Author Topic: Windows 7 Ultimate 64 aswsp.sys blue screen  (Read 24331 times)

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Offline Sean Huong

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Re: Windows 7 Ultimate 64 aswsp.sys blue screen
« Reply #15 on: January 28, 2010, 08:42:51 AM »
Well,

it might be too soon to conclude but since upgrading to AIS 394, i did not see any blue screen anymore.

thank you all.


Offline Sean Huong

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Re: Windows 7 Ultimate 64 aswsp.sys blue screen
« Reply #16 on: January 28, 2010, 09:36:32 AM »
I have download and install the AIS 5.394 and left it there about 4 hours. It was fine and i though it has been fixed. Then, i have started the full system scanning. There, The Blue Screen showed up again :(

It has been improved but you still need to work on it. i really detest it and i hope it will be totally excluded from the AIS.

Thanks

Offline igor

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Re: Windows 7 Ultimate 64 aswsp.sys blue screen
« Reply #17 on: January 28, 2010, 09:44:04 AM »
Do you have the corresponding minidump in C:\Windows\Minidump folder?
It could tell us what happened.
« Last Edit: January 28, 2010, 09:46:48 AM by igor »

Offline Sean Huong

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Re: Windows 7 Ultimate 64 aswsp.sys blue screen
« Reply #18 on: January 28, 2010, 09:51:44 AM »
Of course, i have it.

how can i send it to you?

Offline igor

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Re: Windows 7 Ultimate 64 aswsp.sys blue screen
« Reply #19 on: January 28, 2010, 09:53:56 AM »
Can you please upload it to
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ftp://ftp.avast.com/incomingThanks.

Offline Sean Huong

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Re: Windows 7 Ultimate 64 aswsp.sys blue screen
« Reply #20 on: January 28, 2010, 10:12:23 AM »
i have uploaded it

please check if you got it?

Offline igor

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Re: Windows 7 Ultimate 64 aswsp.sys blue screen
« Reply #21 on: January 28, 2010, 10:13:35 AM »
If you mean the file "012810-24070-01.dmp", then yes.
I sent it to the corresponding developer to check.
Thanks.

Offline Sean Huong

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Re: Windows 7 Ultimate 64 aswsp.sys blue screen
« Reply #22 on: January 28, 2010, 10:35:21 AM »
Yes, it is that one.

Offline acdcfan

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Re: Windows 7 Ultimate 64 aswsp.sys blue screen
« Reply #23 on: January 28, 2010, 11:07:42 AM »
Hi Igor
How's that analysis of my dump file going?

Offline igor

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Re: Windows 7 Ultimate 64 aswsp.sys blue screen
« Reply #24 on: January 28, 2010, 12:39:33 PM »
Hi Igor
How's that analysis of my dump file going?

I believe the problem was fixed, and the fix should be included in the latest build (5.0.394)

Offline acdcfan

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Re: Windows 7 Ultimate 64 aswsp.sys blue screen
« Reply #25 on: January 28, 2010, 01:04:57 PM »
Hi Igor
How's that analysis of my dump file going?

I believe the problem was fixed, and the fix should be included in the latest build (5.0.394)


Thank you ....
Would you mind answering one more question for me please?

How do you updated from Avast 4.8 to a current build? I like GUI and I want to update one on my Vista install...

Thank you

Offline pk

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Re: Windows 7 Ultimate 64 aswsp.sys blue screen
« Reply #26 on: January 28, 2010, 08:24:25 PM »
Sean Huong: Looking at your dump and I'd like to ask you if you can generate kernel dump instead of minidump, compress it and upload it on ftp? I'd really appreciate to look at this bug with kernel dump and see what exactly went wrong. Thanks for your help.

Offline Sean Huong

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Re: Windows 7 Ultimate 64 aswsp.sys blue screen
« Reply #27 on: January 29, 2010, 06:14:44 AM »
pk,

You need to help me doing that.

few minutes ago it happened again.

Thanks

Offline pk

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Re: Windows 7 Ultimate 64 aswsp.sys blue screen
« Reply #28 on: January 29, 2010, 07:20:07 AM »
Sean Huong: I see you're using Win7, so kernel dump should be already exist in \Windows\memory.dmp (or \Windows\system32\memory.dmp). Is that correct? If yes, please compress this with with rar/7z (get 7z here: http://www.7-zip.org/download.html). Then upload the compressed file on our ftp.

Offline Sean Huong

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Re: Windows 7 Ultimate 64 aswsp.sys blue screen
« Reply #29 on: January 29, 2010, 09:20:11 AM »
Pk, Already uploaded to ftp://ftp.avast.com/incoming and the file name is MEMORY-SH.rar

Anything else, please let me know.

Thanks.