avast 5 can not update though proxy

[ggh7390217]

i deleted avast 4.8 pro and installed new version of avast internet security 5.0,use same proxy setup ,but i can not update 5.0 automataic or mannuly.i am sure that the proxy seting up and authentication is correct,i tried many times ,but failed.so i download the   vpsupd.exe file from avast website ,when install this file ,error pop up,said :can't install VPS update,please ,report following errorcodes  Ver:5.0.462 SI:0x00000002 ST:0xFFFFFFFE LE:0x00000000


the following is the error report when updating vps though proxy ,mysystwm is windws 7


21.03.2010 15:42:28 general: Started: 21.03.2010, 15:42:28
21.03.2010 15:42:28 general: Running setup_ais-1ce (462)
21.03.2010 15:42:28 system: Operating system: Windows Vista ver 6.0, build 6000, sp 0.0
21.03.2010 15:42:28 system: Memory: 76% load. Phys:249948/1046648K free, Page:815352/2095224K free, Virt:2028560/2097024K free
21.03.2010 15:42:28 system: Computer WinName: GGH-PC
21.03.2010 15:42:28 system: Windows Net User: ggh-PC\ggh
21.03.2010 15:42:28 general: Cmdline: /uninstwiz 
21.03.2010 15:42:28 general: Old version: 1ce (462)
21.03.2010 15:42:28 registry: Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
21.03.2010 15:42:28 system: Using temp: C:\Users\ggh\AppData\Local\Temp\_asw_aisI.tm~a04556 (33923M free)
21.03.2010 15:42:28 general: SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
21.03.2010 15:42:28 general: DldSrc set to inet
21.03.2010 15:42:28 internet: SYNCER: Agent=Syncer/5.00 (ais-462;p)
21.03.2010 15:42:28 system: Computer DnsName: ggh-PC
21.03.2010 15:42:28 system: Computer Ip Addr: 10.140.73.218
21.03.2010 15:42:28 system: Installed in: C:\Program Files\Alwil Software\Avast5 (33923M free)
21.03.2010 15:42:28 internet: SYNCER: Proxy 10.1.44.111:80
21.03.2010 15:42:28 internet: SYNCER: Type: standard HTTP proxy (rfc2616,2617)
21.03.2010 15:42:28 internet: SYNCER: Auth: no authentication
21.03.2010 15:42:28 package: Part prg_ais-1ce is installed
21.03.2010 15:42:28 package: Part vps_win32-10030900 is installed
21.03.2010 15:42:28 package: Part setup_ais-1ce is installed
21.03.2010 15:42:28 package: Part jrog-5a is installed
21.03.2010 15:42:28 general: LoadState: Edition=3
21.03.2010 15:42:28 general: Old version: 1ce (462)
21.03.2010 15:42:31 file: SetExistingFilesBitmap: 304->117->117
21.03.2010 15:42:31 general: GUID: 5f6b059d-80a6-4004-ad84-76fb0079f39c
21.03.2010 15:42:32 general: Server definition(s) loaded for 'main': 346 (maintenance:0)
21.03.2010 15:42:32 general: SelectCurrent: selected server 'Download655 AVAST5 Server' from 'main'
21.03.2010 15:42:32 internet: SYNCER: Proxy 10.1.44.111:80
21.03.2010 15:42:32 internet: SYNCER: Type: standard HTTP proxy (rfc2616,2617)
21.03.2010 15:42:32 internet: SYNCER: Auth: no authentication
21.03.2010 15:42:32 internet: SYNCER: Proxy l/p: jiangulx/***
21.03.2010 15:42:48 internet: SYNCER: Proxy 10.1.44.111:80
21.03.2010 15:42:48 internet: SYNCER: Type: standard HTTP proxy (rfc2616,2617)
21.03.2010 15:42:48 internet: SYNCER: Auth: no authentication
21.03.2010 15:42:48 internet: SYNCER: Proxy l/p: jiangulx/***
21.03.2010 15:42:49 general: progress thread start
21.03.2010 15:42:49 internet: HttpGetWinsock(http://download655.avast.com/iavs5x/servers.def.vpx)
21.03.2010 15:43:20 general: InvalidateCurrent: invalidated server 'Download655 AVAST5 Server' from 'main'
21.03.2010 15:43:20 general: SelectCurrent: selected server 'Download917 AVAST5 Server' from 'main'
21.03.2010 15:43:20 internet: SYNCER: Proxy 10.1.44.111:80
21.03.2010 15:43:20 internet: SYNCER: Type: standard HTTP proxy (rfc2616,2617)
21.03.2010 15:43:20 internet: SYNCER: Auth: no authentication
21.03.2010 15:43:20 internet: SYNCER: Proxy l/p: jiangulx/***
21.03.2010 15:43:20 internet: while trying to get file 'servers.def.vpx', error 0x20000006 has occured, try 1
21.03.2010 15:43:20 internet: tried 1 servers to get file 'servers.def.vpx', but failed (0x20000006)
21.03.2010 15:43:20 file: servers.def.vpx not changed, 0/0
21.03.2010 15:43:20 package: Download servers.def, servers.def.vpx failed with error 0x20000011.
21.03.2010 15:43:20 internet: HttpGetWinsock(http://download917.avast.com/iavs5x/servers.def)
21.03.2010 15:43:50 general: InvalidateCurrent: invalidated server 'Download917 AVAST5 Server' from 'main'
21.03.2010 15:43:50 general: SelectCurrent: selected server 'Download753 AVAST5 Server' from 'main'
21.03.2010 15:43:50 internet: SYNCER: Proxy 10.1.44.111:80
21.03.2010 15:43:50 internet: SYNCER: Type: standard HTTP proxy (rfc2616,2617)
21.03.2010 15:43:50 internet: SYNCER: Auth: no authentication
21.03.2010 15:43:50 internet: SYNCER: Proxy l/p: jiangulx/***
21.03.2010 15:43:50 internet: while trying to get file 'servers.def', error 0x20000006 has occured, try 1
21.03.2010 15:43:50 internet: tried 1 servers to get file 'servers.def', but failed (0x20000006)
21.03.2010 15:43:50 file: servers.def not changed, 1268043407/0
21.03.2010 15:43:50 package: Tried to download servers.def but failed with error 0x20000006.
21.03.2010 15:43:51 general: Err:Other HTTP error (0), while trying 75.126.203.76:80/http://download917.avast.com/iavs5x/servers.def

[ggh7390217]

Nobody konws why? how can i fix it ?please!!

[Asyn]

Nobody konws why? how can i fix it ?please!!

does it work without the proxy?

[ggh7390217]

does it work without the proxy?


sorry,for now i can not use it without proxy!

[DavidR]

It looks like you are bumping into the avast self-defence module protecting avast files from deletion/modification as it does with other outside applications.

Open the avast UI:
Click the 'Settings' button, top right
From the 'Troubleshooting' section uncheck 'enable self defence module.'
Now run the vpsupd.exe and let us know if that resolves the problem ?

Don't forget to enable the self-defence module when completed.

[ggh7390217]

yes,i try to close the self protection as you said ,no error message pop up,but it said VPS database is already up to date,but my avast ui still 100309-0

[DavidR]

Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow. This has in the past resolved this out of sync issue between reported and actual virus definitions version.

[ggh7390217]

sorry ,still no good! i tried to repair like what you said,but some error occur,as follows:
21.03.2010 23:04:57 general: Started: 21.03.2010, 23:04:57
21.03.2010 23:04:57 general: Running setup_ais-1ce (462)
21.03.2010 23:04:57 system: Operating system: Windows Vista ver 6.0, build 6000, sp 0.0
21.03.2010 23:04:57 system: Memory: 71% load. Phys:300728/1046648K free, Page:974580/2095224K free, Virt:2028560/2097024K free
21.03.2010 23:04:57 system: Computer WinName: GGH-PC
21.03.2010 23:04:57 system: Windows Net User: ggh-PC\ggh
21.03.2010 23:04:57 general: Cmdline: /uninstwiz 
21.03.2010 23:04:57 general: Old version: 1ce (462)
21.03.2010 23:04:57 registry: Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
21.03.2010 23:04:57 system: Using temp: C:\Users\ggh\AppData\Local\Temp\_asw_aisI.tm~a02732 (33600M free)
21.03.2010 23:04:57 general: SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
21.03.2010 23:04:57 general: DldSrc set to inet
21.03.2010 23:04:57 internet: SYNCER: Agent=Syncer/5.00 (ais-462;p)
21.03.2010 23:04:57 system: Computer DnsName: ggh-PC
21.03.2010 23:04:57 system: Computer Ip Addr: 10.140.73.218
21.03.2010 23:04:57 system: Installed in: C:\Program Files\Alwil Software\Avast5 (33600M free)
21.03.2010 23:04:57 internet: SYNCER: Proxy 10.1.44.111:80
21.03.2010 23:04:57 internet: SYNCER: Type: standard HTTP proxy (rfc2616,2617)
21.03.2010 23:04:57 internet: SYNCER: Auth: no authentication
21.03.2010 23:04:57 package: Part prg_ais-1ce is installed
21.03.2010 23:04:57 package: Part vps_win32-10031901 is installed
21.03.2010 23:04:57 package: Part setup_ais-1ce is installed
21.03.2010 23:04:57 package: Part jrog-6d is installed
21.03.2010 23:04:57 general: LoadState: Edition=3
21.03.2010 23:04:57 general: Old version: 1ce (462)
21.03.2010 23:04:58 file: SetExistingFilesBitmap: 304->117->117
21.03.2010 23:04:58 general: GUID: c577d56e-ad89-40a7-aa5a-cb42ad042d42
21.03.2010 23:04:59 general: Server definition(s) loaded for 'main': 362 (maintenance:0)
21.03.2010 23:04:59 general: SelectCurrent: selected server 'Download757 AVAST5 Server' from 'main'
21.03.2010 23:04:59 internet: SYNCER: Proxy 10.1.44.111:80
21.03.2010 23:04:59 internet: SYNCER: Type: standard HTTP proxy (rfc2616,2617)
21.03.2010 23:04:59 internet: SYNCER: Auth: no authentication
21.03.2010 23:04:59 internet: SYNCER: Proxy l/p: jiangulx/***
21.03.2010 23:05:07 internet: SYNCER: Proxy 10.1.44.111:80
21.03.2010 23:05:07 internet: SYNCER: Type: standard HTTP proxy (rfc2616,2617)
21.03.2010 23:05:07 internet: SYNCER: Auth: no authentication
21.03.2010 23:05:07 internet: SYNCER: Proxy l/p: jiangulx/***
21.03.2010 23:05:10 general: Operation set to INST_OP_REPAIR
21.03.2010 23:05:10 general: Entered SetupProcessAIS::Do( INST_OP_REPAIR )
21.03.2010 23:05:10 general: Entered SetupProcessWin32Avast::Do( INST_OP_REPAIR )
21.03.2010 23:05:10 general: Entered SetupProcessWin32::Do( INST_OP_REPAIR )
21.03.2010 23:05:10 general: Entered SetupProcess::Do( INST_OP_REPAIR )
21.03.2010 23:05:10 general: Entered SetupProcessAIS::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
21.03.2010 23:05:10 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
21.03.2010 23:05:10 general: Entering:UpdateInstallPackages
21.03.2010 23:05:10 general: progress thread start
21.03.2010 23:05:10 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx
21.03.2010 23:05:10 package: LoadPartInfo: jrog = jrog-6d returned 00000000
21.03.2010 23:05:10 package: LoadPartInfo: program = prg_ais-1ce returned 00000000
21.03.2010 23:05:10 package: LoadPartInfo: setup = setup_ais-1ce returned 00000000
21.03.2010 23:05:10 package: LoadPartInfo: vps = vps_win32-10031901 returned 00000000
21.03.2010 23:05:10 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx ended with 00000000
21.03.2010 23:05:10 package: FilterOutExistingFiles: 117 & 117 = 0
21.03.2010 23:05:10 package: IsFullOkay: vps_32-152.vpx - not okay (doesn't exist)
21.03.2010 23:05:11 package: SetDownloadBits: vps_32 setting 21 diffs to process
21.03.2010 23:05:11 package: IsFullOkay: vps_win32-167.vpx - not okay (doesn't exist)
21.03.2010 23:05:11 package: SetDownloadBits: vps_win32 setting 21 diffs to process
21.03.2010 23:05:11 package: ArePartsInstallable: 0
21.03.2010 23:05:11 package: Error processing packages. 0x20000011

[ggh7390217]

It's ok now! i restart my laptop and run the offline updater,then restart laptop again !the avast ui display VPS database is up to date!
I think that problem is sovled,but i still can not automatic update through proxy! i don't know why like this,i can open internet page through that proxy and befor 4.8 version also no problem!

[DavidR]

What is this proxy, 10.1.44.111:80 ?

NetRange:   10.0.0.0 - 10.255.255.255
CIDR:       10.0.0.0/8
NetName:    PRIVATE-ADDRESS-ABLK-RFC1918-IANA-RESERVED
NetHandle:  NET-10-0-0-0-1
Parent:     
NetType:    IANA Special Use
NameServer: BLACKHOLE-1.IANA.ORG
NameServer: BLACKHOLE-2.IANA.ORG
Comment:    This block is used as private address space.
Comment:    Addresses from this block can be used by
Comment:    anyone without any need to coordinate with
Comment:    IANA or an Internet registry. Addresses from
Comment:    this block are used in multiple, separately
Comment:    operated networks.
Comment:    This block was assigned by the IETF in the
Comment:    Best Current Practice document, RFC 1918
Comment:    which can be found at:
Comment:    http://www.rfc-editor.org/rfc/rfc1918.txt

Have you entered it in the avast Settings, Update, Proxy Settings - click the inverted triangle to expand the details, Specific proxy server and set the server details and any authentication if required.

[ggh7390217]

yes , i already set the proxy in the seting just like what you said! like this:
                                                                        HTTP
                                                                      10.1.44.111   port:80
                                                                      authority (basic)
                                                               account:*****
                                                               pwd:      ******

[DavidR]

Yes, but what is the proxy for, e.g. "This block is used as private address space." so if private, perhaps there are security elements for said privacy that may block the avast update. ?

This part of the setup log appears to say that there is no authentication (when you say you entered authentication details in your last post) SYNCER: Auth: no authentication.

[ggh7390217]

Yes,this proxy is saudi AROMCO company private proxy,there are some security elements to block some website.but the problem is i can update avast 4.8 use same proxy and same authentication just 2 days before .Also ,i use IE explorer to download the "severs.def.vpx"file ,it is sucessful! so, i want to know why version 5.0 can not update? Is there something which is different from 4.8 makes the proxy block the updating? or some setting need change

[DavidR]

I don't know as I don't use any form of company or private proxy, so I don't know what the interaction might be.

I don't really know if there are slight differences in the 4.8 and 4.0 proxy handling but in this instance for what ever reason it isn't able to pass the authentication.

Once your private proxy is up and running are you able to do a manual update via the avast UI, Maintenance, Update, Update engine and virus definitions ?

If so it may be that at the time of the auto update the proxy isn't established so it fails, so it may be worth delaying the auto update check, more on how to do that if you say you are able to do a manual update.

[ggh7390217]

I'm sorry to say i can not manually update the vps! It failed! At the end of manual update i saw errors: HTTP 000  then,HTTP 407,at last HTTP error (0)