Author Topic: Double Billing  (Read 2804 times)

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airschmair

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Double Billing
« on: September 10, 2011, 02:09:51 AM »
I registered my AVAST today as my free trial ran out.  Unfortunately, looking at my ATM debit card online I was billed twice.  I have emailed AVAST twice but so far no response whatsoever.  I would at least like something saying that they are looking into it.  Has anyone else had this problem?  I'm on a fixed income and every little penny taken from me hurts. 

Offline DavidR

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Re: Double Billing
« Reply #1 on: September 10, 2011, 02:15:04 AM »
If you purchased through the avast.com site that will have been handled by digital river (element 5), so you have another point that you can check.

- avast! Pro/AIS license enquiries Digital River (Element5) https://secure.element5.com/esales/impressum.html?. You should have received an order/transaction receipt email, it will contain information relating to your purchase that will no doubt be needed.
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airschmair

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Re: Double Billing
« Reply #2 on: September 10, 2011, 07:15:35 PM »
As a matter of fact I have two email responses both identical.  There was a bug somewhere in this and I would like it resolved.

Offline DavidR

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Re: Double Billing
« Reply #3 on: September 10, 2011, 07:41:29 PM »
If you haven't already done so I would contact element5 as I suggested as they are the ones actually processing payment.
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Offline igor

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Re: Double Billing
« Reply #4 on: September 11, 2011, 08:06:06 PM »
Is it possible that you submitted the order twice?
I can see two identical purchases with your e-mail, 3 minutes apart... so there's no wonder it got billed twice - there were also two license files delivered (they shouldn't be completely identical if you compare them byte by byte - the customer number is different, for example).

I'm sure it's possible to cancel&refund one of the orders. I'd say try to contact Digital River, as suggested by David, and explain them the situation. If it won't work, please write to support@avast.com.

Offline jadinolf

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Re: Double Billing
« Reply #5 on: September 12, 2011, 06:44:01 PM »
Wouldn't hurt to contact your credit card company.

They will probably react faster than the others you contacted.

Good luck.
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