avast! support forums > avast! Free/Pro/Suite

STILL NO LICENSE KEY FOR MY PURCHASE

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DavidR:
Try -  Pro license enquiries Digital River (Element5) https://secure.element5.com/esales/impressum.html?.

tediboy:
Ive tried everything, on my credit card account it says pending transaction £49.96 (rounded) but its still been deducted from my card, ive been at this for 3 days now and im ready tae go sick, no help from support centre whatsoever, SHOCKING TO SAY THE LEAST, even tried the phone number in the contacts part but what do you know all i get is data noise, what the fcuk are these people up to???????????

zfactor:
its in the email from element 5 usuallly about halfway down there will be a link actually in the email. you must click the link to download the lic file. it does not come as a attachment normally for me. the link they give you remains for 7 days. i have bought many lic's now and never had a issue with one yet.

tediboy:
CUSTOMER SERVICE Answers to the most frequently asked questions / Contact:

http://ccc.element5.com/ccc/?languageid=1&pid=322770065

Your order data:

https://ccc.element5.com/ccc/my_account.html?languageid=1&pid=322770065

Viewing PDF documents:You can download Adobe Reader free of charge from the following location:

http://www.adobe.com/products/acrobat/readermain.html

General terms and conditions of business:

http://esd.element5.com/termsconditions.html?p=322770065e43f23340464a9 Best regards,Your element 5 team

These are all the links in the e mail from element 5

andrewlen:

--- Quote from: tediboy on March 18, 2010, 02:13:38 AM ---CUSTOMER SERVICE Answers to the most frequently asked questions / Contact:

http://ccc.element5.com/ccc/?languageid=1&pid=322770065

Your order data:

https://ccc.element5.com/ccc/my_account.html?languageid=1&pid=322770065

Viewing PDF documents:You can download Adobe Reader free of charge from the following location:

http://www.adobe.com/products/acrobat/readermain.html

General terms and conditions of business:

http://esd.element5.com/termsconditions.html?p=322770065e43f23340464a9 Best regards,Your element 5 team

These are all the links in the e mail from element 5

--- End quote ---

That looks like it's from the "Payment information (element 5 order no. xxxxxxxxx)" email.

Is that the only email you received after your purchase?

If so, something has definately gone wrong.. because you should have received another email containing the License information.

If that's where you're at then I suggest you get onto "sales@avast.com" and ask for your license information. I can understand your frustration.. sucks when you have a problem after doing the right thing. Alwil should put issues like this towards the top of their priority list.

Good luck..

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