Author Topic: BSOD after definition update 100203-1 ver 5.0.396 pro  (Read 3845 times)

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Offline coolsilver

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BSOD after definition update 100203-1 ver 5.0.396 pro
« on: February 03, 2010, 10:53:14 PM »
I just got a blue screen on my machine just after the "Virus database has been updated" notification get done playing.

The summary and update tab shows definitions of 100203-0 when updating shows current version of 100203-1
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Offline igor

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Re: BSOD after definition update 100203-1 ver 5.0.396 pro
« Reply #1 on: February 03, 2010, 11:04:24 PM »
Was the corresponding minidump file created? (in C:\Windows\Minidump folder)

Offline coolsilver

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Re: BSOD after definition update 100203-1 ver 5.0.396 pro
« Reply #2 on: February 04, 2010, 01:41:00 AM »
I did see a minidump file was made with a bugcheck event log entry.
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Offline coolsilver

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Re: BSOD after definition update 100203-1 ver 5.0.396 pro
« Reply #3 on: February 05, 2010, 06:24:44 PM »
Here is the minidump file....

Renamed to TXT file
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Offline igor

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Re: BSOD after definition update 100203-1 ver 5.0.396 pro
« Reply #4 on: February 05, 2010, 06:33:43 PM »
Renaming it to TXT file wasn't a good idea, I'm afraid - the file was treated as a text file and corrupted during upload.
Could you please upload the original dump file to
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ftp://ftp.avast.com/incoming

Offline coolsilver

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Re: BSOD after definition update 100203-1 ver 5.0.396 pro
« Reply #5 on: February 05, 2010, 09:45:28 PM »
Sure not a problem. I can do that.

I don't see the file listed but I uploaded it as a dmp and zip
« Last Edit: February 05, 2010, 09:51:24 PM by coolsilver »
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Offline Vlk

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Re: BSOD after definition update 100203-1 ver 5.0.396 pro
« Reply #6 on: February 06, 2010, 08:01:43 AM »
The problem should be pretty much solved with yesterday's virus definition update. It is recommended to reboot the computer though as some of the changes may not become effective until that.

A more systematic fix will be included in the next program update, released for the first half of next week.


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Vlk
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Offline coolsilver

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Re: BSOD after definition update 100203-1 ver 5.0.396 pro
« Reply #7 on: February 06, 2010, 02:33:44 PM »
I agree. Other definition updates have installed fine and working since then.
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