I am going to restrain myself from using foul language and apologize in advance for a frustrated tone. I've been emailing sales/support for 3 days with someone who can't answer my question: we have a multiple user, 3 year license. Does that license entitle us to a free upgrade to v5x and how do we go about performing the upgrade? This *^% person keeps on sending me some scripted responses that have nothing to do with what I'm asking.
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First I don't work for Alwil, just an avast user.
My experience over the almost 6 years in the forums has been if your license is valid (with time left) then upgrades are included in that license period. This has generally been for the Pro single user license, but I assume this is the same for multi user licenses.
The problem comes in that the 4.8 Pro license file isn't compatible with avast Pro version 5. For single user licenses it was relatively easy to install 5.0 over 4.8 and it would convert the license. This might not be something you want to do if you have lots of systems ?
Also there is a convert license 4.8 to 5.0 pro license, again more something on the single user license.
So I don't know what question you have asked, but I would think this would be more to the point:
"How do we convert an avast 4.8 pro multi-user license.dat file to one for avast 5.0 Pro multi-user license file"
What type of multi-user license is this ?
Are you using the ADNM (avast! Distributed Network Manager) to manage these system licenses, if so ADNM isn't at version 5.0 yet, so I don't know if it supports client side avast5 ?