AVAST 5 can't update program or virus definitions

[gandalf2010]

Win 7 64 on new PC

[Zyndstoff (aka Steven Gail)]

More info

[gandalf2010]

I am using AVAST 5.0.418 last updated on 13Feb virus definition 100213-1
it is working i can scan my system all the processes are working except updating: error - the file is broken.

[Zyndstoff (aka Steven Gail)]

Okay... have you tried to start a manual update of virus defs?

If not, try it first.

If that doesn't work, try to repair the installation first. (Control panel, add/remove programs, select avast, got to repair)

[gandalf2010]

sorry, i didn't mention before i tried updating manually.
I will try the repair option.

[gandalf2010]

I tried to repair, it "refuses".

here is the log:

15.02.2010 21:47:55 general: Started: 15.02.2010, 21:47:55
15.02.2010 21:47:55 general: Running setup_ais-1a2 (418)
15.02.2010 21:47:55 system: Operating system: Windows 7 ver 6.1, build 7600, sp 0.0 x64
15.02.2010 21:47:55 system: Memory: 28% load. Phys:3004888/4189688K free, Page:4194303/4194303K free, Virt:2033652/2097024K free
15.02.2010 21:47:55 system: Computer WinName: USER-PC
15.02.2010 21:47:55 system: Windows Net User: USER-PC\USER
15.02.2010 21:47:55 general: Cmdline: /uninstwiz 
15.02.2010 21:47:55 general: Old version: 1a2 (418)
15.02.2010 21:47:55 registry: Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
15.02.2010 21:47:55 system: Using temp: C:\Users\AMG\AppData\Local\Temp\_asw_aisI.tm~a02344 (439490M free)
15.02.2010 21:47:55 general: SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
15.02.2010 21:47:55 general: DldSrc set to inet
15.02.2010 21:47:55 internet: SYNCER: Agent=Syncer/5.00 (ais-418;p)
15.02.2010 21:47:55 system: Computer DnsName: USER-PC
15.02.2010 21:47:55 system: Computer Ip Addr: 192.168.2.102
15.02.2010 21:47:55 system: Installed in: C:\Program Files\Alwil Software\Avast5 (439490M free)
15.02.2010 21:47:55 internet: SYNCER: Type: use IE settings
15.02.2010 21:47:55 internet: SYNCER: Auth: another authentication, use WinInet
15.02.2010 21:47:55 package: Part prg_ais-1a2 is installed
15.02.2010 21:47:55 package: IsInstalledPartVpuOkay: C:\Program Files\Alwil Software\Avast5\Setup\part-vps_win32-10021400.vpx does not exist
15.02.2010 21:47:55 package: Part vps_win32-10021500 was guessed as installed
15.02.2010 21:47:55 package: Part setup_ais-1a2 is installed
15.02.2010 21:47:55 package: IsInstalledPartVpuOkay: C:\Program Files\Alwil Software\Avast5\Setup\part-jrog-34.vpx does not exist
15.02.2010 21:47:55 package: Part jrog-35 was guessed as installed
15.02.2010 21:47:55 general: LoadState: Edition=1
15.02.2010 21:47:55 general: Old version: 1a2 (418)
15.02.2010 21:47:55 file: SetExistingFilesBitmap: 280->99->99
15.02.2010 21:47:55 general: GUID: 4776faf4-a726-46b7-9e1e-8ca58151a0f2
15.02.2010 21:47:56 general: Server definition(s) loaded for 'main': 352 (maintenance:0)
15.02.2010 21:47:56 general: SelectCurrent: selected server 'Download961 AVAST5 Server' from 'main'
15.02.2010 21:47:56 internet: SYNCER: Type: use IE settings
15.02.2010 21:47:56 internet: SYNCER: Auth: another authentication, use WinInet
15.02.2010 21:48:04 general: progress thread start
15.02.2010 21:48:08 internet: Used server: http://download961.avast.com/iavs5x
15.02.2010 21:48:08 file: GetFileWithRetry: servers.def.vpx downloaded .
15.02.2010 21:48:08 file: servers.def.vpx not changed, 1265922226/0
15.02.2010 21:48:09 general: Server definition(s) loaded for 'main': 352 (maintenance:0)
15.02.2010 21:48:09 general: SelectCurrent: selected server 'Download808 AVAST5 Server' from 'main'
15.02.2010 21:48:09 internet: SYNCER: Type: use IE settings
15.02.2010 21:48:09 internet: SYNCER: Auth: another authentication, use WinInet
15.02.2010 21:48:09 internet: Used server: http://download808.avast.com/iavs5x
15.02.2010 21:48:09 file: GetFileWithRetry: prod-ais.vpx downloaded .
15.02.2010 21:48:09 file: prod-ais.vpx not changed, 1266235927/0
15.02.2010 21:48:09 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx
15.02.2010 21:48:09 package: ERROR: Unable to verify prod-ais.vpx, error 0x2000000B
15.02.2010 21:48:09 package: LoadAllDefs failed 0x20000011
15.02.2010 21:48:09 general: Err:The package is broken.
15.02.2010 21:48:27 general: Connection test
15.02.2010 21:48:27 internet: SYNCER: Agent=Syncer/5.00 (ais-418;p)
15.02.2010 21:48:27 internet: SYNCER: Type: use IE settings
15.02.2010 21:48:27 internet: SYNCER: Auth: another authentication, use WinInet
15.02.2010 21:48:27 general: progress thread start
15.02.2010 21:48:28 general: Server definition(s) loaded for 'main': 352 (maintenance:0)
15.02.2010 21:48:28 general: SelectCurrent: selected server 'Download856 AVAST5 Server' from 'main'
15.02.2010 21:48:28 internet: SYNCER: Type: use IE settings
15.02.2010 21:48:28 internet: SYNCER: Auth: another authentication, use WinInet
15.02.2010 21:48:29 general: InvalidateCurrent: invalidated server 'Download856 AVAST5 Server' from 'main'
15.02.2010 21:48:29 general: SelectCurrent: selected server 'Download951 AVAST5 Server' from 'main'
15.02.2010 21:48:29 internet: SYNCER: Type: use IE settings
15.02.2010 21:48:29 internet: SYNCER: Auth: another authentication, use WinInet
15.02.2010 21:48:59 general: Operation set to INST_OP_REPAIR
15.02.2010 21:48:59 general: Entered SetupProcessAIS::Do( INST_OP_REPAIR )
15.02.2010 21:48:59 general: Entered SetupProcessWin32Avast::Do( INST_OP_REPAIR )
15.02.2010 21:48:59 general: Entered SetupProcessWin32::Do( INST_OP_REPAIR )
15.02.2010 21:48:59 general: Entered SetupProcess::Do( INST_OP_REPAIR )
15.02.2010 21:48:59 general: Entered SetupProcessAIS::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
15.02.2010 21:48:59 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
15.02.2010 21:48:59 general: Entering:UpdateInstallPackages
15.02.2010 21:48:59 general: progress thread start
15.02.2010 21:48:59 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx
15.02.2010 21:48:59 package: ERROR: Unable to verify prod-ais.vpx, error 0x2000000B
15.02.2010 21:48:59 package: Error processing packages. 0x20000011

[Zyndstoff (aka Steven Gail)]

You wrote "new pc"... is or was there any other security software installed? Norton, Symantec, any firewall?
Was it a preconfigured PC or did you install Win yourself?

[gandalf2010]

Is  NOT  was
there is no security SW previously installed (as northon, mcafee or any other)
no firewall except windows.
Yes, i installed Windows myself (legal copy)

[Zyndstoff (aka Steven Gail)]

Well, then I think we should just start from scratch...

It's the free version, right?

So:
uninstall avast,
reboot,
run http://files.avast.com/files/eng/aswclear5.exe,
delete the Alwil folders in C:\programs and C:\program data (if any are left),
download avast set-up file from http://download.cnet.com/Avast-Free-Antivirus/3000-2239_4-10019223.html?part=dl-85737&subj=dl&tag=button,
right click on downloaded file and select run as administrator.

[gandalf2010]

It seems now that the update is working, however this is the third time i am installing AVAST during the last 10 days...

by the way, to my opinion there is a conflict between avast and windows 7 although you are certified.
 i got many processes error messages from windows at start up. when i uninstalled AVAST
on safe mood, and reboot, back to normal boot, no error was "on the air".

Thanks anyway

[Zyndstoff (aka Steven Gail)]

Good thing it worked.
I didn't observe any conflicts with my Win 7 x64. Not even during beta testing the early betas.

Can you give more details?

[gandalf2010]

mainly explorer.exe , svchost , and others.
I am trying to set an organized error log (filter by date time etc.)

[YoKenny]

@ gandalf2010

I have not had a problem with avast! V5 on my Windows 7 system.

I see that you now have more than 20 posts which will permit you to update your profile to include signature information as that helps the helpers offer pertinent answers.

Go to PROFILE then Modify Profile then Forum Profile Information then Signature: and put information about your system just like my signature.

[gandalf2010]

I guess that these problems may be caused by configuration of the firewall or another windows security utility.
everything was stable until the last windows update (i am using a legal copy), then my PC crashed (totally) no restore, no safe mood, passing the bios and crash.
I checked the HW using several utilities, i checked physical connectors etc, everything is OK.
I formatted the HD and installed windows and the drivers on Friday, and firefox browser. everything worked fine. 
then i installed AVAST, the errors begun
I am afraid that it will work fine until next boot...
I am willing to help improve avast since i am using it for several years and it is perfect AV.
I have to gather time in order to organize windows error log and send it to AVAST team, maybe they will configure out what is the reason.
here it is midnight so have a good night

thanks, and best regards
G

[Zyndstoff (aka Steven Gail)]

gandalf2010,

I'm referring to YoKennys post above. Please put as much info as possible in your signature. (RAM size, CPU, graphics adaptor, any other hardware, operating sys and software installed inc. version number etc.)
This will most probably help to figure out what might be wrong if your probs reoccur.

If you are willing, then you might download and burn a linux live cd (I'd recommend Ubuntu from ubuntu.com) and boot from this CD into the memtest. Have the test run for at least 1 hr, just to make sure the RAM is okay.

CU
Zyndstoff