Somebody help!! (please!)

[deezgnutz]

Im not sure what to do I have tried to do different things I have seen on here and other places and nothing seems to work... hopefully someone can help me.  My avast found a virus about a week ago ( JS:Prontexi-N[Trj] .. It says it was successfully moved to chest but i am still having problems.  If i go to maintenance and then the virus chest.. I dont see the JS:Prontexi there but there is another one that I dont really remember seeing it be detected.  This file says kav3[1].htm  and the file is temporary internet file\content.IE5\Z4PBVYPA.. I am unable to update ad-aware or malware ( i dont think any of them are able to update).. I have tried uninstalling and reinstalling malware and it didnt work..  And when i search for something especially on google when i click a link it will redirect me to a completely different website... I can click back and it will go back to google in the browser then usually redirect to the site i actually clicked on.. Sooooo i dont know what what to do.. any ideas..?!

[deezgnutz]

Oh also Avast no longer detects any virus when I run a virus scan

[DavidR]

The malware name by all accounts isn't displayed in the chest when the file is sent there, right click on the file you mentioned, kav3[1].htm and select scan, that I'm sure will be the file detected as JS:Prontexi-N[Trj].

The JS:Prontexi-N[Trj] is most likely to have been in you browser cache files as this is the JS (javascript) bit probably inside the .htm file.

I doubt this has anything to do with your problem updating adaware. Personally I wouldn't wast hard disk space on adaware, much less update it. So I believe there is something else on your system either hidden or undetected.

What program do you mean when you say "I have tried uninstalling and reinstalling malware and it didnt work." MalwareBytes AntiMalware perhaps ?

When you moved the file to the chest, I wouldn't have expected avast to detect it any more.

[deezgnutz]

It was Malwarebytes..  I dont really care about not being able to update Ad-aware.. I just want whatever is happening to be fixed.. Malwarebytes is unable to be updated as well..  The part where it redirects me to other webpages is the part that is annoying and im trying to find a solution for.  You are right about the JS:Prontexi that is the kav3 file when I scan it as you said above

[DavidR]

What errors are you getting when trying to update MBAM ?
You could try downloading the latest version of MBAM from a different location, which you could try installing from safe mode. http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe][url]http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe[/url]

Are you able to update avast ?
As it could be that whatever it is could be blocking security sites. HOSTS file redirect a common malware tactic to block AV sites making it difficult to remove malware - 127.0.0.1 check your HOSTS file using notepad or a text editor of your choice, C:\WINDOWS\system32\drivers\etc\hosts or do a search for HOSTS to find it if not there.
 
Once open you are looking for entries with security based sites on the line, post the contents of the hosts file. http://en.wikipedia.org/wiki/Hosts_file

[Pondus]

Explanation of common Malwarebytes’ Anti-Malware error codes
http://forums.malwarebytes.org/index.php?s=&showtopic=10138&view=findpost&p=162096

[essexboy]

Hi there I have two programmes for you to download and run :

FIRST

Download TDSSKiller and save it to your Desktop.

• Extract the file and run it.
• Once completed it will create a log in your C:\ drive
  
• Please post the contents of that log

THEN

To ensure that I get all the information this log will need to be attached (instructions at the end) if it is to large to attach then upload to Mediafire and post the sharing link.

Download OTS  to your Desktop

• Close ALL OTHER PROGRAMS.
  
• Double-click on OTS.exe to start the program.
  
• Check the box that says Scan All Users
  
• Under Additional Scans check the following:
• Reg - Shell Spawning
• File - Lop Check
• File - Purity Scan
• Evnt - EvtViewer (last 10)

• Under the Custom Scan box paste this in

netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
eventlog.dll
scecli.dll
netlogon.dll
cngaudit.dll
sceclt.dll
ntelogon.dll
logevent.dll
iaStor.sys
nvstor.sys
atapi.sys
IdeChnDr.sys
viasraid.sys
AGP440.sys
vaxscsi.sys
nvatabus.sys
viamraid.sys
nvata.sys
nvgts.sys
iastorv.sys
ViPrt.sys
eNetHook.dll
ahcix86.sys
KR10N.sys
nvstor32.sys
ahcix86s.sys
nvrd32.sys
symmpi.sys
adp3132.sys
mv61xx.sys
/md5stop
%systemroot%\*. /mp /s
CREATERESTOREPOINT
%systemroot%\system32\*.dll /lockedfiles
%systemroot%\Tasks\*.job /lockedfiles
%systemroot%\system32\drivers\*.sys /lockedfiles
%systemroot%\System32\config\*.sav

• Now click the Run Scan button on the toolbar.
  
• Let it run unhindered until it finishes.
• When the scan is complete Notepad will open with the report file loaded in it.
  
• Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.
  

Please attach the log in your next post.

To attach a file, do the following:

• Click Add Reply
  
• Under the reply panel is  Additional Options click this
• Browse for the attachment file you want to upload