Author Topic: The problem with Avast! Free Antivirus 5.0.396  (Read 15042 times)

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Offline SERBIA

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The problem with Avast! Free Antivirus 5.0.396
« on: February 04, 2010, 05:35:23 AM »
I have a problem with the latest version Avast 5.
The problem is that we are frozen desktop.
When I disable works well.
When I enable short time after the desktop is frozen.
How to solve the problem? ???
I use OS Microsoft Windows XP Professional
« Last Edit: February 04, 2010, 05:45:22 AM by DelBoyUS »

Offline Francois Blais

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Re: The problem with Avast! Free Antivirus 5.0.396
« Reply #1 on: February 04, 2010, 04:14:13 PM »
Do you use MBAM, by any chance? (MalwareBytes scanner)

Many people (me included) have problems with these two together.
Old P3-1000 with 512MB RAM.
XP Pro SP3 (french locale).
XP's own firewall.
No other real-time security app running, besides AVAST 5.1.884 Free.

Offline DavidR

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Re: The problem with Avast! Free Antivirus 5.0.396
« Reply #2 on: February 04, 2010, 04:15:51 PM »
Have (or did) you another Anti-Virus installed in this system, if so what was it and how did you get rid of it ?

What other security based software do you have installed. anti-spyware, firewall, etc. ?

Can you still move the mouse pointer whilst the screen is frozen ?
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.7.2425 (build 20.7.5568.595) UI-1.0.558/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro

Offline GhOstMaStEr

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Re: The problem with Avast! Free Antivirus 5.0.396
« Reply #3 on: February 04, 2010, 04:19:07 PM »
i install both avast5 with MB.. it run smooth.. just use clean uninstall all avast4 and everything should be fine.

Offline Francois Blais

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Re: The problem with Avast! Free Antivirus 5.0.396
« Reply #4 on: February 04, 2010, 05:24:03 PM »
i install both avast5 with MB.. it run smooth..
Do you use MBAM with real-time protection ON? (you must have a license for that)
Quote
just use clean uninstall all avast4 and everything should be fine.
Not that simple.
The proof is *many* people have problems with AVAST 5 and MBAM real-time, even if they uninstalled 4 cleanly before.
Old P3-1000 with 512MB RAM.
XP Pro SP3 (french locale).
XP's own firewall.
No other real-time security app running, besides AVAST 5.1.884 Free.

Offline SERBIA

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Re: The problem with Avast! Free Antivirus 5.0.396
« Reply #5 on: February 04, 2010, 05:29:26 PM »
Do you use MBAM, by any chance? (MalwareBytes scanner)

Many people (me included) have problems with these two together.


Yes

Offline SERBIA

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Re: The problem with Avast! Free Antivirus 5.0.396
« Reply #6 on: February 04, 2010, 05:32:03 PM »
Have (or did) you another Anti-Virus installed in this system, if so what was it and how did you get rid of it ?

What other security based software do you have installed. anti-spyware, firewall, etc. ?

Can you still move the mouse pointer whilst the screen is frozen ?
Yes, I can move the mouse
I installed Malwarebytes' and Comodo firewall

Offline twogirls612

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Re: The problem with Avast! Free Antivirus 5.0.396
« Reply #7 on: February 04, 2010, 05:37:37 PM »
I've paid for Avast 5 Internet Security and am unable to download the product.  I keep getting an error message that says the website cannot be found.  Is there somewhere I can download the product without having to pay for it again!  I am very frustrated and ready to write off this product and install the standard anti-virus programs.  I received a response to my e-mail that says to just use this website and save to my laptop -  http://files.avast.com/iavs5x/setup_av_pro_eng.exe - avast! Pro Antivirus  I cannot seem to save or run this program!  Any suggestions.... Thanks

Offline sded

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Re: The problem with Avast! Free Antivirus 5.0.396
« Reply #8 on: February 04, 2010, 05:47:17 PM »
twogirls612
Downloads fine for me when I click on your URL.  What other security products are you using?  Something appears to be blocking it from your side if you can't download it.  And please start a new thread if you have a separate problem.  :)
« Last Edit: February 04, 2010, 05:51:56 PM by sded »
Windows 7 x64HP-SP1-No UAC, Opera 11.51, Avast! Internet Security 6.0.128, Webroot SecureAnywhere latest beta, Windows FW off, MVPS HOSTS, SAS/MBAM offline, Macrium Reflect just in case ;)

Offline DavidR

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Re: The problem with Avast! Free Antivirus 5.0.396
« Reply #9 on: February 04, 2010, 06:19:25 PM »
Have (or did) you another Anti-Virus installed in this system, if so what was it and how did you get rid of it ?

What other security based software do you have installed. anti-spyware, firewall, etc. ?

Can you still move the mouse pointer whilst the screen is frozen ?
Yes, I can move the mouse
I installed Malwarebytes' and Comodo firewall

Some have experienced a problem with avast5 and MBAM paid version with resident protection conflicting ?
Whilst I don't know why this an issue, some have disabled the resident function in MBAM and that has resolved the problem for them, try that first.

Comodo current editions aren't stand alone firewall but CIS, which includes multiple modules including an anti-virus and this could also be the problem if the CIS AV is installed ?
So if you have the CIS AV module installed you can and should use the add remove programs to remove it.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.7.2425 (build 20.7.5568.595) UI-1.0.558/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro

Offline SERBIA

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Re: The problem with Avast! Free Antivirus 5.0.396
« Reply #10 on: February 04, 2010, 07:53:27 PM »
Have (or did) you another Anti-Virus installed in this system, if so what was it and how did you get rid of it ?

What other security based software do you have installed. anti-spyware, firewall, etc. ?

Can you still move the mouse pointer whilst the screen is frozen ?
Yes, I can move the mouse
I installed Malwarebytes' and Comodo firewall

Some have experienced a problem with avast5 and MBAM paid version with resident protection conflicting ?
Whilst I don't know why this an issue, some have disabled the resident function in MBAM and that has resolved the problem for them, try that first.

Comodo current editions aren't stand alone firewall but CIS, which includes multiple modules including an anti-virus and this could also be the problem if the CIS AV is installed ?
So if you have the CIS AV module installed you can and should use the add remove programs to remove it.
Only the firewall without using antivirus

Offline SERBIA

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Re: The problem with Avast! Free Antivirus 5.0.396
« Reply #11 on: February 04, 2010, 07:59:10 PM »
Malwarebytes'm totally turned off and no more problem with the freeze screen.
What other program can I use and I do not appear this issue?
« Last Edit: February 04, 2010, 08:01:05 PM by DelBoyUS »

Offline DavidR

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Re: The problem with Avast! Free Antivirus 5.0.396
« Reply #12 on: February 04, 2010, 08:22:20 PM »
Well you can still use MBAM as an on-demand scanner as I do. I also have SAS Pro which also has resident protection and no conflict with avast.

There is also WinPatrol at winpatrol.com, this monitors changes to your system, registry, etc. and this could effectively give notice of either unauthorised changes to your system of what applications you install do. The Plus version has recently been on offer at $0.99 which I took up.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.7.2425 (build 20.7.5568.595) UI-1.0.558/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro

Offline SERBIA

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Re: The problem with Avast! Free Antivirus 5.0.396
« Reply #13 on: February 04, 2010, 08:31:35 PM »
Well you can still use MBAM as an on-demand scanner as I do. I also have SAS Pro which also has resident protection and no conflict with avast.

There is also WinPatrol at winpatrol.com, this monitors changes to your system, registry, etc. and this could effectively give notice of either unauthorised changes to your system of what applications you install do. The Plus version has recently been on offer at $0.99 which I took up.
What can I turn off the MBAM that we are not a problem when running?

Offline DavidR

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Re: The problem with Avast! Free Antivirus 5.0.396
« Reply #14 on: February 04, 2010, 08:55:37 PM »
The resident protection element (under the Protection tab of the settings), I don't have a problem in running on-demand scans with MBAM.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.7.2425 (build 20.7.5568.595) UI-1.0.558/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro