AIS 5.0.418 service hangs in "starting" status on every boot

[bala_avast]

As the title mentions, just now i installed the ais 418 version, after i reboot my system none of my default startup items got loaded, when i checked the things in task manager i  noted that avast anti virus is in the"starting status"(note: generally it will be in starting status for a few seconds and will change to running)for more than 10 minutes, which is making a delay in startup of other services.. I cant even take a screenshot on that state because none of the program is working until the avast service changes to running state...
Why is it happening so???

[Vlk]

Create a dump of the AvastSvc.exe and process (Task Manager -> Processes tab -> right-click AvastSvc.exe and choose "Create Dump File") and upload it to our ftp server, please.


Thanks
Vlk

[bala_avast]

ill upload it tonight(IST) as my ISP provides only 1gb free in day...

[Vlk]

The [compressed] dump shouldn't be more then 20-30 MB...

[bala_avast]

here is my dump file


http://www.mediafire.com/?iymzwyiyrqi

[bala_avast]

sorry about the size the original dump file size was 120 mb and after i compressed i got 40 mb

[bala_avast]

may i know is that dump analysed???

[bala_avast]

is that dump analysed,? let me know pls

[ArtemisF0wl]

I'm not trying to be rude at all, but probably not since Vlk asked you to upload it to their ftp server, not mediafire. I doubt they have time to chase it down; maybe you could upload it like he asked? I'm sure you would get a faster response that way.

[bala_avast]

whats the url for their ftp site??

Whats the procedure to upload it there?

but last time i uploaded my dump in mediafire and vlk analysed it, i dont know why he is not doing that this time... sad

[DavidR]

Yes, but that relies on Vlk rejoining this topic.

Where doing as suggested uploading to the ftp link achieves two things, a) it will be noticed and b) Vlk won't have to go to mediafire to download it (if he does notice it in this topic).

[ArtemisF0wl]

ftp.avast.com/incoming

just open a browser and paste that in the address bar. then drag n drop your dump file into it.

[bala_avast]

i uploaded it in the avast ftp site, lets see if they are analysing it or not

[bala_avast]

hello avast team, i uploaded a copy of dump in the avast ftp site but still no results about that,,  whats going on??

[ArtemisF0wl]

Just thinking out loud here, but I noticed from a screeenshot you posted earlier that you have about 80-90 processes running in your task manager which is more than twice the amount i have running on my machine (39). Do you by chance have alot of programs that run at startup? For instance, i have 4 startup programs. Is it possible that you have too many programs running at startup and they are all fighting to connect, and that is possibly causing a delay? Again, I'm not trying to "butt-in" to your topic, just trying to help.