Avast 5.0 won't start

[SkloK]

Recently installed avast 5, after about a week of it running I boot up to find that the avast icon in the taskbar with the little x on it (warning icon). I open Avast, I click Fix now, and it asks to run the 'VisthAux.exe /runservice 2' application. I click Continue (from UAC) and nothing happens.

OS: Vista Home, 32-bit

Misc Info:
-When I go to things such as 'Maintenance' in the avast program, all the information shows as 'Unknown.' This is for things such as Current Version..etc
-I have already tried to re-install.

Any help is greatly appreciated.

[Lisandro]

Any other security program installed? In the past?
Did you try an installation from the scratch or a repair/upgrade from 4.8?

[SkloK]

No other security ones, perhaps a trial norton, but I did a clean uninstallation of that for sure (their tool + revo).
My re installation process was:
-remove current (5.0)
-boot
-install new (5.0)
-boot

[jjava]

did u install any other security software since installing avast 5 (the first time around)?

[Wandler]

Hi Everybody!

Me too, I could not start Avast free, and so I seek help in this forum!

I downloaded the program from the webpage and installed it on my pc with a completly new installed Win 2k version (SP4). I got an error message: The dll File MSVCR90 could not be found in the paths C:\WINNT\system32\Wbem; C:\WINNT\system32; C:\WINNT\system; C:\WINNT, C:\programs\Alwil Software\Avast5; C:\programs\Intel\DMIX. After deleting Avast, restarting and reinstalling, the message came again - should I try to download again, or is Win 2k simply too old (I like it on this old pc (P III 500MB Memory) - I had only a few problems through years ...)

Thanks in advance and greetings from Austria - no Kangoroos, but mountains 

[olddog]

I downloaded the program from the webpage and installed it on my pc with a completly new installed Win 2k version (SP4). I got an error message: The dll File MSVCR90 could not be found in the paths C:\WINNT\system32\Wbem; C:\WINNT\system32; C:\WINNT\system; C:\WINNT, C:\programs\Alwil Software\Avast5; C:\programs\Intel\DMIX.

Wandler,

Please read http://forum.avast.com/index.php?topic=53953.0
also
http://forum.avast.com/index.php?topic=55660.msg470290#msg470290
and
http://forum.avast.com/index.php?topic=55660.msg471478#msg471478

The last of these offers an explanation of why MSVCR90.dll is missing.

[Wandler]

Thanks Olddog for your promt reply!

I only checked your last link, and after a while (reading the whole topic 3 times ... my english is not that particular) I understood (as usual at MS the left hand knowes not, what the right hand is doing (a german proverb)) and did what there was to do: I downloaded win rollup1 for sp4 and reinstalled avast and - oh wonder - it works!!!

Actually I could have done the search for MSVCR90 before sending my Help-cry, so thanks for your patient help.

Early spring greetings from Austria

Wandler

[karinaly]

I have same problem. os vista business sp2 avast 5 free version works ok, but just bought internet security 5, installed it and windows doesn't start. repaired then avast doesn't work. tried to reinstall, repair, and etc. nothing works
any ideas how to fix it?

[SkloK]

I have installed MalwareBytes, buts its not set to run on startup and SUperAntiSpyware. That's all.

[SkloK]

I'm not sure if bumping is allowed, if not my apologies.

[munasef1]

I have same problem. my avast doesn't start and it just show up this message after i try start it
[IMG=http://img63.imageshack.us/img63/5859/avasterror.jpg][/IMG]
I have Operating system: windows vista 64
                    Processor: Intel(R) Pentium(R) Dual  CPU  E2200  @ 2.20GHz (2 CPUs), ~550MHz
                       Memory: 6142MB RAM

[SkloK]

Can anyone help or not?

[Lisandro]

munasef1, I can't read the message...