Still confused as to what avast is suppose to do.

[bexar656]

A few weeks ago I had a virus and those on the forum helped me to clear it up. This last weekend I got popup boxes saying that my files were infected and that I had a virus. The boxes were comming all over my desktop. I was also advised to purchase something called Antivirus software which I did not do. It said that my antivirus was out of date. I checked my "Windows security center and it showed that my Firewall was on and that my antivirus was out of date which I was sure it wasn't. I couldn't get rid of these popup screens. Then porno started to appear every minute. I'd close them down but they would come back. I checked with my porno blocker company, (safeeyes), and they said that if I have a virus they can't block the porno. I could not get on the internet to ask for advise from the forum or use any of my programs except avast and super spyware so I ran a through scan of avast, (took six hours), and it said no virus found but all the popup windows kept comming including the porno. I tried shutting down and restarting but no change. I tried my internet server but they couldn't get me back on line so I then called avast tech support and they said they could look into it for $129.00. I said I have avast 4.8 pro so why do I have to pay for tech support help, but that fell on deff ears. Finally after two days of all this I managed to find a friend who came over and got everything back to normal. Just what he did I don't know but all is working fine now and no charge. I checked the security center again and avast is on and nothing about being out of date. I run avast, super spyware and malware every few days so how come avast doesn't stop this stuff from getting on my computer. My wife told me to find another antivirus.

[Lisandro]

so how come avast doesn't stop this stuff from getting on my computer. My wife told me to find another antivirus.

Not an antivirus is perfect. I mean, avast could drop some infections some time...
But it's difficult to say as the tech guy should tell what did he do.
I suggest you upgrade (for free) the 4.8 to 5 version.

[Zyndstoff (aka Steven Gail)]

Anti-Virus software is one thing - but it can not protect 100%. No AV provides that. In fact, Avast is amongst the best concerning detection.
However, malware such as trojans, worms etc. have many ways to infiltrate. Opening unknown Emails, executing attachments...)
A good protection:
Avast5 (free)
Comodo firewall (free, be sure just to install the firewall)
ad-aware (free)
+
"Brain.exe" (no offense intended, but many people just think that with AV programs they're 100% safe - which is wrong)

Another good idea is to create a restricted user account for everyday purpose.

As to malware removal: this forum has lots of savvy guys that will take you step by step through the process if needed, with essexboy being the "man for the tough stuff".

Wishing you a virus free future
Greets
Zyndstoff

[bexar656]

I just downloaded avast 5. I had 4.8 Pro and it asked if I had free or pro. I clicked on Pro and it went ahead and installed Pro. It's asking for $27.00. I guess that's ok as I'm sure Pro has more features then free.

[DavidR]

If you had avast 4.8 pro and still have some time left on the 4.8 pro license then you can convert the license to work with 5.0 pro.

- avast! 5 Pro license convert from 4.8 Pro license. Try http://www.avast.com/resend-license.php now, fill in the form giving your email and 4.8 Pro License key and they will send the new license file to you (presumably it will check you have a legit 4.8 Pro license first).

How to register avast 5 pro on page 7 - 8
http://www.avast.com/documentation/quick-start-guide-pro-en-ww.pdf also see http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=459.

[Lisandro]

It's asking for $27.00.

No... do not pay... your 4.8 license period should be valid. Follow David's instructions before.