Author Topic: Can't Re-install avast! 5 IS  (Read 9678 times)

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Offline bob3160

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Re: Can't Re-install avast! 5 IS
« Reply #15 on: March 31, 2010, 02:22:31 PM »
Just a thought... what about the "_avast_" folder in C:\Windows\Temp...?
If it's there: delete it.
It's just a shot in the dark, but you never know.
C:\Windows\Temp\_avast5_    is there but empty.   Looks like it's something the removal tool doesn't delete ???
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Offline bob3160

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Re: Can't Re-install avast! 5 IS
« Reply #16 on: March 31, 2010, 02:24:32 PM »
Next attempt will be to re-install avast!5 IS but skip the Firewall portion.
I still get more than with the Pro version.  :'(
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Offline mkis

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Re: Can't Re-install avast! 5 IS
« Reply #17 on: March 31, 2010, 02:58:36 PM »
Bob have you considered cleaning avast completely out of yr Registry and off all Windows directories.

A bit of a drastic measure, but I sometimes do this when I am having trouble with install or run of a program

And then re-install clean
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Offline bob3160

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Re: Can't Re-install avast! 5 IS
« Reply #18 on: March 31, 2010, 03:34:52 PM »
cleaning out all of the registry is supposed to be done by the un-install utility ???
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Offline mkis

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Re: Can't Re-install avast! 5 IS
« Reply #19 on: March 31, 2010, 04:12:07 PM »
Oh no it wont be cleaned completely, but yes everything that should be cleaned out is meant to be cleaned out. Sometimes though, there can be sticky files that get hitched, kind of like with an interrupted install, but they are not corrupted, just sticky I suppose. I get this a lot with install and uninstall of tv tuner cards. But I have to say not with avast. I just wonder if something else is 'sticking' a file or two, something that we would not expect to do such a thing.

The only other thing is perhaps install in Safe Mode. I think you can do this - even though avast will not run in Safe Mode. You just boot back into Normal Mode, and have to manually start avast I guess. I have never tried it. perhaps you cannot install in Safe Mode.

Good luck anyway. 
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Offline bob3160

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Re: Can't Re-install avast! 5 IS
« Reply #20 on: March 31, 2010, 05:22:59 PM »
I'm now running a modified avast! 5 IS - NO Firewall
It appears to be the only way I was able to re-install the program.

It required a reboot after the initial installation and at that point the on demand shield still wasn't active.
I then went into safe mode, did a repair, rebooted and now avast! is again happily spinning in my system tray.  :)

I'm currently using the windows 7 firewall.  :'(
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Offline Zyndstoff (aka Steven Gail)

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Re: Can't Re-install avast! 5 IS
« Reply #21 on: March 31, 2010, 05:25:54 PM »
And now add the firewall...
It's worth a try.
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Offline Lisandro

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Re: Can't Re-install avast! 5 IS
« Reply #22 on: March 31, 2010, 05:48:15 PM »
Are you using the default folder for installation?
Which drivers and services are listed into the network card settings?
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Offline bob3160

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Re: Can't Re-install avast! 5 IS
« Reply #23 on: March 31, 2010, 10:46:32 PM »
Are you using the default folder for installation?
Which drivers and services are listed into the network card settings?
Tech,
Default. Unlike you I think default usually works best. Since this is a re-install and it worked well before I removed it,
the network card settings don't really enter into the equation.

Zyndstoff,
Been there done that 4 times without any luck. all it does is prevent internet access.
I'll leave it without the avast! firewall.
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Offline Lisandro

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Re: Can't Re-install avast! 5 IS
« Reply #24 on: April 01, 2010, 04:53:48 PM »
Default. Unlike you I think default usually works best.
Why do you think I think the default is not good?
Just that old firewall drivers installations could let the service & driver there (even into legacy keys of the registry) and mess avast.

There are other users complaining about the installation.
I'm having troubles with the MS Outlook plugin.
As usual, we're trying to guess.
The only other option is Alwil take a look on this, maybe having remote access to your computer.
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Offline bob3160

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Re: Can't Re-install avast! 5 IS
« Reply #25 on: April 01, 2010, 06:25:10 PM »
Quote
Just that old firewall drivers installations could let the service & driver there (even into legacy keys of the registry) and mess avast.
Tech, isn't that why we run the aswclear utility for 4.8 and 5 to get rid of what the normal add/remove functions doesn't uninstall ???
If it doesn't clear out all the leftovers, why go through the process of using it ???
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Offline Zyndstoff (aka Steven Gail)

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Re: Can't Re-install avast! 5 IS
« Reply #26 on: April 01, 2010, 06:54:14 PM »
Yeah, Bob, you are basically right, but: it is a totally new product, so even the devs might have not done a perfect job with the aswclear5...
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Offline Lisandro

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Re: Can't Re-install avast! 5 IS
« Reply #27 on: April 01, 2010, 08:31:14 PM »
If it doesn't clear out all the leftovers, why go through the process of using it ???
Don't ask me... ask Alwil...
Why does avast uninstallation became so weak and messed like old-Norton? ???
I think the normal uninstallation should remove all of that files (no need for a specialized tools).
Besides, there are the legacy drivers...

Does anything appear into the Network > Properties > Install > Service option?
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