 351 (maintenance:0)
24.01.2010 15:48:30 general: SelectCurrent: selected server 'Download607 AVAST5 Server' from 'main'
24.01.2010 15:48:30 internet: SYNCER: Type: no proxy
24.01.2010 15:48:30 internet: SYNCER: Auth: no authentication
24.01.2010 15:48:30 internet: HttpGetWinsock(http://download607.avast.com/iavs5x/prod-ais.vpx)
24.01.2010 15:48:30 internet: Used server: http://download607.avast.com/iavs5x
24.01.2010 15:48:30 file: GetFileWithRetry: prod-ais.vpx downloaded .
24.01.2010 15:48:30 file: prod-ais.vpx not changed, 1264335175/0
24.01.2010 15:48:30 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx
24.01.2010 15:48:30 package: ERROR: Unable to verify prod-ais.vpx, error 0x2000000B
24.01.2010 15:48:30 package: LoadAllDefs failed 0x20000011
24.01.2010 15:48:30 general: Err:The package is broken.
Some data removed as its not neccesarry for you to know those bits of info  ;)
« Last Edit: January 24, 2010, 05:06:01 PM by Tdf »
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Offline DavidR

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Re: Avast 5 Update Problem
« Reply #1 on: January 24, 2010, 06:28:25 PM »
Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.
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Tdf

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Re: Avast 5 Update Problem
« Reply #2 on: January 24, 2010, 06:45:36 PM »
Tried that prior to posting in here.

It told me to use full execute (basically i took it that it meant uninstall and reinstall (which i did, and it now updates), but i have no idea whay today it suddenly decided to not work properly. Personally, i dont like uninstalling and reinstalling security software just to get it to work, for those few minutes, your unprotected (dont get me started by saying disconnect from the net(custom built computer station with all wires well and truly covered so the kiddies cant pull them out).
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greener

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Re: Avast 5 Update Problem
« Reply #3 on: June 08, 2010, 03:44:01 PM »
I also have this problem, it seems prod-ais.vpx broken suddenly.
There are the logs when I try to fix AVAST.

How can I fix prod-ais.vpx manually? ???


Quote
08.06.2010 21:36:28 general: Started: 08.06.2010, 21:36:28
08.06.2010 21:36:28 general: Running setup_ais-221 (545)
08.06.2010 21:36:28 system: Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
08.06.2010 21:36:28 system: Memory: 34% load. Phys:1964204/2097151K free, Page:4194303/4194303K free, Virt:2062784/2097024K free
08.06.2010 21:36:28 system: Computer WinName: AMD-PC
08.06.2010 21:36:28 system: Windows Net User: AMD-PC\?OAs?a
08.06.2010 21:36:28 general: Cmdline: /uninstwiz 
08.06.2010 21:36:28 general: Old version: 221 (545)
08.06.2010 21:36:28 registry: Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
08.06.2010 21:36:28 system: Using temp: C:\DOCUME~1\?OAs?a\LOCALS~1\Temp\_asw_aisI.tm~a01276 (129751M free)
08.06.2010 21:36:28 general: SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
08.06.2010 21:36:28 general: DldSrc set to inet
08.06.2010 21:36:28 internet: SYNCER: Agent=Syncer/5.00 (ais-545;p)
08.06.2010 21:36:28 system: Computer DnsName: AMD-PC
08.06.2010 21:36:28 system: Computer Ip Addr: 192.168.1.2
08.06.2010 21:36:28 system: Installed in: C:\Program Files\Alwil Software\Avast5 (129751M free)
08.06.2010 21:36:28 internet: SYNCER: Type: use IE settings
08.06.2010 21:36:28 internet: SYNCER: Auth: another authentication, use WinInet
08.06.2010 21:36:28 package: Part prg_ais-221 is installed
08.06.2010 21:36:28 package: Part vps_win32-10060701 is installed
08.06.2010 21:36:28 package: Part setup_ais-221 is installed
08.06.2010 21:36:28 package: Part jrog-a7 is installed
08.06.2010 21:36:28 package: Part jrog2-0 is installed
08.06.2010 21:36:28 general: LoadState: Edition=1
08.06.2010 21:36:29 general: Old version: 221 (545)
08.06.2010 21:36:29 file: SetExistingFilesBitmap: 377->82->82
08.06.2010 21:36:29 general: GUID: 78358bf6-9aa9-4e81-baeb-e36c6ebc1eb2
08.06.2010 21:36:31 general: Server definition(s) loaded for 'main': 374 (maintenance:0)
08.06.2010 21:36:31 general: SelectCurrent: selected server 'Download949 AVAST5 Server' from 'main'
08.06.2010 21:36:31 internet: SYNCER: Type: use IE settings
08.06.2010 21:36:31 internet: SYNCER: Auth: another authentication, use WinInet
08.06.2010 21:36:36 general: Operation set to INST_OP_REPAIR
08.06.2010 21:36:36 general: Entered SetupProcessAIS::Do( INST_OP_REPAIR )
08.06.2010 21:36:36 general: Entered SetupProcessWin32Avast::Do( INST_OP_REPAIR )
08.06.2010 21:36:36 general: Entered SetupProcessWin32::Do( INST_OP_REPAIR )
08.06.2010 21:36:36 general: Entered SetupProcess::Do( INST_OP_REPAIR )
08.06.2010 21:36:36 general: Entered SetupProcessAIS::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
08.06.2010 21:36:36 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
08.06.2010 21:36:36 general: Entering:UpdateInstallPackages
08.06.2010 21:36:36 general: progress thread start
08.06.2010 21:36:36 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx
08.06.2010 21:36:36 package: ERROR: Unable to verify prod-ais.vpx, error 0x2000000B
08.06.2010 21:36:36 package:
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gjlowe

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Re: Avast 5 Update Problem
« Reply #4 on: January 14, 2011, 01:34:51 PM »
Same problem here.  Any updates Avast?
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Offline DavidR

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Re: Avast 5 Update Problem
« Reply #5 on: January 14, 2011, 02:48:57 PM »
Aside from this is a very old topic almost a year old and doesn't relate to the same program version.

Have you tried what was suggested, repair ?

What version of avast do you have, the latest is avast 5.1.889 ?
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security
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