free avast 5.0 cannot update manually

[samlonewolf]

I tried to update manually my avast 5.0 but when i launch the vpsupd program i have the folling error message:

can't install VPS update. Please report follong errorcodes:
Ver:5.0.377
SI:0x00000002
ST:0xFFFFFFFE
LE:0x00000000

[freeforever03]

I am encountering the same problem. I am running Avast Internet Security and have just upgraded to version 5.0.396. I tried doing a network update check and received the following message: The package is broken

I then downloaded the virus data base installer (from Avast site) and encountered the same error that samlonewolf did.

[DavidR]

@ samlonewolf
Try a manual Program update (now 5.0.396) from the avast UI (user interface) as that also updates the virus signatures.

@ freeforever03
There should be no need to do that avast 5.0 has Auto updates for the virus engine and signatures and does an incremental update (much smaller).

[samlonewolf]

automatic updates isn't working because of a firewall
I am used to make manual updates with avast home 4.8

[DavidR]

Then change your firewall settings to allow AvastSvc.exe and avast.setup (this is the one that does the actual update).

[samlonewolf]

actually i cannot change the network firewall settings

[freeforever03]

Thanks DavidR. I understand that Avast updates automatically, however, it has always allowed me to run a manual check (without error). Is their a problem with the server or is the problem with 5.0.396?

[DavidR]

Well you said you encountered the same problem as samlonewolf, but that appears not to be the case as samlonewolf has succeded in downloading the off-line VPS Update file and gets this error when trying to install it.

You on the other hand appear to be having a problem with the on-line update, when using the avast UI ?

Whilst there will be a lot of server activity with the new updates - If there was a problem with the servers, then presumably samlonewolf wouldn't have been able to download the complete VPS Update file.

So I'm not clear what exactly your problem is.

[johnb1]

My update setting for Engine and Virus Definitions won't work. I've been on the net for over 2 hours and my setting is set to update every 30 minutes. Have to update this manually to keep updated on virus def's.

regards
johnb1
LouisianaMan

[DavidR]

Why didn't it work, what errors are displayed ?

What version are you using, Free or Pro, if free then you can change the update check duration but the default is 4 hours so 30 minutes would be ignored.

Read my reply #4 of this topic about firewall blocking.

[freeforever03]

Hi DavidR. You are correct in saying that version 5.0.396 would not update. However, I downloaded the latest virus data base and when I tried to install it, I got the same error that samlonewolf had.

What I have done was to restore a previous system image which contained Avast version 5.0.377. After the system was restored, Avast alerted me that a program update was available (5.0.396). Avast updated itself properly and now everything is updating properly.

Perhaps the problem started when I updated version 5.0.377 using the installer posted by Vlk.

[amk]

Hello.

I do not have a internet connection that I can access continually. How does one download the update file like the old AVAST 4.8?

[DavidR]

I do not have a internet connection that I can access continually. How does one download the update file like the old AVAST 4.8?

It is from the same location.

[DavidR]

Hi DavidR. You are correct in saying that version 5.0.396 would not update. However, I downloaded the latest virus data base and when I tried to install it, I got the same error that samlonewolf had.

What I have done was to restore a previous system image which contained Avast version 5.0.377. After the system was restored, Avast alerted me that a program update was available (5.0.396). Avast updated itself properly and now everything is updating properly.

Perhaps the problem started when I updated version 5.0.377 using the installer posted by Vlk.

It may be best to do a clean reinstall.

Download the latest version of avast 5.0.396 and save it to your Hard Disk.

Download the avast! Uninstall Utility, find it here and save it to your HDD.

• 1. Now uninstall (using add remove programs, if you can't do that start from the next step), reboot.
• 2. run the avast! Uninstall Utility, reboot.  If step 1 failed it may be necessary to run this from safe mode, once complete reboot into normal mode.
• 3. install the latest version, reboot.

[amk]

"It is from the same location."

I see it.

Thanks