I NEED HELP TO UPDATE MY FREE VERSION

[AlanM8]

I've been using the free version of Avast for well over a year.  Now I'm getting messages that it is about to expire and that I need to update my subscription.  When I click to do that, it asks for my E-mail address and says that an E-mail will be sent to me.  I never get one.  It says if you don't get one, that Avast does not have my currect E-mail address.  I  have not changed it in over a year.  Anyway, how do I update it so I can renew my subscription?  Thanks in advance for any help.

[carlcc]

I've been using the free version of Avast for well over a year.  Now I'm getting messages that it is about to expire and that I need to update my subscription.  When I click to do that, it asks for my E-mail address and says that an E-mail will be sent to me.  I never get one.  It says if you don't get one, that Avast does not have my currect E-mail address.  I  have not changed it in over a year.  Anyway, how do I update it so I can renew my subscription?  Thanks in advance for any help.

maybe it is just a small lag.
How long have you waited for the e-mail?
Sometimes, it may spend three days more or less receiving the e-mail
based on different mailbox.

[jadinolf]

Alan, if your email program has a SPAM folder, you might find it there.

[DavidR]

It is usually sent out in seconds, today I tested it again as a result of someone else saying they didn't get an email. Whilst it wasn't instantaneous I received the email in minutes, not days.

Try again using a different email address, or try using a free gmail or yahoo webmail email address, this has resolved this in the past. Many ISP run anti-spam filters on their email servers without even telling the user.