Author Topic: WebShield Not Working  (Read 30245 times)

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YoKenny

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Re: WebShield Not Working
« Reply #15 on: March 28, 2010, 12:11:42 PM »
Quote
Windows 7 32-bit / Windows Firewall ON / UAC OFF

Is that Vista or Windows 7?

It is not a good idea to run with UAC OFF.
It can be set to be less intereruptive.
I do not use Zemana Antilogger nor Firefox.

Offline firzen771

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Re: WebShield Not Working
« Reply #16 on: March 28, 2010, 03:40:35 PM »
Quote
Windows 7 32-bit / Windows Firewall ON / UAC OFF

Is that Vista or Windows 7?

It is not a good idea to run with UAC OFF.
It can be set to be less intereruptive.
I do not use Zemana Antilogger nor Firefox.

its windows 7 and i personally dont like nor do i need UAC, so i keep it off completely. hopefully someone like vlk perhaps will see this thread so something can maybe be worked out...
Windows 7 x64 / Windows Firewall OFF / UAC OFF
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YoKenny

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Re: WebShield Not Working
« Reply #17 on: March 28, 2010, 05:11:19 PM »
I am happy Web Shield works for me.

Offline firzen771

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Re: WebShield Not Working
« Reply #18 on: March 28, 2010, 11:39:20 PM »
I am happy Web Shield works for me.

alright...?
Windows 7 x64 / Windows Firewall OFF / UAC OFF
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Offline firzen771

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Re: WebShield Not Working
« Reply #19 on: March 30, 2010, 04:02:06 AM »
alright so it seems pretty clear avast support isnt gunna be getting to this issue im getting so for the time being ive moved onto a diff AV, maybe once i can seem to get some active and useful help ill come back to avast. :-\
Windows 7 x64 / Windows Firewall OFF / UAC OFF
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Offline Lisandro

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Re: WebShield Not Working
« Reply #20 on: March 30, 2010, 05:52:59 PM »
Firzen, can you repost what is the exactly problem?
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Offline firzen771

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Re: WebShield Not Working
« Reply #21 on: March 30, 2010, 10:51:30 PM »
Firzen, can you repost what is the exactly problem?
sure. my problem is that although the web shield is installed, it does not scan anything, ive checked all of its settings in both expert and regular and they all say that it is on, but the graph shows that nothing is ever being scanned, i checked the statistics history and it appears the webshield hasnt ever worked since the time i installed it but i only recently noticed it. webshield always shows 0/0 for scanned pages.
Windows 7 x64 / Windows Firewall OFF / UAC OFF
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Offline Lisandro

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Re: WebShield Not Working
« Reply #22 on: March 31, 2010, 03:43:04 AM »
Any proxy application?
Which is the firewall?
I suppose you're installing the latest avast version.
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Offline firzen771

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Re: WebShield Not Working
« Reply #23 on: March 31, 2010, 04:27:57 AM »
Any proxy application?
Which is the firewall?
I suppose you're installing the latest avast version.

yep its avast free, no 3rd party firewall, just the built in windows firewall and no proxy.
Windows 7 x64 / Windows Firewall OFF / UAC OFF
Real-Time: Avast Internet Security / WinPatrol

Offline Lisandro

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Re: WebShield Not Working
« Reply #24 on: March 31, 2010, 01:49:48 PM »
I suggest an installation from the scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.

On version 4, we had WebShield logging. I'm not sure it is there now...

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Can you activate logging in WebShield?
0. (Disable avast self-defense module: Program settings > Troubleshooting tab of settings.)
1. Edit <avast>\data\avast4.ini file with Notepad (or use step 0 with other text editors).
2. Find the section [WebScanner]
3. Add the line:
    EnableLogging=1
4. Restart Web Shield in XP\Vista (terminate and start again) or whole PC in case of Win98
5. Browse (trying to access some webpages)

The log file are <avast>\data\log\ashwebsv.log and ashwebsv.ws.
They would be accessible when WebShield is terminated again.
Post them here or send by mail to rypacek (at) asw.cz
After that, disable the logging to avoid a big log file.

Oh, enable the self-defense module again after that if you have to follow step 0.

Click here to test avast! WebShield.
This should bring up a window asking to abort the connection or, at least, the popup message that an infected file was blocked by WebShield.

Another way to see if it's working is loading a web page from your browser and see if it it shows up on WebShield panel as being the last scanned.

Test the web shield using these:

Web Shield Tests
http://www.eicar.org/anti_virus_test_file.htm
http://www.eicar.org/download/eicar.com

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The Web Shield scans only the HTTP traffic of the browser, that's why standard protocol http eicar files are detected. The others four samples of the eicar test, which use the secure HTTPS protocol are not detected during download by the Web Shield, because the Web Shield simply do not scan this traffic. So when you download the four samples on your PC and do a scan with avast!, all of them will be detected. Besides this, the reason that the txt variant of the eicar file is not detected by Web Shield is that the "text/plain" content type is in its list of scan exception (see WebShield settings > Exceptions page).
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Offline firzen771

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Re: WebShield Not Working
« Reply #25 on: April 18, 2010, 06:30:09 PM »
Tech, ive just done everything u have mentioned, re-installed avast, checked eicar (wasnt detected until i chose to download it to my computer, then i got a file shield popup, not webshield) and ive checked the last scan and it still shows 0/0 and nothings been scanned and graph is flat...

webshield does not seem to work watsoever for me...
Windows 7 x64 / Windows Firewall OFF / UAC OFF
Real-Time: Avast Internet Security / WinPatrol

YoKenny

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Re: WebShield Not Working
« Reply #26 on: April 18, 2010, 09:32:01 PM »
Tech, ive just done everything u have mentioned, re-installed avast, checked eicar (wasnt detected until i chose to download it to my computer, then i got a file shield popup, not webshield) and ive checked the last scan and it still shows 0/0 and nothings been scanned and graph is flat...

webshield does not seem to work watsoever for me...
Another Comodo Time Machine successful user ???

Offline firzen771

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Re: WebShield Not Working
« Reply #27 on: April 18, 2010, 09:40:10 PM »
Tech, ive just done everything u have mentioned, re-installed avast, checked eicar (wasnt detected until i chose to download it to my computer, then i got a file shield popup, not webshield) and ive checked the last scan and it still shows 0/0 and nothings been scanned and graph is flat...

webshield does not seem to work watsoever for me...
Another Comodo Time Machine successful user ???


ye i just added CTM today and its working fine, im just still getting this same webshield problem that i had weeks ago as well that its not scanning anything yet its on.
Windows 7 x64 / Windows Firewall OFF / UAC OFF
Real-Time: Avast Internet Security / WinPatrol

Offline firzen771

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Re: WebShield Not Working
« Reply #28 on: April 20, 2010, 12:45:06 AM »
well im getting some good support... ::) considering how long this thread has been open im surprised not a single member of avast has actually responded other than a mod...
Windows 7 x64 / Windows Firewall OFF / UAC OFF
Real-Time: Avast Internet Security / WinPatrol

Hermite15

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Re: WebShield Not Working
« Reply #29 on: April 20, 2010, 12:51:25 AM »
what mod ??? ;D there's no mod here...the devs are moderating when needed ;)