Author Topic: cant update & cant register (Read 4793 times)

Avast_Cutie · « **on:** March 27, 2010, 11:33:00 AM »

Hi All,

I'm a now user of Avast Free Antivirus. I have it for 2 days. I'm not registered yet, but tried to update and it didnt work
(error: cannot connect to server).

I tried registering it today, and I pressed the button (maintenance window, registration, Register Now button). It opened a new window (initializing) and then all dissappeared and I can see again the Register Now button.

I have Vista, and a wireless internet connection via USB stick.
I even alloed this application to pass through the Firewall, maybe I need to set it somehow for the update as well?

Many many thanks for you kindest help

Avast_Cutie

CharleyO · « **Reply #1 on:** March 27, 2010, 04:01:13 PM »

***

Welcome to the forums, Avast_Cutie

Please make sure that ... avast.setup ... is allowed through your firewall. This is the update service for avast.

***

Avast_Cutie · « **Reply #2 on:** March 28, 2010, 10:45:42 AM »

Thank you so much CharleyO

I have set it up so it allows "ashUpd" Application. I couldnt see the avast.setup in program files. So lets see how it goes, I hope it'll be ok.

I know I can register offfline, that shouldnt be a problem.

Many many thanks for your kindest help

Zyndstoff (aka Steven Gail) · « **Reply #3 on:** March 28, 2010, 10:49:47 AM »

Please give feedback afterwards. Thx.

CharleyO · « **Reply #4 on:** March 28, 2010, 11:04:49 AM »

***

That should be correct as ashUpd uses the file I mentioned above.

As Zyndstoff mentioned, let us know how it goes.

***

DavidR · « **Reply #5 on:** March 28, 2010, 04:03:52 PM »

You could try manually setting your firewall to allow avast.setup, which is only created at the time of the update, it would be in the C:\Program Files\Alwil Software\Avast5\Setup folder when created (this location is for XP, if using a different OS the C:\Program Files\ bit will differ).

Avast_Cutie · « **Reply #6 on:** March 28, 2010, 06:50:36 PM »

Quote from: DavidR on March 28, 2010, 04:03:52 PM

You could try manually setting your firewall to allow avast.setup, which is only created at the time of the update, it would be in the C:\Program Files\Alwil Software\Avast5\Setup folder when created (this location is for XP, if using a different OS the C:\Program Files\ bit will differ).

Thank you all for your replies guys, you're great!!! I also agree that AshUpd is the file, I tried setting it manually, and both Avast and AshUpd are allowed.

If Firewall allows it, and it that's the right file, I'm really sorry about this, but after I was struggling with a virus maybe my Internet Options settings are set too high?

Do you agree that Firewall is OK, and everything should be ok?

It doesn’t connect to the server.. I really don’t know what to do. Any suggestions are highly welcome.

My best Regards and MILLION THANKS for your help

Zyndstoff (aka Steven Gail) · « **Reply #7 on:** March 28, 2010, 07:11:02 PM »

you are using the Win-Firewall, nothing else?

Have you used any other AV-program before Avast5 or did you update from 4.8?

Try a repair installation, see screenshot. Reboot thereafter.

Avast_Cutie · « **Reply #8 on:** March 28, 2010, 11:41:19 PM »

Hi Zyndstoff

yes, i used many antivirus programmes. That was a mistake, started with Norton and AVG. Then I got the virus infiltrate itself in tne Firewall. Took Norton out of the Registry, used Avira with no success to get rid of the virus. I de-installed it, got Malwarebytes' Anti Malware and Avast. I have both now - as Avira doesnt update. I dont know how reliable it is now, untill I have it runnning properly I want to keep Malware as well. I guess that's wrong

I have Windows Firewall. I'll do the repair and report.

MANY MANY THANKS

Zyndstoff (aka Steven Gail) · « **Reply #9 on:** March 29, 2010, 07:46:24 AM »

Well, afetr using many, many av programs... there is high probability that there are a lot of left-overs on the system that do block or at least affect each other.
Also, if you had viruses and malware on your system... maybe the best idea would be an installation of the whole system from scratch?
MalwareBytes Antimalware on-demand program and Avast on access program work fine together, AFAIK. I use them both.

Avast_Cutie · « **Reply #10 on:** March 29, 2010, 11:01:21 PM »

Hi Zyndstoff

MANY MANY THANKS!!! Thats a great idea, I'll reinstall the whole system

I need to correct my previous answer, I got Malwarebytes' and AVAST (avira was gone in 2 hours

I like them both, was afraid you'll tell me to get rid off one of them.. They are really really good!!

I will do this and install them both again

ALL THE BEST

Thank you so much for your kindest help

Zyndstoff (aka Steven Gail) · « **Reply #11 on:** March 30, 2010, 10:13:17 AM »

The first user ever I saw who is not unhappy to the max if told to format c: and reinstall from scratch...

Good luck.
Hope to hear from you some feedback afterwards.

Avast_Cutie · « **Reply #12 on:** April 11, 2010, 09:19:19 PM »

Thank you so much dear Zyndstoff

I'm SO HAPPY to report that the problem is gone!!!

I reinstalled everything; not only does Avast work better, but my computer is running faster, much much better

Excellent, thank you, all the best and have a lovely evening and a great week

Blessings

Zyndstoff (aka Steven Gail) · « **Reply #13 on:** April 12, 2010, 08:21:59 AM »

Great. Good to hear your problems are solved.
Have a wonderful week.

Zyndstoff