Author Topic: Outlook message is all question marks  (Read 15108 times)

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Offline Autobot

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Re: Outlook message is all question marks
« Reply #30 on: April 15, 2010, 05:39:31 PM »
just updated mine today 5.0.507 rechecked the insert clean message to out going mail did a test and....
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Offline jl747

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Re: Outlook message is all question marks
« Reply #31 on: April 15, 2010, 05:48:15 PM »
Just got this reply from Tech Support

Hi,

Thank you for your information,
we will investigate and potentially issue should be fix in another release.

Best regards,

ALWIL Software a.s. support team

We shall see what happens next.

Windows 10 Pro - Avast 18.4.2338 - Vivaldi 1.15.1147.xx
Zone Alarm Free Firewall

Offline jl747

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Re: Outlook message is all question marks
« Reply #32 on: April 30, 2010, 08:28:34 PM »
Just went back and forth with support.

This what they said and had me try

Hi,

could you try this workaround, please:

C:\Documents and Settings\All Users\Application Data\Alwil Software\Avast5

avast5.ini

create anywhere section [MailScanner]

and under this section

(add) key "UseAlternateRtfSyncing=1"

I tried what was suggested to no avail.
I am still getting the question marks.

I informed them and this was the reply.

Hi,

Unfortunately we have no more solution for you then turn off the clean-messages.

Best regards,

ALWIL Software a.s. support team



Windows 10 Pro - Avast 18.4.2338 - Vivaldi 1.15.1147.xx
Zone Alarm Free Firewall

Offline YoKenny

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Re: Outlook message is all question marks
« Reply #33 on: April 30, 2010, 10:35:40 PM »
@ jl747

Go to PROFILE then Modify Profile then Forum Profile Information then Please select your country: then Signature: and put information about your system just like my signature about your system just like my signature so that the helpers can offer pertinent advice.

If it is good for DavidR an avast! √úberevangelist then it is good information to have in your signature.
E5200 2.5GHZ, 4GB RAM, 320GB HD, Windows 7 Home Premium 64bit, avast! V9.0 Free, IE10
P4 2.8GHZ, 1.5GB RAM, 40GB HD, XP Pro SP3 32bit, avast! V9.0 Free, Google Chrome
with hpHosts, MVPS HOSTS files, SpeedFan, WinPatrol PLUS

Offline jl747

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Re: Outlook message is all question marks
« Reply #34 on: May 03, 2010, 10:26:42 PM »
FYI
Upgraded to 5.0.533 still no fix to this problem.
Did a clean install used the Avast removal tool and did a reboot.

Rec'd this from Tech Support 5/5/2010

Hi, thank you for your information.
there is probably compatibility problem with Outlook XP (2002) this outlook is too old and we have no chance to fix it for it. Newest versions of outlook have no this issue.

Best regards,

ALWIL Software a.s. support team
« Last Edit: May 05, 2010, 06:26:22 PM by jl747 »
Windows 10 Pro - Avast 18.4.2338 - Vivaldi 1.15.1147.xx
Zone Alarm Free Firewall