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Author Topic: Money back guarantee - how should I process?  (Read 12268 times)

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Melvincz

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Money back guarantee - how should I process?
« on: February 10, 2010, 08:52:05 AM »
Hi all, I'm disappointed with the latest version of Avast! software. I'd like to get my money back (60 days money back guarantee is advertised at avast site). The only issue I have is I have no idea how to process that.
Could you advise, please?

Regards,

Radek
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Offline DavidR

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Re: Money back guarantee - how should I process?
« Reply #1 on: February 10, 2010, 03:15:54 PM »
Contact sales (at) avast (dot) com with where you purchased, when and the email you used for the purchased.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

petr0id

  • Guest
Re: Money back guarantee - how should I process?
« Reply #2 on: March 25, 2010, 04:35:05 AM »
Failed to deliver to
Code: [Select]
'sales@avast.com'SMTP module(domain @195.2.83.148:avast.com) reports:
lion.asw.cz: DNS server failure

Correct e-mail please. I wish to have moneyback too.
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CharleyO

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Re: Money back guarantee - how should I process?
« Reply #3 on: March 25, 2010, 06:30:33 AM »
***

Easily found on the official avast web site. See the link below.

http://www.avast.com/contacts


***
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petr0id

  • Guest
Re: Money back guarantee - how should I process?
« Reply #4 on: March 25, 2010, 02:06:51 PM »
It's easy to find, but hard to reach...
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petr0id

  • Guest
Re: Money back guarantee - how should I process?
« Reply #5 on: March 26, 2010, 03:45:58 AM »
I'am still recieving DNS error.
Can any1 submit is it only my problem or it's something wrong with Avast!'s e-mail?
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MaryDK

  • Guest
Re: Money back guarantee - how should I process?
« Reply #6 on: March 26, 2010, 06:09:07 AM »
I'm asking for my money back too!! >:(  I'm hoping the email I sent is not returned & that they get me my money back very soon as I need to buy a program that works!
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Offline Shiw Liang

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Re: Money back guarantee - how should I process?
« Reply #7 on: March 26, 2010, 05:34:01 PM »
As you can see me I am using avast 5 without worry :)
If you got any problem you can tell us and we can help you to fix it!

But if you want your money back then it is up to you :)
Because this software works properly in a clean computer where avast won't comflict with any other software :)
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