avast! 4.8 asks for password on right click to tray icon

[solidee]

I have a big problem with my avast 4.8 pro.

When i try to access to the menu, the program ask me a password. I lost this one and now i don't know how i can reset it.

Can someone tell me what i have to do to reset the old password and introduce the new one?

Thanks



chocholo: modified title

[Zyndstoff (aka Steven Gail)]

Well, the use of a password is that it can not be resetted...
So I'd say you have to uninstall and reinstall the software.

[solidee]

I was afraid this.

How can i remove the program?. do i have to do from panel of control (add and remove files)?

Thanks

[Zyndstoff (aka Steven Gail)]

Yes, that's the way to do it.

[Lisandro]

I suggest an installation from the scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.