Author Topic: [5.0.393] Computer unresponsive [SOLVED]  (Read 6673 times)

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Silent Assassin

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[5.0.393] Computer unresponsive [SOLVED]
« on: January 27, 2010, 04:42:36 PM »
Hello there :)

I've just experienced a full pc freeze on my XP SP3 machine. My puter became completely unresponsive, even mouse was not moving.
I've invoked a manual memory dump. I am going to compress it and send it to your ftp when it has finished dumping.

The freeze occured when avast has almost finished its instalation.

Best regards
« Last Edit: January 27, 2010, 10:33:35 PM by Silent Assassin »

Offline Vlk

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Re: [5.0.393] Computer unresponsive
« Reply #1 on: January 27, 2010, 04:47:06 PM »
Yes please submit the dump as soon as you can... am eager to see it. Glad the CrashOnCtrlScroll trick worked.

Thanks much
Vlk
If at first you don't succeed, then skydiving's not for you.

Silent Assassin

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Re: [5.0.393] Computer unresponsive
« Reply #2 on: January 27, 2010, 04:59:54 PM »
Yes please submit the dump as soon as you can... am eager to see it. Glad the CrashOnCtrlScroll trick worked.

Thanks much
Vlk
I don't know what has gone wrong but I cannot find the dump file in the windows folder. The only dump file located there is dated at 2010.01.15 :-[.

Shall I check the option "replace all existing files" (or something like that) in the Startup and Recovery settings?

I'll try to get another dump.

ath

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Re: [5.0.393] Computer unresponsive
« Reply #3 on: January 27, 2010, 05:02:51 PM »
I have similar problems with Win7 32-bit Ultimate except that the installation went ok.

Vlk i sent the dump ath0127_Full.zip it should be there now.

Offline igor

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Re: [5.0.393] Computer unresponsive
« Reply #4 on: January 27, 2010, 05:03:14 PM »
The full (or kernel dump) is always only one - MEMORY.DMP.
I guess you can rename the existing one so that you'll know when a new one is created.

Avastfan1

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Re: [5.0.393] Computer unresponsive
« Reply #5 on: January 27, 2010, 05:03:38 PM »
What is the "CrashOnCtrlScroll trick"?

How can you invoke a manual "dump"? It doesn't involve having eaten a nasty vindaloo yesterday does it?

Would it help if I also sent a dump to Alwil? (That is not meant ironically).

Avastfan1

Silent Assassin

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Re: [5.0.393] Computer unresponsive
« Reply #6 on: January 27, 2010, 05:06:09 PM »
What is the "CrashOnCtrlScroll trick"?

How can you invoke a manual "dump"? It doesn't involve having eaten a nasty vindaloo yesterday does it?

Would it help if I also sent a dump to Alwil? (That is not meant ironically).

Avastfan1
http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71&nav=0,1,20

ath

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Re: [5.0.393] Computer unresponsive
« Reply #7 on: January 27, 2010, 05:13:33 PM »
I have similar problems with Win7 32-bit Ultimate except that the installation went ok.

Vlk i sent the dump ath0127_Full.zip it should be there now.

I forgot to mention that after i disabled BS no freezes since.

Offline Vlk

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Re: [5.0.393] Computer unresponsive
« Reply #8 on: January 27, 2010, 05:22:40 PM »
ath, thanks for the dump. Just looking at it now.
If at first you don't succeed, then skydiving's not for you.

Hermite15

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Re: [5.0.393] Computer unresponsive
« Reply #9 on: January 27, 2010, 05:31:29 PM »
I have similar problems with Win7 32-bit Ultimate except that the installation went ok.

Vlk i sent the dump ath0127_Full.zip it should be there now.

I forgot to mention that after i disabled BS no freezes since.

 ;D this  ;)

Silent Assassin

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Re: [5.0.393] Computer unresponsive
« Reply #10 on: January 27, 2010, 05:33:19 PM »
I don't know if my dump is still needed but, nevertheless, I'm uploading it to your ftp.

The file is called Silent_dump.7z. It should be yours in a little over an hour.

The full (or kernel dump) is always only one - MEMORY.DMP.
I guess you can rename the existing one so that you'll know when a new one is created.
Had I known that, I wouldn't have deleted the dump and blue-screened my little lappy once again 8) :P.

Offline Vlk

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Re: [5.0.393] Computer unresponsive
« Reply #11 on: January 27, 2010, 05:44:18 PM »
ath, THANKS for the dump. This is what I needed. I see the problem now.
Gimme an hour to fix it and make another build.

Thanks much
Vlk
If at first you don't succeed, then skydiving's not for you.

ath

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Re: [5.0.393] Computer unresponsive
« Reply #12 on: January 27, 2010, 05:55:37 PM »
nice to hear that it was helpful!

Silent Assassin

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Re: [5.0.393] Computer unresponsive
« Reply #13 on: January 27, 2010, 06:36:12 PM »
The file has been uploaded.
Hopefully it will help you ;)

Offline Vlk

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Re: [5.0.393] Computer unresponsive
« Reply #14 on: January 27, 2010, 10:01:22 PM »
We'd be very grateful if you could test v5.0.394.
http://forum.avast.com/index.php?topic=54491.0

Thanks
Vlk
If at first you don't succeed, then skydiving's not for you.