Author Topic: Avast 5 Internet Security not accepting license.dat file supplied...  (Read 26479 times)

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Offline Angeal

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Avast 5 Internet Security not accepting license.dat file supplied to me when I bought the whole "avast! Internet Security 5.0 (3 PCs, 2 years)" package. I'm running Windows 7 Home Premium x64, and Windows XP Home Edition x86. It does the exact same thing on both Operating Systems. I go to insert the key and it tells me "License.dat is not a valid avast! license file" or "License.avastlic is not a valid avast! license file." I had tried it with both names since the download was .dat, and the instructions for inserting the license said .avastlic. This is rather frustrating since it's the same issue on both Win7, and WinXP. I really like avast! and refuse to use something else, but it just sucks that when I can actually get one of the versions with more protection, I can't even use the license that I paid for. :( Anyone having this problem?

Offline Vladimyr

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Re: Avast 5 Internet Security not accepting license.dat file supplied...
« Reply #1 on: January 28, 2010, 07:09:45 AM »
No, and it sounds suspiciously like a scam.

The license file for avast! 5 Internet Security is only ever called 'License.avastlic'
If you open the file with notepad (NB! Make a copy of the file first in case you accidentally edit it), you should see a section like this:

# Name of product: avast! Internet Security
#
Feature=AV_AIS

#
# License creation date: Jan xx, 2010
#
Issued=xxxxxxxxxx

#
# License expiry date: <never expires>
#
ValidThru=0

#
# Update license expiry date: Jan xx, 2011
#
UpdateValidThru=xxxxxxxxxx

#
# Number of licensed items
#
LicenseCount=3


If I remember correctly 'license.dat' is the license format for avast! 4.8 WHS.
There is a way that seems right to a man,
       but in the end it leads to death
.” - Proverbs 16:25

Offline Angeal

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Re: Avast 5 Internet Security not accepting license.dat file supplied...
« Reply #2 on: January 28, 2010, 07:16:37 AM »
Nope, I opened it up earlier to check it out, and this is what is contained within.
Quote
ASWSignA123BCE1925C56F5B5C...........................D36D8E9AAE8ED786242E945446014B8CD22ASWSignA
ASWSignA02F09ADDFF167148DB57F.............................EAEE6E597CAA3679C2DF4F029B8D828515ASWSignA

I bought it straight from the avast website. http://www.avast.com/internet-security <-- That's the page I was on, and went through the second option that had "-25% / Buy and Save" on the button. I replaced some numbers and letters with ... just incase it is a real key for something
« Last Edit: January 28, 2010, 07:18:32 AM by Angeal »

Offline Vladimyr

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Re: Avast 5 Internet Security not accepting license.dat file supplied...
« Reply #3 on: January 28, 2010, 07:42:04 AM »
I'd contact 'support@avast.com' quoting youir "ALWIL Software License File" number and/or your avast! online purchase order number.
They should reply within 24 hours.
There is a way that seems right to a man,
       but in the end it leads to death
.” - Proverbs 16:25

Offline Angeal

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Re: Avast 5 Internet Security not accepting license.dat file supplied...
« Reply #4 on: January 28, 2010, 07:44:30 AM »
Yep, I've already typed up a support ticket for this. Hope this ends up getting resolved soon. Thanks. :)

Offline Vlk

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Re: Avast 5 Internet Security not accepting license.dat file supplied...
« Reply #5 on: January 28, 2010, 07:55:55 AM »
Just a question, do you happen to use encryption on your drive? We have identified a problem in the current version of avast that prevents the engine from importing license files from encrypted volumes.

Thanks
Vlk
If at first you don't succeed, then skydiving's not for you.

Offline Angeal

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Re: Avast 5 Internet Security not accepting license.dat file supplied...
« Reply #6 on: January 28, 2010, 01:24:25 PM »
Nope, I run everything pretty much exactly as is installed by Windows, never wanted to change any setting like that, no need for me anyways.

Offline nctrevor24

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Re: Avast 5 Internet Security not accepting license.dat file supplied...
« Reply #7 on: February 18, 2010, 06:12:23 AM »
im having the same issue did you get your problem fixed?

Offline klincicome

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Re: Avast 5 Internet Security not accepting license.dat file supplied...
« Reply #8 on: February 20, 2010, 03:36:23 PM »
Exact issue here as well.  Has it been resolved?

Offline bri

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Re: Avast 5 Internet Security not accepting license.dat file supplied...
« Reply #9 on: February 20, 2010, 03:53:48 PM »
  the license i bought today came in an email and when i tried inserting straight from the email it said the same thing.i had to right click the license file and hit save as target then saved to the pc.then double clicked the file on the desktop and it accepted it.if you didnt try this yet try it,maybe it will work for ya?

Offline anjan kumar

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Re: Avast 5 Internet Security not accepting license.dat file supplied...
« Reply #10 on: February 24, 2010, 03:54:29 AM »
send me avast inter net security license key for me i want update my program

Offline Lisandro

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Re: Avast 5 Internet Security not accepting license.dat file supplied...
« Reply #11 on: February 24, 2010, 04:02:12 AM »
send me avast inter net security license key for me i want update my program
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