Author Topic: Nokia Ovi Suite & Avast Internet Security crashes.  (Read 23243 times)

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Offline psikofunkster

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Re: Nokia Ovi Suite & Avast Internet Security crashes.
« Reply #30 on: February 22, 2010, 07:11:50 PM »
I can enlarge. But sorry English speaker here.

hey what are you trying to imply?
« Last Edit: February 22, 2010, 07:25:19 PM by psikofunkster »

Offline mkis

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Re: Nokia Ovi Suite & Avast Internet Security crashes.
« Reply #31 on: February 22, 2010, 07:32:11 PM »
psikofunkster

Yr screenshot does not readily translate into english. I dont want to rewrite the details so that I can then insert then in a translator because I have other things to do. You can make good use of the forum but you have to go part of the way yourself. Do you have a problem with the english speaking forum, because there are members who can readily translate. And I think your best chance is through others who use OVi or at least Nokia software like bong 2x. This is good feedback. And you really need to provide more info about yr system config and settings.

 
« Last Edit: February 22, 2010, 09:49:47 PM by mkis »
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Offline psikofunkster

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Re: Nokia Ovi Suite & Avast Internet Security crashes.
« Reply #32 on: February 22, 2010, 08:52:32 PM »
OS: Windows 7 32bits ultimate.
Avast Internet Security 5.0.418
VPS: 1002221-1, 22-02-2010
PC: Intel Core 2 Duo, 2.66, 4GB RAM.
Internet Connection: Wireless through a gateway.
No email client.
No other security software.

Steps to produce the error:
1) intall the latest ovi suite after having installed avast.
2) execute the ovi suite
3) Try to login into the ovi account or synchronize the phone content or use the app.
4) the app freezes and i can't login into the account.

As i said if i disable avast or if i use kaspersky internet security 2010 the app works fine.

hijack text http://www.sendspace.com/file/rbdjt0

Offline mkis

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Re: Nokia Ovi Suite & Avast Internet Security crashes.
« Reply #33 on: February 22, 2010, 09:46:07 PM »
You can post your hijackthis log to the forum either complete (as it is not so large) or through Additional Options...on the reply post page. There are others here more expert with these logs than me. I cannot see a problem in hijackthis log other than you are carrying a lot of software but all looks in good order to me.

I was thinking there had been an issue with avast 5 and Realplayer but that was actual with PowerDVD
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Offline psikofunkster

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Re: Nokia Ovi Suite & Avast Internet Security crashes.
« Reply #34 on: February 22, 2010, 10:08:02 PM »
English settings:


Offline psikofunkster

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Re: Nokia Ovi Suite & Avast Internet Security crashes.
« Reply #35 on: February 22, 2010, 10:27:36 PM »
BTW now im thinking that my recent itunes and realplayer crashes and freezes are AVAST related....no problem if i deactivate the protection.... :-\

Offline mkis

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Re: Nokia Ovi Suite & Avast Internet Security crashes.
« Reply #36 on: February 22, 2010, 10:37:59 PM »
Hmm your connexions looks very tidy. There is a possibility of a genuine conflict with new release and Ovi Suite

Create a dump of the AvastSvc.exe and process (Task Manager -> Processes tab -> right-click AvastSvc.exe and choose "Create Dump File") and upload it to our ftp server, please. (from Vlk)

ftp server   http://  ftp://ftp.asw.cz/incoming

Example of procedure
http://forum.avast.com/index.php?topic=53314.msg452241#msg452241

Example of different issue where problem was resolved (in this case conflict with Acer hardware)
http://forum.avast.com/index.php?topic=55564.msg470399#msg470399

I dont know about itunes because I dont run any Apple software on Windows (stick to mp3 player)
Sorry dont run Realplayer either.
But there have been no other significant queries about either of them with the new release that I have noticed.

Edit - current procedure is not to use the avast ftp server unless advised so by one of the alwil, in which instance the team member would be waiting for yr data transfer. no sense in overloading the server.
Instead use email channel, for example, vlk@avast.com or virus@avast.com and sales@avast.com and so on.
« Last Edit: March 11, 2010, 10:06:50 PM by mkis »
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Offline psikofunkster

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Re: Nokia Ovi Suite & Avast Internet Security crashes.
« Reply #37 on: February 22, 2010, 10:58:03 PM »
Hmm your connexions looks very tidy. There is a possibility of a genuine conflict with new release and Ovi Suite

Create a dump of the AvastSvc.exe and process (Task Manager -> Processes tab -> right-click AvastSvc.exe and choose "Create Dump File") and upload it to our ftp server, please. (from Vlk)

ftp server   http://ftp://ftp.asw.cz/incoming

Example of procedure
http://forum.avast.com/index.php?topic=53314.msg452241#msg452241

Example of different issue where problem was resolved (in this case conflict with Acer hardware)
http://forum.avast.com/index.php?topic=55564.msg470399#msg470399

I dont know about itunes because I dont run any Apple software on Windows (stick to mp3 player)
Sorry dont run Realplayer either.
But there have been no other significant queries about either of them with the new release that I have noticed.

There is no avastSvc.exe only AvastUI.exe
« Last Edit: February 22, 2010, 11:02:36 PM by psikofunkster »

Offline mkis

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Re: Nokia Ovi Suite & Avast Internet Security crashes.
« Reply #38 on: February 22, 2010, 11:29:31 PM »
Sorry you may have to wait for comment for someone running the paid program avast Internet Security.

Here is more on dump files
http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=87

the Ovi Suite is big but your system looks very well organised so hopefully you can sort this issue easily enough.
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Offline psikofunkster

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Re: Nokia Ovi Suite & Avast Internet Security crashes.
« Reply #39 on: February 22, 2010, 11:53:54 PM »
the Ovi Suite is big but your system looks very well organised so hopefully you can sort this issue easily enough.

Thanks for the compliment. ;)

Offline psikofunkster

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Re: Nokia Ovi Suite & Avast Internet Security crashes.
« Reply #40 on: March 11, 2010, 09:14:14 PM »
Same issue in ovi suite v.2.1.1.1 avast is the one to blame.... >:(

Offline bong2x

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Re: Nokia Ovi Suite & Avast Internet Security crashes.
« Reply #41 on: March 11, 2010, 10:28:00 PM »
:)
« Last Edit: March 12, 2010, 07:07:36 PM by bong2x »
Hardware
Intel Core 2 Duo @ 2.20GHz,3GB RAM.
Software
OS->WinXp-pro Sp3.
Protection->avast Free 6.0.1091,MBAM,SAS
Browser->Firefox 4.0,IE8,G-chrome
Emergency Interface->unlocker 1.8.9

Life is a continue process of learning

Offline psikofunkster

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Re: Nokia Ovi Suite & Avast Internet Security crashes.
« Reply #42 on: March 12, 2010, 01:54:46 AM »
did you try to configure your vpn?
it can be configure to max of 921 kbps
because using ovi suit in avast internet security
drive you down into 2.1-kbps only
and its depend also to your nokia phone
express music has the bigger modem capacity or nokia gold.
but some other nokia model using high security software cannot resist the screening
because your default settings is only 115kbps
try first to reconfigure the vpn from 115kbps to 921kbps
maybe it works and even avast internet security screen it you have until 460kbps lift.


My VPN? why do you assume that im using a VPN?, please don't assume whatever you imagine, that doesn't help.
« Last Edit: March 12, 2010, 01:57:43 AM by psikofunkster »

Offline psikofunkster

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Re: Nokia Ovi Suite & Avast Internet Security crashes.
« Reply #43 on: March 12, 2010, 01:55:49 AM »
.

Offline bong2x

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Re: Nokia Ovi Suite & Avast Internet Security crashes.
« Reply #44 on: March 12, 2010, 06:03:48 PM »
:)
 
« Last Edit: March 12, 2010, 08:06:47 PM by bong2x »
Hardware
Intel Core 2 Duo @ 2.20GHz,3GB RAM.
Software
OS->WinXp-pro Sp3.
Protection->avast Free 6.0.1091,MBAM,SAS
Browser->Firefox 4.0,IE8,G-chrome
Emergency Interface->unlocker 1.8.9

Life is a continue process of learning