good morning users,
I purchased the avast! Internet Security 2-year subscription and license on 3/15/2010. Today (3/24/2010), instead of hearing/seeing the familiar green box "virus definitions have been updated", I got a red pop-up box saying: "your subscription for avast! Internet Security has expired. As a result, the program will not download any further updates." This is inaccurate since I just bought the subscription and license 10 days ago.
Also, I saw another window (can't find it now) said, "Your avast! protection will expire in 723 days", but also says the following protections are expired: AntiSpyWare, Safeweb surfing, Silent Firewall, and Spam & scam email filter.
I tried to re-install the license (without re-installing the product). From the Maintenance->Subscription tab, I selected "I already have a license". Next window says: "Subscription status: Active; Subscription info: Licensed to <me>; Customer number <mine>; Subscription valid till: 3/15/2012." This is correct. But I clicked the "Insert License File" button anyway, and it says "Desktop\License.avastlic is not a valid avast! license file [2000001c]."
Not sure if it's part of the problem, but two days ago, I used ADD/REMOVE to delete both the Free version and aIS, then I reinstalled aIS and it seemed to be working. Today -- first log on of the day, first internet connection of the day -- I get this error.
I have searched the forums but do not find a solution to my problem. The closest workarounds were to (1) check the system date (it's correct), and (2) reinstall (again). I'm hoping by now there's a simpler and permanent solution.
Please advise. Thank you.