Author Topic: Windows 7 Crash with Avast 5 Free when...  (Read 5465 times)

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jorosmtz

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Windows 7 Crash with Avast 5 Free when...
« on: January 26, 2010, 02:21:51 AM »
   Hi, I install Avast 5.0.377 Free in Win 7 in a HP dc5100 capable with Windows XP (no Win 7 "Capable", but all works fine with it). I made a Scan before start Windows and this broke, I need made a system restore for repair.

   In other computer with Windows 7, with Windows Vista by default (but "no capable" with Windows 7 , but works fine with it) this crash (blue screen) after upgrade virus definition.

   ┬┐Maybe the no capabilitie with Win 7  be a problem?

(Sorry for my english).

jorosmtz

  • Guest
Re: Windows 7 Crash with Avast 5 Free when...
« Reply #1 on: February 02, 2010, 12:17:52 AM »
Somebody can help us with this?  ???

waking

  • Guest
Re: Windows 7 Crash with Avast 5 Free when...
« Reply #2 on: February 02, 2010, 12:24:58 AM »
There were a number of issues with release 377 - you should
download and install the released version: 5.0.396

olddog

  • Guest
Re: Windows 7 Crash with Avast 5 Free when...
« Reply #3 on: February 02, 2010, 12:33:18 AM »
There were a number of issues with release 377 - you should
download and install the released version: 5.0.396


If you download a complete 5.0.396 it may pay to be careful about the source - see my posts in http://forum.avast.com/index.php?topic=54887.msg464368#msg464368

If you already had 377 installed, it may be safer to simply update it via the update provision in the program.

jorosmtz

  • Guest
Re: Windows 7 Crash with Avast 5 Free when...
« Reply #4 on: February 03, 2010, 06:15:45 AM »
I already have the version 5.0.396, updated from 5.0.377 full installation, and again I getting BlueScreen (OK, OK, I'm not, is my PC), and Windows tell me that see a Minidump file and a XML file. Both are attached in this post.... (I can't attach this files, but if are needed only tell me and I send you fir e-mail)

Could be possible that Windows Defender activated by default in my Windows be the cause of this problem?

Offline igor

  • Avast team
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Re: Windows 7 Crash with Avast 5 Free when...
« Reply #5 on: February 03, 2010, 07:52:48 AM »
Can you please upload the minidump file to
Code: [Select]
ftp://ftp.avast.com/incomingThanks.

jorosmtz

  • Guest
Re: Windows 7 Crash with Avast 5 Free when...
« Reply #6 on: February 04, 2010, 02:22:03 AM »
I'm Actually in my job (we have firewall :-\), let me will arrive home tonight and I will upload the two files.

Thank you Igor...

jorosmtz

  • Guest
Re: Windows 7 Crash with Avast 5 Free when...
« Reply #7 on: February 04, 2010, 05:14:51 AM »

   OK, the files are uploaded (I hope :P)


jorosmtz

  • Guest
Re: Windows 7 Crash with Avast 5 Free when...
« Reply #8 on: February 05, 2010, 03:15:30 AM »

  Igor, are you there?