Author Topic: Outlook message is all question marks  (Read 15101 times)

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Offline jl747

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Re: Outlook message is all question marks
« Reply #15 on: March 25, 2010, 10:27:20 PM »
I am just going to wait until they come back with answer.
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Offline jl747

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Re: Outlook message is all question marks
« Reply #16 on: April 02, 2010, 01:41:49 PM »
Just received the following message from Avast support.

Hi,

No option will will be only for clean. To infected messages is message about infection paste always.

Best regards,

ALWIL Software a.s. support team


No idea what they are talking about.
Still does not answer why the question marks and if it will be fixed.
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Offline Vock

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Re: Outlook message is all question marks
« Reply #17 on: April 11, 2010, 03:19:04 PM »
Just tested the new (test-) version 5.0.499 with regards to the "question marks" instead of a message in outlook - issue is not solved, despite the received statement from the Alwil Support Team...
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Offline jl747

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Re: Outlook message is all question marks
« Reply #18 on: April 11, 2010, 10:28:10 PM »
Just an update.
I just installed 5.0.499 and this problem is still there.
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Offline Vock

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Re: Outlook message is all question marks
« Reply #19 on: April 14, 2010, 08:57:12 PM »
... and there is now even version 5.0.507 (not a pre-release but official release) and the problem remains...
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Offline DavidR

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Re: Outlook message is all question marks
« Reply #20 on: April 14, 2010, 09:19:26 PM »
Are you inserting a clean note into your emails ?

The reason I ask this is I'm sure I have seen something relating to this, but I don't know if it is exactly this. However, if you are inserting clean notes into your emails, try unchecking that option and see if it makes a difference.
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Offline Vock

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Re: Outlook message is all question marks
« Reply #21 on: April 14, 2010, 09:54:19 PM »
@David
I am not sure what you mean by a "clean note" (not an infected one? yes - it can be any "clean" note in this sense), but what happens (since version 5.0462 - it did work before) is: Whenever you tick the boxes to insert a note directly into the email that the mail is "clean" (or infected), it ends up with the row of (mostly) question marks and a few other signs.

This thread is ongoing since version 5.0.462. A ticket was raised and confirmed, but no change of the issue over version 5.0.499, 5.0.504 or now 5.0.507.

It's not a big issue, as you do not necessarily needs these notes included in the emails, so you can tick the boxes off (anyhow the standard settings).

The issue only happens with Outlook - e.g. Thunderbird works fine.
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Offline DavidR

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Re: Outlook message is all question marks
« Reply #22 on: April 14, 2010, 11:20:35 PM »
In the mail shield, expert settings, Program Behaviour, General and it allows you to insert a note into clean messages (that is what I meant by insert a clean note), e.g. this message has been scanned by avast and is clean, etc.

So they are not inserted by default, So my comment is based on if you had changed the default settings and as a result caused this affect "question marks and a few other signs."

Yes, it is a bug if in enabling that option is causes a problem and hopefully they will get it sorted in the MS Outlook plug-in as this problem isn't in the standard Mail Shield when used on other email clients.
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Offline jl747

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Re: Outlook message is all question marks
« Reply #23 on: April 15, 2010, 02:51:25 AM »
I have an open ticket with support.
I just posted the following at the support site.

Just updated to 5.0.507 and still the same.
Did a complete removal and reinstall with reboots in between.
Yes I have it checked to insert messages.
This is what is show up.

???????‡????????????????????????????????????????????????‰????????????????????????????????????????
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Offline DavidR

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Re: Outlook message is all question marks
« Reply #24 on: April 15, 2010, 03:39:41 AM »
Then as a work around until it does get resolved, try unchecking the insert messages and see if that works (personally I see little use in this, certainly for inbound emails).
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Offline jl747

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Re: Outlook message is all question marks
« Reply #25 on: April 15, 2010, 03:42:03 AM »
Already removed check marks.
Will wait for a solution.
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Offline DavidR

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Re: Outlook message is all question marks
« Reply #26 on: April 15, 2010, 03:45:24 AM »
Just to confirm, with the check marks for the insert messages you don't get the question marks and other characters ?
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Offline jl747

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Re: Outlook message is all question marks
« Reply #27 on: April 15, 2010, 03:47:05 AM »
Correct.
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Offline DavidR

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Re: Outlook message is all question marks
« Reply #28 on: April 15, 2010, 03:59:33 AM »
OK thanks, at least on the default settings this doesn't happen. I only ever used to insert a note in clean outbound messages to spread the word about avast.

Inbound messages are scanned and if you get one that is infected you will know about it, rather than rely on the insertion into clean emails.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
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Offline jl747

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Re: Outlook message is all question marks
« Reply #29 on: April 15, 2010, 04:02:27 AM »
I know.
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