please Andy can you provide proof of yr claims, yr credentials, the name of the company, and whatever else you think sufficient - such as what you would send out to a prospective client, who honestly doesn't know who you are from a bar of soap. I'm sure some of yr clients will visit the forum if they run Avast softwares and they can back you up. That's fair enough, isn't it.
To what end would I want to do that? In the same vein as your disclaimer in an earlier post, I post here as an individual with my own opinions and experiences, not as a representative of the company I work for. I don't know you from a bar of soap either, so does that mean I should take everything you say with a grain of salt and dismiss your opinions until I examine your resume` as well? You can either believe what I've said or not - I feel no burning desire to prove my qualifications to yourself or anyone else in public forums I participate in.
I was going to offer exchanging personal information if you wanted to provide me with the same courtesy, however when I tried to send you private mail, noted the forum does not allow members to exchange personal messages. Then from your sig, I noted that you run Avast Free as your resident AV which suggests you're a home user posting from a computer in a non commercial environment.
Ergo, I know as much about you as you know about me. Exactly what is it I've said or made representations about that you consider you require "proof" of to be considered valid opinions of my own about Avast's level of after sales support? I have already qualified why I have said what I have about the level of support ALWIL provide in providing the name of the support tech who responded to my own support request in my other thread. As I finally got the answer I needed from "igor" who as I understand it, is directly affiliated with Avast, I would assume he has the necessary access to easily verify claims I made in my other post.
I am also an Avast affiliate through Share-It so if you have inside connections with Avast employees, you can ask them to confirm how many copies of Avast Pro and Servers in Australia are protected by Avast Server editions as a direct result of my efforts if you have a burning desire for me to "prove myself". Proving my qualifications to you directly or in a public forum? Again, to what end? Heh.. I think not.
You need to understand -
I've been through this kind of thing in New Zealand thanks! Fake AV make the same kind of claims.
avast is well known in NZ but always could get more exposure. Loads of Aussies on the forum.
You've been through "what" kind of thing in NZ exactly?
MY comments are about the level and quality of after sales support Avast provide to their paying customers. Your argument as I understand it, appears to be that Avast support is fine and dandy and needs no improvement. Or have I misunderstood your position on the matter. Because I beg to differ that stance and despite the colourful means of voicing his dis-satisfaction aside, so did the OP of this thread. I have already applauded the moderators for their decision to allow his vent to remain on the board, but that doesn't change anything about his (or my own) opinions about the quality of Avast's after sales support.
veryone downunder wants to be the sole distributor of avast products- its been like that for years.
They do? Well that's news to me
http://avast.com.au links to an Australian domain that I tend to never use to purchase or research anything anyway. Why? Because as soon as you go to download or purchase anything, you get re-routed over to avast.com anyway, so that's where I prefer to go from the word go.
At least we agree about the product. I just installed the Security Suite over avast! Free and the upgrade went effortlessly - the program requesting that I uninstall the previous version on the fly (albeit with Restart) and then installing and running without the hint of a problem.
Indeed.. I did the exact same thing with my copy of Avast Pro on my laptop - installed straight over the top of it with the security suite and ran it until it's trial period ran out. Upgraded without a single hiccup and performed well enough. At the end of the trial period however, I uninstalled the suite and went back to Avast Pro as for me, I saw no compelling reason to upgrade to the suite.
I've never been a fan of Suite solutions anyway.. I prefer to choose my own Antivirus, Spam filters, firewalls and other security related software. SpyBot Search and Destroy as an example is already one of the best of it's kind out there with Lavasoft's Adaware coming a close second - imho of course.
As for the suite firewall, being behind a hardware and NAT firewall already, I see no need to use anything other than XP's or Windows 7's built in firewall. I consider myself to have enough nouse so as not to worry too much about a software firewall providing me with outbound protection, but for those that do enjoy a higher level of protection, do you know if Avast's Suite firewall passes all of Steve Gibson's firewall related tests? In particular the leak tests? I neglected to check it out when I was running the suite so if you have time, give it a try with your installed copy of the suite at
http://www.grc.com and let me know the results.. would be interested to know.
Cheers...
