5 Pro - License file format?

[bhelm22]

So I upgraded from 4 to 5 and requested a key conversion in order to get the new license file. I received the email from Avast but the license file was attached to the email inline - meaning it is only the text just added to the email.

I then copied the text and made my own .avastlic file but when I went to load it into 5 Pro, it said that it is an invalid license file. I'm guessing the integrity check is getting it so could someone post their file contents (- the keys and important info obv), so that I could see how the file is supposed to look? also what is the format of the filename?

[hpguru]

Just double click file in your mail and Avast care of the rest.

[bhelm22]

Just double click file in your mail and Avast care of the rest.

reading comprehension ftl - anyone else?

[Pondus]

Read page 7 - 8
http://www.avast.com/documentation/quick-start-guide-pro-en-ww.pdf

[bhelm22]

Read page 7 - 8
http://www.avast.com/documentation/quick-start-guide-pro-en-ww.pdf

this isn't my problem, I have requested the key conversion alread but the email that I received the key conversion in does not have an attachment, it only has the key license file TEXT rather than an actual file.

[bhelm22]

here is the "key" i received - I will put a bunch of x's in to hide info...how do I make this into a useful file?

#-----------------------------------------------------------------------------
# ALWIL Software License File: 2XXXXXXX
# DO NOT EDIT THIS FILE - ANY CHANGES WILL INVALIDATE THE LICENSE!
#
# Thank you for your purchase/trial of ALWIL Software products.
#
# Should you have any questions about this file,
# please write to support@avast.com.
#-----------------------------------------------------------------------------

#
# Section for avast! keys
#
[Keys]
PRO_KEY=WXXXXXXXXXXXXXXXX-XXXXXYW

[Certificates]

#
# License file publisher
#
IssuedBy=ALWIL Software a.s.

#
# Customer name (license holder)
#
CustomerName=xxxxxxx <xxxxxxxxxxxx@yahoo.com>

#
# Customer number
#
CustomerNumber=xxxxxxxx

#
# Name of customer company
#
CustomerCompany=xxxxxxxx.

#
# Number of licensed products (covered by this file)
#
CertificateCount=2


#
# Section for licensed product 1
#
[Certificate0]

#
# Name of product: avast! Network Client
#
Feature=AV_NETC

#
# License creation date: Aug 19, 2008
#
Issued=1219104800

#
# License expiry date: <never expires>
#
ValidThru=0

#
# Update license expiry date: Oct 19, 2010
#
UpdateValidThru=1287447200

#
# Number of licensed items
#
LicenseCount=2

#
# License Identifier
#
LicenseId=xxxxxx-xxxxxxxxxxxxxxxxxxxxxxx

#
# Product type
#   0 = Standard
#   1 = Non-profit organization
#   2 = Government/Healthcare
#   3 = OEM
#   4 = Demo
#   7 = Not for resale
#
LicenseType=0


#
# Section for licensed product 2
#
[Certificate1]

#
# Name of product: avast! Professional Edition
#
Feature=AV_PRO

#
# License creation date: Aug 19, 2008
#
Issued=1219104800

#
# License expiry date: <never expires>
#
ValidThru=0

#
# Update license expiry date: Oct 19, 2010
#
UpdateValidThru=1287447200

#
# Number of licensed items
#
LicenseCount=2

#
# License Identifier
#
LicenseId=exxxxxxxx-xxxxxx-xxxxx-xxxx-xxxxxxxxxxxxxxx

#
# Product type
#   0 = Standard
#   1 = Non-profit organization
#   2 = Government/Healthcare
#   3 = OEM
#   4 = Demo
#   7 = Not for resale
#
LicenseType=0


ASWSxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx8344F94AF848780CASWSignA
ASWSignA7xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx51D30A6BD723643C9D67EAF191ASWSignA

[slybo]

That is exactly what I get. I use aol email and there is no attachment just the same kind of text you are getting in the body of the email. Good to know it is not a problem on my end. I have sent an email to sales and opened a ticket and have not heard back, think it has been two days. I have decided not to upgrade from Pro 4.8 to Pro 5 until this license problem is solved that way they might have a program update by then solving some of the problems with the program. Just got through trying again and still getting the same thing. I guess I have tried 5 time or so, just keep getting the text and no attachment.

[igor]

Even though it's not the way it should be received... you can copy&paste the text (that you pasted here) into a new text file and the load it into the program (as the license file) - it should work.
Make sure the last two lines are not wrapped (split into multiple lines).

[Vlk]

What email program are you guys using? Thunderbird?

[icr]

Even though it's not the way it should be received... you can copy&paste the text (that you pasted here) into a new text file and the load it into the program (as the license file) - it should work.
Make sure the last two lines are not wrapped (split into multiple lines).

Also make sure you do in safe mode or disable the avast self-protection

I have tried when avast was in BETA stages

[igor]

No, that certainly shouldn't be necessary.

[icr]

No, that certainly shouldn't be necessary.

I don't know but I did this when in BETA and it won't let me copy so I did in safe mode.

[slybo]

I use AOL email. If I decided to try do you mean microsoft notepad or wordpad to make the text file and what would you name the file along with what would be the extention. Or in other words tell me what program to use and the exact name to name it.

[slybo]

Also would like to know if you reply is the latest version of pro available to download from the avast site, I think version 396 is that right. I want to do a clean install and do not like downloading from alternate sites. Thanks

[igor]

I think you can name the file anyhow you like - then go to Maintenance / Subscription page, click "Insert license file" and browse for that file (or copy&paste the full path directly). By default, the "open window" has the .avastlic extension selected, but you can change it to any file.
The file, when accepted, is copied into avast! data folder, so you don't have to keep the copy there anymore.

Yes, 396 is the latest version.