No help from the avast support techs, this sucks

[RobinBates]

I have the paid version of avast5 pro, a red X appeared on the icon when I start up the other day.
I tried the fix now button, nothing, I tried the start now button, nothing, I went into my change or uninstall options and tried the repair, nothing, I have been sending tickets to the techs for two days, NOTHING.
I ended up uninstalling and installing the free version, now I just want my money back or for them to send me the paid version so I can reinstall it. However I really want to go else where because their lack of consideration or ability to respond to someone in and form. Avast is a good program, but the tech team is unreal

[Zyndstoff (aka Steven Gail)]

They don't need to send the paid version, you can download it as trial, then enter your license.avastlic file after installation - voilá, finished.

[RobinBates]

where would I find the license.avastic file

[RobinBates]

also I downloaded and am using the free version

[Rednose]

Do you have a licence for Avast! Pro If so you have a licence key you can transfer into a licence file here :

http://www.avast.com/resend-license.php

Be sure you use the same email address as when you bought your licence

Greetz, Red.

[RobinBates]

i am not sure where to find it, I may have erased that email, is there anyway for them to resend the key, I have the same email and credit info

[Hermite15]

browser their web site, there's a link somewhere for "resend key", probably once you've logged in to your account.

[Zyndstoff (aka Steven Gail)]

It should be somewhere on your pc, I suppose.
Search for "*.avastlic" across c:\

[Lisandro]

Anyway, I suggest an installation from the scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.

[RobinBates]

tech,
do you think I should keep beating my head against the wall trying to get some tech support or for them to give me help, I paid for the program, erased it and reinstalled the free version already, I can not find the license key for the one I paid for. I guess simply put, is the free one all I need, and do you think they will feel any responsibility or are they even going to ever  respond to my tickets. I thank everyone for their help, keep in mind please I am not that sharp of a computer guy, just know I need protection because I am in school online and also surf a lot.

[Lisandro]

Robin, I'd deeply sorry. I have problems almost 8 years ago when I've installed my first v4 version.
I get terrific support and found this particular nice forum.
So, you can get the same experience (I wish).
Just way a little to get sales to answer you after the weekend.
Welcome to avast forums and, again, sorry for your bad first experience.
We, users, try to do our best and share our experience.

[RobinBates]

thank you for your time and understanding

[Lisandro]

You're welcome.

[Zyndstoff (aka Steven Gail)]

Robin, the problem is, when you send multiple tickets, you will always be put at the end of the queue.
So just send 1 ticket.
Also, you might want to contact sales@avast.com and put your problem there.
Problem is: if you deleted the emails from avast, it will be hard to prove the purchase. Don't do that again. Also, safeguard the license.avastlic file once you regain it.
The free version is okay for now. Write that mail and they will come back to you - just be patient for 2 or 3 days. Okay.
BR
Zyndstoff

[Jon_T]

... Problem is: if you deleted the emails from avast, it will be hard to prove the purchase. ...

Actually for any online purchase. 

I use a PDF printer utility to print all my important emails to a PDF file. For all software purchases, copy all downloaded files for the software, and burn to a CD along with PDF emails.