The problem with Avast! Free Antivirus 5.0.396

[DelBoyUS]

I have a problem with the latest version Avast 5.
The problem is that we are frozen desktop.
When I disable works well.
When I enable short time after the desktop is frozen.
How to solve the problem?
I use OS Microsoft Windows XP Professional

[fblais]

Do you use MBAM, by any chance? (MalwareBytes scanner)

Many people (me included) have problems with these two together.

[DavidR]

Have (or did) you another Anti-Virus installed in this system, if so what was it and how did you get rid of it ?

What other security based software do you have installed. anti-spyware, firewall, etc. ?

Can you still move the mouse pointer whilst the screen is frozen ?

[GhOstMaStEr]

i install both avast5 with MB.. it run smooth.. just use clean uninstall all avast4 and everything should be fine.

[fblais]

i install both avast5 with MB.. it run smooth..

Do you use MBAM with real-time protection ON? (you must have a license for that)

just use clean uninstall all avast4 and everything should be fine.

Not that simple.
The proof is *many* people have problems with AVAST 5 and MBAM real-time, even if they uninstalled 4 cleanly before.

[DelBoyUS]

Do you use MBAM, by any chance? (MalwareBytes scanner)

Many people (me included) have problems with these two together.

Yes

[DelBoyUS]

Have (or did) you another Anti-Virus installed in this system, if so what was it and how did you get rid of it ?

What other security based software do you have installed. anti-spyware, firewall, etc. ?

Can you still move the mouse pointer whilst the screen is frozen ?

Yes, I can move the mouse
I installed Malwarebytes' and Comodo firewall

[twogirls612]

I've paid for Avast 5 Internet Security and am unable to download the product.  I keep getting an error message that says the website cannot be found.  Is there somewhere I can download the product without having to pay for it again!  I am very frustrated and ready to write off this product and install the standard anti-virus programs.  I received a response to my e-mail that says to just use this website and save to my laptop -  http://files.avast.com/iavs5x/setup_av_pro_eng.exe - avast! Pro Antivirus  I cannot seem to save or run this program!  Any suggestions.... Thanks

[sded]

twogirls612
Downloads fine for me when I click on your URL.  What other security products are you using?  Something appears to be blocking it from your side if you can't download it.  And please start a new thread if you have a separate problem. 

[DavidR]

Have (or did) you another Anti-Virus installed in this system, if so what was it and how did you get rid of it ?

What other security based software do you have installed. anti-spyware, firewall, etc. ?

Can you still move the mouse pointer whilst the screen is frozen ?

Yes, I can move the mouse
I installed Malwarebytes' and Comodo firewall

Some have experienced a problem with avast5 and MBAM paid version with resident protection conflicting ?
Whilst I don't know why this an issue, some have disabled the resident function in MBAM and that has resolved the problem for them, try that first.

Comodo current editions aren't stand alone firewall but CIS, which includes multiple modules including an anti-virus and this could also be the problem if the CIS AV is installed ?
So if you have the CIS AV module installed you can and should use the add remove programs to remove it.

[DelBoyUS]

Have (or did) you another Anti-Virus installed in this system, if so what was it and how did you get rid of it ?

What other security based software do you have installed. anti-spyware, firewall, etc. ?

Can you still move the mouse pointer whilst the screen is frozen ?

Yes, I can move the mouse
I installed Malwarebytes' and Comodo firewall

Some have experienced a problem with avast5 and MBAM paid version with resident protection conflicting ?
Whilst I don't know why this an issue, some have disabled the resident function in MBAM and that has resolved the problem for them, try that first.

Comodo current editions aren't stand alone firewall but CIS, which includes multiple modules including an anti-virus and this could also be the problem if the CIS AV is installed ?
So if you have the CIS AV module installed you can and should use the add remove programs to remove it.

Only the firewall without using antivirus

[DelBoyUS]

Malwarebytes'm totally turned off and no more problem with the freeze screen.
What other program can I use and I do not appear this issue?

[DavidR]

Well you can still use MBAM as an on-demand scanner as I do. I also have SAS Pro which also has resident protection and no conflict with avast.

There is also WinPatrol at winpatrol.com, this monitors changes to your system, registry, etc. and this could effectively give notice of either unauthorised changes to your system of what applications you install do. The Plus version has recently been on offer at $0.99 which I took up.

[DelBoyUS]

Well you can still use MBAM as an on-demand scanner as I do. I also have SAS Pro which also has resident protection and no conflict with avast.

There is also WinPatrol at winpatrol.com, this monitors changes to your system, registry, etc. and this could effectively give notice of either unauthorised changes to your system of what applications you install do. The Plus version has recently been on offer at $0.99 which I took up.

What can I turn off the MBAM that we are not a problem when running?

[DavidR]

The resident protection element (under the Protection tab of the settings), I don't have a problem in running on-demand scans with MBAM.