Author Topic: Grrrrr!!! Avast Free WILL NOT Update! Frustrating.....  (Read 20293 times)

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Offline turitopa

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Re: Grrrrr!!! Avast Free WILL NOT Update! Frustrating.....
« Reply #30 on: June 16, 2010, 02:18:43 AM »
g'day guru's...

I am getting a very similar problem to Robertl4.

Yep. It just updated and all looks well now.

So are you saying that if i download the offline VPS definition files that it should fix my issue??
I actually DL'd yesterdays file and I still cannot do automattic updates...

I am using a proxy; all PC's except 1 can update automatically.
already configured proxy setting.  Offline VPS definitions have been installed and definitions are up to date.
However every time I run an update from within avast i get a "could not connect to server" response.
i also re-downloaded the latest avast build from cnet and have used the avast removal utility

I think this one PC is most likely compromised, any suggestions before i rebuild?

thanks
turitopa
« Last Edit: June 16, 2010, 02:20:31 AM by turitopa »

Offline Lisandro

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Re: Grrrrr!!! Avast Free WILL NOT Update! Frustrating.....
« Reply #31 on: June 16, 2010, 02:53:41 AM »
already configured proxy setting.
For what? No proxy at all or automatic?
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Offline Jack 1000

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Re: Grrrrr!!! Avast Free WILL NOT Update! Frustrating.....
« Reply #32 on: June 16, 2010, 04:55:47 AM »
First download and install the latest 5.0.545 and see if that will fix it...
http://filehippo.com/download_avast_antivirus/


These are the update settings that works for me.....

top right corner > settings > updates

ENGINE AND VIRUS DEFINITIONS
(ON) automatic updates

PROGRAM
(ON) automatic updates

UPDATE PARAMETERS
(OFF) i only connect to the internett using a dial up modem
(OFF) my computer is permanently connected to the internet

PROXY SETTINGS
(ON) auto detect (use internet explorer settings)



On some computers this have have worked

UPDATE PARAMETERS
(OFF) i only connect to the internett using a dial up modem
(ON) my computer is permanently connected to the internet

PROXY SETTINGS
(OFF) auto detect (use internet explorer settings)

First,

I would uninstall your current version and get the latest version from Avast's website, www.avast.com  I have Engine and Virus Definition updates set to Automatic, and Program updates set to "Ask When Update is Available."  Turn Off "Only connect through a dial up modem" and have On "My computer is always connected to the Internet."

I have Proxy settings turned off and just have "No Proxy" selected instead of "auto detect." Seems to work better.

After you uninstall and get the newest version make sure you go to Maintenance and click on that tab to register it.  Fill out the form and submit it.  You should now be updated within about a minute or so.  Note that if you ever need to reinstall the program you will need to get a new license key.

If the above doesn't work, the next step is to go to Control Panel, "Add/Remove Programs" than click on Avast! When you click on Remove, don't click on the Uninstall prompt but click on "Repair."  The repair utility should fix any problems with the program.

Jack
« Last Edit: June 16, 2010, 04:59:34 AM by Jack 1000 »
Avast 2014 -Windows XP (SP-3) and Malware Bytes Anti-Malware (Free Version)
1GB RAM

Offline Aragot

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Re: Grrrrr!!! Avast Free WILL NOT Update! Frustrating.....
« Reply #33 on: June 16, 2010, 05:26:35 PM »
Hello,

I have the same problem :(. It doesn't want to update, I tried all settings but still doesn't work. Even the register window doesn't want to open/connect, it's like I would not be connected to the internet. So I can't update it nor register...

I installed it on laptop - wireless connection. There is integrated (I think) IBM firewall installed on it - ISS Proventia Desktop. Could that cause problems? I tried to turn it off but same problem.

Offline Lisandro

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Re: Grrrrr!!! Avast Free WILL NOT Update! Frustrating.....
« Reply #34 on: June 16, 2010, 07:17:28 PM »
Aragot, can you manually update? Which is the error message?
Please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast5\Setup\setup.log
(or the shorter C:\Users\All Users\Alwil Software\Avast5\log\Setup.log).
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Offline Aragot

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Re: Grrrrr!!! Avast Free WILL NOT Update! Frustrating.....
« Reply #35 on: June 16, 2010, 09:08:50 PM »
I get no error message  :-\, it's like it's going to update but it can't connect. I was able to update it manually but I would prefer it updates auto. and so I'll be able to reg. too :P.

LOG File:
17:37:17 nrm/int  SYNCER: Type: use IE settings
17:37:17 nrm/int  SYNCER: Auth: another authentication, use WinInet
17:37:17 dbg/int  while trying to get file 'servers.def.vpx', error 0x20000004 has occured, try 9
17:37:40 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:38:06 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:38:32 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:38:58 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:39:24 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:39:29 nrm/gen  InvalidateCurrent: invalidated server 'Download974 AVAST5 Server' from 'main'
17:39:29 nrm/gen  SelectCurrent: selected server 'Download691 AVAST5 Server' from 'main'
17:39:29 nrm/int  SYNCER: Type: use IE settings
17:39:29 nrm/int  SYNCER: Auth: another authentication, use WinInet
17:39:29 dbg/int  while trying to get file 'servers.def.vpx', error 0x20000004 has occured, try 10
17:39:31 min/int  tried 10 servers to get file 'servers.def.vpx', but failed (0x20000004)
17:39:31 min/fil  servers.def.vpx not changed, 1274682319/0
17:39:31 min/pkg  Download servers.def, servers.def.vpx failed with error 0x20000004.
17:39:52 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:40:18 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:40:44 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:41:10 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:41:36 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:41:41 nrm/gen  InvalidateCurrent: invalidated server 'Download691 AVAST5 Server' from 'main'
17:41:41 nrm/gen  SelectCurrent: selected server 'Download622 AVAST5 Server' from 'main'
17:41:41 nrm/int  SYNCER: Type: use IE settings
17:41:41 nrm/int  SYNCER: Auth: another authentication, use WinInet
17:41:41 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 1
17:42:02 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:42:28 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:42:54 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:43:20 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:43:46 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:43:51 nrm/gen  InvalidateCurrent: invalidated server 'Download622 AVAST5 Server' from 'main'
17:43:51 nrm/gen  SelectCurrent: selected server 'Download807 AVAST5 Server' from 'main'
17:43:51 nrm/int  SYNCER: Type: use IE settings
17:43:51 nrm/int  SYNCER: Auth: another authentication, use WinInet
17:43:51 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 2
17:44:14 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:44:40 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:45:06 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:45:32 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:45:58 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:46:03 nrm/gen  InvalidateCurrent: invalidated server 'Download807 AVAST5 Server' from 'main'
17:46:03 nrm/gen  SelectCurrent: selected server 'Download747 AVAST5 Server' from 'main'
17:46:03 nrm/int  SYNCER: Type: use IE settings
17:46:03 nrm/int  SYNCER: Auth: another authentication, use WinInet
17:46:03 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 3
17:46:26 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:46:52 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:47:17 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:47:43 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:48:09 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:48:14 nrm/gen  InvalidateCurrent: invalidated server 'Download747 AVAST5 Server' from 'main'
17:48:14 nrm/gen  SelectCurrent: selected server 'Download929 AVAST5 Server' from 'main'
17:48:14 nrm/int  SYNCER: Type: use IE settings
17:48:14 nrm/int  SYNCER: Auth: another authentication, use WinInet
17:48:14 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 4
17:48:37 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:49:04 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:49:30 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:49:56 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:50:21 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:50:26 nrm/gen  InvalidateCurrent: invalidated server 'Download929 AVAST5 Server' from 'main'
17:50:26 nrm/gen  SelectCurrent: selected server 'Download666 AVAST5 Server' from 'main'
17:50:26 nrm/int  SYNCER: Type: use IE settings
17:50:26 nrm/int  SYNCER: Auth: another authentication, use WinInet
17:50:26 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 5
17:50:50 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:51:15 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:51:41 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:52:07 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:52:33 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:52:38 nrm/gen  InvalidateCurrent: invalidated server 'Download666 AVAST5 Server' from 'main'
17:52:38 nrm/gen  SelectCurrent: selected server 'Download821 AVAST5 Server' from 'main'
17:52:38 nrm/int  SYNCER: Type: use IE settings
17:52:38 nrm/int  SYNCER: Auth: another authentication, use WinInet
17:52:38 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 6
17:53:01 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:53:27 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:53:53 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:54:19 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:54:45 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:54:50 nrm/gen  InvalidateCurrent: invalidated server 'Download821 AVAST5 Server' from 'main'
17:54:50 nrm/gen  SelectCurrent: selected server 'Download849 AVAST5 Server' from 'main'
17:54:50 nrm/int  SYNCER: Type: use IE settings
17:54:50 nrm/int  SYNCER: Auth: another authentication, use WinInet
17:54:50 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 7
17:55:13 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:55:39 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:56:05 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:56:31 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:56:57 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:57:02 nrm/gen  InvalidateCurrent: invalidated server 'Download849 AVAST5 Server' from 'main'
17:57:02 nrm/gen  SelectCurrent: selected server 'Download857 AVAST5 Server' from 'main'
17:57:02 nrm/int  SYNCER: Type: use IE settings
17:57:02 nrm/int  SYNCER: Auth: another authentication, use WinInet
17:57:02 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 8
17:57:25 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:57:51 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:58:17 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
17:58:43 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
18:15:54 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2
18:15:59 nrm/gen  InvalidateCurrent: invalidated server 'Download857 AVAST5 Server' from 'main'
18:15:59 nrm/gen  SelectCurrent: selected server 'Download713 AVAST5 Server' from 'main'
18:15:59 nrm/int  SYNCER: Type: use IE settings
18:15:59 nrm/int  SYNCER: Auth: another authentication, use WinInet
18:15:59 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 9
18:16:01 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD
18:16:01 nrm/gen  InvalidateCurrent: invalidated server 'Download713 AVAST5 Server' from 'main'
18:16:01 nrm/gen  SelectCurrent: selected server 'Download864 AVAST5 Server' from 'main'
18:16:01 nrm/int  SYNCER: Type: use IE settings
18:16:01 nrm/int  SYNCER: Auth: another authentication, use WinInet
18:16:01 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 10
18:16:03 min/int  tried 10 servers to get file 'servers.def', but failed (0x20000004)
18:16:03 min/fil  servers.def not changed, 1274682319/0
18:16:03 min/pkg  Tried to download servers.def but failed with error 0x20000004.
18:16:03 min/pkg  LoadAllDefs failed 0x20000004
18:16:08 min/gen  Err:Cannot connect to 67.228.112.202 (67.228.112.202:80).
18:16:13 nrm/pkg  Transferred: files 1, bytes 0, time 3473577 ms
18:16:13 nrm/pkg  Retries: total 20, files 2, servers 21
18:16:13 min/gen  szKey: 99999999-9999-9999-9999-999999999999
18:16:33 vrb/int  Sending stats 'http://download864.avast.com/cgi-bin/iavs4stats.cgi': 20000004 0
18:16:33 vrb/fil  NeedReboot=false
18:16:35 min/gen  Return code: 0x20000004 [Cannot connect to download864.avast.com (174.36.159.211:80).]
18:16:35 min/gen  Stopped: 16.06.2010, 18:16:35

Offline Lisandro

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Re: Grrrrr!!! Avast Free WILL NOT Update! Frustrating.....
« Reply #36 on: June 16, 2010, 11:22:19 PM »
17:57:02 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured...
0x20000004 error is a "proxy down" error, i.e., server unreachable (or, in other words, "cannot connect to the updating server"). Is there any other Firewall installed on the machine besides Windows own firewall? Have you had any previous anti-virus program installed on this computer before installing avast? The last way is check your hosts file to see if there are any entries that could be blocking avast's update servers. A blank "default" configuration of the windows hosts file should basically have only one entry (127.0.0.1 localhost).

18:16:13 min/gen  szKey: 99999999-9999-9999-9999-999999999999
Did you register your avast version?
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Offline Aragot

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Re: Grrrrr!!! Avast Free WILL NOT Update! Frustrating.....
« Reply #37 on: June 17, 2010, 12:00:24 AM »
ISS Proventia Desktop firewall (IBM firewall (integrated)) is installed on laptop. I tried to shut it down but same problem.

I had an AVG anti-virus program installed but I also used removal tool which should remove it?

I have the same problem with registering as I have with updating, when I click on register button in program the "window" for register won't open / connect - it's loading but after few seconds it's stops and doesn't show it. (Can you register online and put the serial key manually?)

Where is this "host" file, so I would be able to see?  :-\
« Last Edit: June 17, 2010, 12:09:43 AM by Aragot »

Offline Asyn

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Re: Grrrrr!!! Avast Free WILL NOT Update! Frustrating.....
« Reply #38 on: June 17, 2010, 09:41:31 AM »
Where is this "host" file, so I would be able to see?  :-\

Use the search function of your system.
Search for 'hosts' - you can look at it with any texteditor.
asyn
Win 8.1 [x64] - Avast PremSec 20.8.2428.B#3 [UI.562] - CC 5.72 - EEK - FF ESR 78.3 [NS/AOS/uBO/PB] - TB 68.12 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline billu

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Re: Grrrrr!!! Avast Free WILL NOT Update! Frustrating.....
« Reply #39 on: June 17, 2010, 10:15:15 AM »
Run a program update the latest is 5.0.545 like Pondus said. ;)
;) :-[ :o :o >:(

Offline Asyn

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Re: Grrrrr!!! Avast Free WILL NOT Update! Frustrating.....
« Reply #40 on: June 17, 2010, 10:18:27 AM »
Run a program update the latest is 5.0.545 like Pondus said. ;)
;) :-[ :o :o >:(

What do you want to tell us..???
asyn
Win 8.1 [x64] - Avast PremSec 20.8.2428.B#3 [UI.562] - CC 5.72 - EEK - FF ESR 78.3 [NS/AOS/uBO/PB] - TB 68.12 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Aragot

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Re: Grrrrr!!! Avast Free WILL NOT Update! Frustrating.....
« Reply #41 on: June 17, 2010, 04:02:09 PM »
The program update doesn't work either and anyway it's already version 5.0.545.

Ok this is strange now, if I want to update it manually (if I click update in program) I can't but it seems it does update automatically, I get a message that the database was updated??? Current dat. ver. 100617-0
And I still can't register...

If I try to "search" for hosts files I only get a folder of ISS Proventia Desktop with different IP files (6), but none of them is 127.0.0.1 localhost or windows one.  ???

Offline Aragot

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Re: Grrrrr!!! Avast Free WILL NOT Update! Frustrating.....
« Reply #42 on: June 18, 2010, 11:34:48 AM »
It's updating normally now, but do not know how, I didn't do anything ^^  :)

But register still doesn't work so I filled out that form on official web page and will enter the key manually.



Thank you for your time & help!

Offline turitopa

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Re: Grrrrr!!! Avast Free WILL NOT Update! Frustrating.....
« Reply #43 on: July 07, 2010, 01:12:50 AM »
already configured proxy setting.
For what? No proxy at all or automatic?

Hi tech,
 I had configured my proxy setting (use http proxy, with auth).

Fresh install of latest Avast does not fix.
I am pretty sure a rebuild of windows will fix it, but the user of this PC does not want a fresh install of XP.

Once the Avast proxy agent is broken (from what I have found) there is no solution on this forum:
except when: change to no proxy (Port 80 must be open on perimeter firewall)

Using IE settings fails as my proxy requires auth (avast update will fail stating i need auth).

one possible way is to open Avast update websites via by perimeter firewall.  To do this I would need to grab all IP addresses of Avast server's from server.def and create a new access rule to allow these websites through my firewall from my internal LAN.
which I have not done yet...