Avast Pro Antivirus 5.0.396 sandbox not working

[schoolmaster]

I went from Avast Home Free and updated to 5.0.396. I then decided to upgrade to Avast Pro Anti virus. Everything looks and works great except the Sandbox feature does not work. I do not see a special window or red line surrounding the area. Do I need to re-install and then if I do, how about the license for the Pro version? Will Avast update in the future take care of this problem. What a mess!

[igor]

What process did you start in the sandbox? Also - how did you start it?

[schoolmaster]

I tried to use Internet Explorer and Firefox. I right clicked on a shortcut and made sure I was inside the box.

[igor]

So you used the option "Run in sandbox" (or is it "Run virtualized"?) from the context menu?
What operating system do you use?

[schoolmaster]

I am using Vista 32 bit. I tried both use in sandbox and also virtualization. I am hoping it is okay so I don't have to reinstall and maybe not get it to accept my license. Any help is most appreciated! I have been using Free version for about 2 years and felt I needed to pay and support Avast.

                     

[Rednose]

Did you reboot after you upgraded ? The sandbox needs a reboot to work properly

Greetz, Red.

[schoolmaster]

Yes, at least 4 times! I am ready to give up and use the 2 year license without the benefits of Pro!!!! Lokks like I purchased nothing!

[Shiw Liang]

No lol try a repair in the control panel then in the add/remove programs and then scroll down choose repair and reboot your system it has a chance that it should works

Thank you,
Shiw Liang

[schoolmaster]

That did not work. If possible, could you send me an url so I can see what the red outline is supposed to look like. I did see a hazy light red area but only at the very top. Did not see it again. I know you guys are doing your best to make this happen and I really do appreciate it. Thanks for your patience!

[DavidR]

It didn't work because the suggestion was flawed.

Sorry I can't offer anything else, hopefully Igor may have some more ideas.

[Shiw Liang]

Then try to uninstall using avast uninstaller then reinstall it and see the result this one have even a greater chance to work
Download it here:
http://files.avast.com/files/eng/aswclear.exe

Wait will the licence key work after a reinstall?

[DavidR]

I would suggest waiting for Igor rather than any speculative suggestions.

[schoolmaster]

Will the license key work after re-install?

[Shiw Liang]

I guess we should wait

[schoolmaster]

Wait for what?!!!!!!!!!