Author Topic: Antispam module crashing  (Read 14236 times)

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Offline Lisandro

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Antispam module crashing
« on: March 26, 2010, 03:17:30 PM »
The antispam module is crashing from time to time (to say the truth, almost even boot...).
Maybe it can be reproducible if you set: 1) Windows to autologon and 2) MS Outlook to automatically start.
This happens to me even if I delay 2 minutes after logon to load MS Outlook.

The antispam module is being a nightmare for me... Sometimes I keep it disabled as I receive few spam.
Just want to report if any of the developers what to follow this issue.
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Offline Vlk

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Re: Antispam module crashing
« Reply #1 on: March 28, 2010, 10:37:42 PM »
Tech, you're on Win7, right?

Please go to Control Panel -> Action Center -> Maintenance -> View Reliability History, click the date when it happened, and open the incident. What details do you get?

Thanks
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Offline Lisandro

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Re: Antispam module crashing
« Reply #2 on: March 29, 2010, 05:26:49 PM »
Well, basically Windows can't find a solution and only that MS Outlook stop working.
I know it's the avast antispam plugin as the next time I start Outlook it comes with a message that the avast plugin is crashing Outlook.
I don't know how to see more details.

I have this on Events:

Code: [Select]
Falha no compartilhamento de memória 1506243772, tipo 1
Nome do Evento: APPCRASH
Resposta: Não disponível
Id do arquivo CAB: 0

Assinatura do problema:
P1: OUTLOOK.EXE
P2: 12.0.6514.5000
P3: 4a89dc70
P4: KERNELBASE.dll
P5: 6.1.7600.16385
P6: 4a5bdaae
P7: e06d7363
P8: 00009617
P9:
P10:

Arquivos anexados:
C:\Users\...\AppData\Local\Temp\50317326.cvr
C:\Users\...\AppData\Local\Temp\50317389.od
C:\Users\...\AppData\Local\Temp\LoadedBodyStream-50317186-0.out
C:\Users\...\AppData\Local\Temp\50304737.od
C:\Users\...\AppData\Local\Temp\CVR96E1.tmp.cvr
C:\Users\...\AppData\Local\Temp\WERCCFE.tmp.WERInternalMetadata.xml

Estes arquivos podem estar disponíveis em:
C:\Users\...\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_OUTLOOK.EXE_c67ec5d55e3b8e7c4e142737c53ee44ac7ea4611_05b7e178

Símbolo da análise:
Verificando novamente solução: 0
Id de relatório: 5223bcc0-3b28-11df-9302-00218642ff3e
Status do relatório: 0
Should I upload the minidumps?
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Offline Lisandro

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Re: Antispam module crashing
« Reply #3 on: March 29, 2010, 05:28:22 PM »
Other error (Outlook crash) that only happen with avast antispam plugin being active:

Code: [Select]
Nome de aplicativo com falha: OUTLOOK.EXE, versão: 12.0.6514.5000, carimbo de hora: 0x4a89dc70
Nome do módulo de falhas: KERNELBASE.dll, versão: 6.1.7600.16385, carimbo de hora: 0x4a5bdaae
Código de exceção: 0xe06d7363
Deslocamento com falha: 0x00009617
Identificação do processo com falha: 0x17ac
Hora de início do aplicativo com falha: 0x01cacf350c5cd276
Caminho do aplicativo com falha: C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
FCaminho do módulo de falhas: C:\Windows\system32\KERNELBASE.dll
Identificação do Relatório: 5223bcc0-3b28-11df-9302-00218642ff3e
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Offline Lisandro

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Re: Antispam module crashing
« Reply #4 on: March 30, 2010, 07:45:34 PM »
I've uninstalled the Antispam module, boot, install again.
MS Outlook crashes regardless I do.

Code: [Select]
Descrição
Caminho do Aplicativo com Falha: C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE

Assinatura do problema
Nome de Evento de Problema: APPCRASH
Nome do Aplicativo: OUTLOOK.EXE
Versão do Aplicativo: 12.0.6514.5000
Carimbo de Data/Hora do Aplicativo: 4a89dc70
Nome do Módulo de Falhas: KERNELBASE.dll
Versão do Módulo de Falhas: 6.1.7600.16385
Carimbo de Data/Hora do Módulo de Falhas: 4a5bdaae
Código de Exceção: e06d7363
Deslocamento de Exceção: 00009617
Versão do sistema operacional: 6.1.7600.2.0.0.256.48
Identificação da Localidade: 1046

Informações adicionais sobre o problema
LCID: 1046
Brand: Office12Crash
skulcid: 1046
Id de Compartimento de Memória: 1506243772

What can I do?
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k.u.r.t

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Re: Antispam module crashing
« Reply #5 on: March 30, 2010, 08:06:49 PM »
Tech - are you sure the crash is caused by the plugin as the behaviour persists after disabling it I suspect there might be other culprits. In any case, does looking into the AppData\Alwil Software\Avast 5\log\asOutExt.log reveal anything interesting? Note that the log file keeps getting overwritten every now and then to prevent unlimited growth

Offline Lisandro

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Re: Antispam module crashing
« Reply #6 on: March 30, 2010, 08:44:42 PM »
Tech - are you sure the crash is caused by the plugin as the behaviour persists after disabling it
Yes, it's the plugin. The behavior does not continue after disabling it.

I suspect there might be other culprits. In any case, does looking into the AppData\Alwil Software\Avast 5\log\asOutExt.log reveal anything interesting? Note that the log file keeps getting overwritten every now and then to prevent unlimited growth
I'll try an installation from the scratch ::)
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Offline Lisandro

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Re: Antispam module crashing
« Reply #7 on: March 30, 2010, 08:48:11 PM »
Before... this is the log:

Code: [Select]
22/03/2010 19:43:15 AsOutExt started
22/03/2010 20:10:08 AsOutExt started
23/03/2010 09:50:39 AsOutExt stopped
23/03/2010 10:47:02 AsOutExt started
23/03/2010 15:03:41 AsOutExt started
23/03/2010 16:22:35 AsOutExt started
23/03/2010 17:41:44 AsOutExt stopped
24/03/2010 10:33:50 AsOutExt started
24/03/2010 10:37:25 AsOutExt started
24/03/2010 18:33:33 AsOutExt stopped
24/03/2010 19:29:11 AsOutExt started
24/03/2010 19:29:32 AsOutExt stopped
24/03/2010 19:32:07 AsOutExt started
24/03/2010 19:32:21 AsOutExt started
25/03/2010 11:10:41 AsOutExt stopped
25/03/2010 11:13:59 AsOutExt started
25/03/2010 11:13:59 O avast! Antispam encontrou o erro 00000002. Código do erro: 80070057
25/03/2010 12:29:16 AsOutExt started
25/03/2010 12:29:53 AsOutExt started
25/03/2010 16:37:22 AsOutExt stopped
25/03/2010 16:45:34 AsOutExt started
25/03/2010 16:54:26 AsOutExt started
26/03/2010 17:33:22 O avast! Antispam encontrou o erro 00000203. Código do erro: 9CD4010F
26/03/2010 17:33:55 AsOutExt stopped
26/03/2010 19:57:16 AsOutExt started
27/03/2010 12:32:40 AsOutExt started
27/03/2010 12:33:09 AsOutExt started
27/03/2010 12:33:20 AsOutExt started
28/03/2010 16:26:49 AsOutExt started
28/03/2010 17:28:45 AsOutExt stopped
29/03/2010 08:43:32 AsOutExt started
29/03/2010 08:43:52 AsOutExt started
29/03/2010 09:06:23 AsOutExt stopped
29/03/2010 09:12:24 AsOutExt started
29/03/2010 09:20:44 AsOutExt started
29/03/2010 09:20:44 O avast! Antispam encontrou o erro 00000002. Código do erro: 80070057
30/03/2010 08:57:48 AsOutExt started
30/03/2010 12:56:09 AsOutExt stopped
30/03/2010 14:13:25 AsOutExt started
30/03/2010 14:14:48 AsOutExt started
The avast! Antispam found the error 00000002. Error code: 80070057
(the other are similar)
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Offline Lisandro

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Re: Antispam module crashing
« Reply #8 on: March 31, 2010, 12:24:33 AM »
k.u.r.t., things seems a little better. I've got an idea. I was having trouble to install pst backup extension. Then I use an alternate method to install the msi package and it comes with the option to install "for all users" at the "common folders" or something like that, it was two weeks ago.
I've opened MS Outlook as an admin. Enable the plugin. Now it seems to be working... Strange uh?
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Offline Lisandro

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Re: Antispam module crashing
« Reply #9 on: March 31, 2010, 03:45:10 AM »
Second boot and everything working... knocking wood...
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Offline Lisandro

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Re: Antispam module crashing
« Reply #10 on: March 31, 2010, 04:06:06 AM »
I celebrate too fast... the toolbar disappeared :'(
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k.u.r.t

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Re: Antispam module crashing
« Reply #11 on: March 31, 2010, 05:51:28 PM »
Could you please confirm that when this happens you get the "The avast! Antispam found the error 00000002. Error code: 80070057" ???
Also is it possible to post an Outlook screenshot from when this happens? I would like to see what exactly do you expect to see and what exactly do you actually see as the reports differ. Some people claim that their buttons are not there others that they are disabled. I need to break this down a little bit more first.

Cheers.

Offline Lisandro

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Re: Antispam module crashing
« Reply #12 on: March 31, 2010, 05:59:45 PM »
I'm taking screenshots. Need to boot some times to see if I can reproduce the error.
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Offline Lisandro

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Re: Antispam module crashing
« Reply #13 on: April 02, 2010, 04:35:35 PM »
Well, right now I can't open Outlook with the plugin...

Code: [Select]
22/03/2010 19:43:15 AsOutExt started
22/03/2010 20:10:08 AsOutExt started
23/03/2010 09:50:39 AsOutExt stopped
23/03/2010 10:47:02 AsOutExt started
23/03/2010 15:03:41 AsOutExt started
23/03/2010 16:22:35 AsOutExt started
23/03/2010 17:41:44 AsOutExt stopped
24/03/2010 10:33:50 AsOutExt started
24/03/2010 10:37:25 AsOutExt started
24/03/2010 18:33:33 AsOutExt stopped
24/03/2010 19:29:11 AsOutExt started
24/03/2010 19:29:32 AsOutExt stopped
24/03/2010 19:32:07 AsOutExt started
24/03/2010 19:32:21 AsOutExt started
25/03/2010 11:10:41 AsOutExt stopped
25/03/2010 11:13:59 AsOutExt started
25/03/2010 11:13:59 O avast! Antispam encontrou o erro 00000002. Código do erro: 80070057
25/03/2010 12:29:16 AsOutExt started
25/03/2010 12:29:53 AsOutExt started
25/03/2010 16:37:22 AsOutExt stopped
25/03/2010 16:45:34 AsOutExt started
25/03/2010 16:54:26 AsOutExt started
26/03/2010 17:33:22 O avast! Antispam encontrou o erro 00000203. Código do erro: 9CD4010F
26/03/2010 17:33:55 AsOutExt stopped
26/03/2010 19:57:16 AsOutExt started
27/03/2010 12:32:40 AsOutExt started
27/03/2010 12:33:09 AsOutExt started
27/03/2010 12:33:20 AsOutExt started
28/03/2010 16:26:49 AsOutExt started
28/03/2010 17:28:45 AsOutExt stopped
29/03/2010 08:43:32 AsOutExt started
29/03/2010 08:43:52 AsOutExt started
29/03/2010 09:06:23 AsOutExt stopped
29/03/2010 09:12:24 AsOutExt started
29/03/2010 09:20:44 AsOutExt started
29/03/2010 09:20:44 O avast! Antispam encontrou o erro 00000002. Código do erro: 80070057
30/03/2010 08:57:48 AsOutExt started
30/03/2010 12:56:09 AsOutExt stopped
30/03/2010 14:13:25 AsOutExt started
30/03/2010 14:14:48 AsOutExt started
30/03/2010 16:18:31 AsOutExt started
30/03/2010 16:18:48 AsOutExt stopped
30/03/2010 16:18:55 AsOutExt started
30/03/2010 16:38:25 AsOutExt started
30/03/2010 19:23:42 AsOutExt stopped
30/03/2010 19:23:59 AsOutExt started
30/03/2010 19:24:21 AsOutExt stopped
30/03/2010 19:24:51 AsOutExt started
30/03/2010 22:20:58 AsOutExt started
30/03/2010 22:20:59 O avast! Antispam encontrou o erro 00000002. Código do erro: 80070057
31/03/2010 09:12:46 AsOutExt started
31/03/2010 12:59:02 AsOutExt stopped
31/03/2010 12:59:13 AsOutExt started
31/03/2010 12:59:19 AsOutExt stopped
31/03/2010 14:31:20 AsOutExt started
31/03/2010 16:44:10 AsOutExt stopped
01/04/2010 09:21:43 AsOutExt started
01/04/2010 16:06:35 AsOutExt stopped
01/04/2010 16:19:04 AsOutExt started
01/04/2010 16:37:56 AsOutExt stopped
01/04/2010 21:59:59 AsOutExt started
02/04/2010 11:17:16 AsOutExt started
02/04/2010 11:18:22 AsOutExt started
I can't see any message inside the log.
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Offline Lisandro

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Re: Antispam module crashing
« Reply #14 on: April 02, 2010, 04:39:04 PM »
I've noticed that every time I can load MS Outlook after the plugin crash I get my "visualization panel" removed.
Are these things correlated?
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