Author Topic: Mail Scan running but no emails scanned  (Read 8387 times)

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steveG

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Mail Scan running but no emails scanned
« on: March 17, 2010, 01:44:42 PM »
Hi,

I installed the free Avast v5.0.462 on Monday 15th March. Installed fine. Quick scan found 3 viruses - now in chest. Still all fine as far as I could tell.

Stopped access to websites I knew were hacked - so pleased that it worked.

I use Windows XP pro SP3 and Outlook 2000.

PC has been working fine.

I noticed today that although mail shield is running nothing gets scanned. There were a few emails scanned on the Monday, but nothing since.  

I checked in Outlook add-in manager and Avast is there and ticked. None of my email accounts use SSL.

I tried to enable scanning of archived emails but that made Outlook crash.

I tried inserting a note to clean emails but it didn't work.

Hope somebody can help - Avast seems quite good otherwise. I used CSAV before which uninstalled with no problems first, followed by a reboot to clean it out before installing Avast.


Cheers
« Last Edit: March 18, 2010, 01:33:02 PM by steveG »

Offline Eddy

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Re: Mail Scan running but no emails scanned
« Reply #1 on: March 17, 2010, 02:01:24 PM »
The "problem" is with SSL. Since that is encrypting the mails, no av/mailscanner can scan them.
So there is nothing wrong and avast is working as it should.

steveG

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Re: Mail Scan running but no emails scanned
« Reply #2 on: March 17, 2010, 02:02:54 PM »
But I don't use SSL  ...

Offline Eddy

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Re: Mail Scan running but no emails scanned
« Reply #3 on: March 17, 2010, 02:06:54 PM »
Sorry, my mistake. I read wrong. Thought you said that you where using SSL.
Try this.
- Disable the mail scanner entirely
- Reboot
- Enable the mail scanner
- Reboot
Let's see if that is changing things.

steveG

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Re: Mail Scan running but no emails scanned
« Reply #4 on: March 17, 2010, 02:26:59 PM »
Thanks,

Will try that as soon as poss and report back.

:)

Offline Eddy

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Re: Mail Scan running but no emails scanned
« Reply #5 on: March 17, 2010, 02:32:10 PM »
Ok, good luck. Let us know if it solved the problem or not.

steveG

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Re: Mail Scan running but no emails scanned
« Reply #6 on: March 17, 2010, 06:14:33 PM »
OK - did that

Had to go out so switched off pc - on return I switched back on and checked for emails with mail shield running and not yet turned off and on.

I collected a few emails and then did the off and on thing rebooting each time.

All seems the same but I noticed that mail shield had checked one email when I fist switched on - out of about 5

So I checked the traffic stats and it seems that mail shield seems to pick and choose. A few seem to get scanned, most don't seem to. I first installed on Monday and it registers 6 on that day out of many more. None on Tuesday and I downloaded a lot - and about 6 today.

I have a few email accounts which Outlook collects from.

I have tried to match the scanned email numbers with each mail account but can see no connection.

Any ideas? 

Fingers crossed


steveG

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Re: Mail Scan running but no emails scanned
« Reply #7 on: March 18, 2010, 09:34:57 AM »
Bump

Anybody? Please :)

Offline Asyn

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Re: Mail Scan running but no emails scanned
« Reply #8 on: March 18, 2010, 09:57:50 AM »
well, i don't use outlook, but maybe this helps...

in the avast mailscanner options i had to put in my servers manually, because the autodedection (by default) didn't work properly.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

steveG

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Re: Mail Scan running but no emails scanned
« Reply #9 on: March 18, 2010, 10:29:28 AM »
Thanks for that Asyn. I tried adding one of the email accounts into the expert settings - tried both the account name and the server name using port 110 but it hasn't worked I'm afraid.

Not sure I got the entries right but it's not looking promising.

Does avast list the email accounts it has detected anywhere?

Would welcome any other suggestions :)

Offline Asyn

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Re: Mail Scan running but no emails scanned
« Reply #10 on: March 18, 2010, 10:44:09 AM »
yes, it does. but i'm using the german version, so maybe i can't really tell the menu items in english, but i try....

gui
realtime protection
mail protection?
advanced options?
ssl-accounts

please someone translate if this is wrong...
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

steveG

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Re: Mail Scan running but no emails scanned
« Reply #11 on: March 18, 2010, 12:54:14 PM »
Perfectly clear Asyn :)

Well, I entered both the email account name and the server name - set boh to pop3 and port 110 with no encryption - rebooted ut still no emails are being scanned. I get the plugin screen when Outlook starts but it just doesn't work.

I suppose I really was asking if Avast had a log of the none ssl accounts it autodetects.

Can anyone help with this?

Does anyone else have the same problem?


Offline Asyn

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Re: Mail Scan running but no emails scanned
« Reply #12 on: March 18, 2010, 12:59:30 PM »
well, sorry bout that - maybe someone using outlook can help...!
was just a try, since nobody answered...
good luck
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

steveG

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Re: Mail Scan running but no emails scanned
« Reply #13 on: March 18, 2010, 01:34:25 PM »
Anybody else help?

Do Avast staff monitor these forums and help with problems?

Offline Asyn

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Re: Mail Scan running but no emails scanned
« Reply #14 on: March 18, 2010, 01:49:56 PM »
i think they do, but they don't always answer.
as far as i experienced it's more of a user helps user forum...
but on some rare occasions the avast-staff gets active.
maybe you can try their support on the hp if you are a registered user?
asyn
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0