file could not be scanned

[ogden]

I am new to this forum. After using the avast Virus Cleaning Tool version 1.0.157 Unicode, which came with my avast 4 Pro edition, I get the following typical message :

Memory scanning started...
No virus body found in memory.
Memory scanning finished (6.6s).
----------
Files scanning started...
C:\WINDOWS\$NtUninstallKB824141$\user32.dll... file could not be scanned!
C:\WINDOWS\$NtUninstallKB824141$\win32k.sys... file could not be scanned!
C:\WINDOWS\$NtUninstallKB828035$\msgsvc.dll... file could not be scanned!
C:\WINDOWS\$NtUninstallKB828035$\wkssvc.dll... file could not be scanned!

No virus body found.
Files scanning finished  (15781 files, 0 infected, 554.2s).
Drives scanned: C:



The list is about 10 times longer than this.

MY QUESTION  :  Should I be concerned about the message ...".file could not be scanned!.... Are those particular files proteced by some virus or something . or is the result OK.

Any advice welcome
Ogden

[Lisandro]

Should I be concerned about the message ...".file could not be scanned!.... Are those particular files proteced by some virus or something . or is the result OK.

Ogden, wellcome to avast forums!  
I think you could sleep with peace and joy  
No problems, that files are part of the Windows patches uninstallation.
But, in my case, I run a scan right now and my files could be scanned, they are not locked  

[igor]

On some systems, some of the windows update (backup) files are locked. You don't have to worry about them, it's OK.
(Though I would like to know why they are locked only on some systems... anybody knows?)

[bob3160]

Igor,
Maybe we need another Patch from Microsoft?

[Eddy]

Those files are related to the hotfixes installs from microsoft. Unless you think you need/want  to remove them anywhere in the future, you can safely remove them. I have created a little vb script that removes all, as I call it, leftovers of the hotfixes install.

http://members.home.nl/edeijl/download/remove-hotfix.zip

[Stephan123]

download all the updates from windows update
and do  a full scan with avast

And welcome to Avast Forums

[Lisandro]

Those files are related to the hotfixes installs from microsoft. Unless you think you need/want  to remove them anywhere in the future, you can safely remove them. I have created a little vb script that removes all, as I call it, leftovers of the hotfixes install.

http://members.home.nl/edeijl/download/remove-hotfix.zip

Sometimes, for me, Windows Update site do not recognize the installed patches because I deleted the hotfixes backup... A Registry cleaner will remove the entries on the Add/Remove program applet. Why does this occur?

Any answer for Igor's question?  

[ogden]

Thanks to 'Technical' and others for your response to my question, which puts me at ease. Your collective knowledge on this and other related matters is mind boggling and I will never attempt to follow in your footsteps.

I am quite happy to accept your advice and when I get the time (soon), I will follow through with advice from  Stephan 123  - (download all the updates from windows update and do a full scan with avast ) and Atras (remove them).

Regards
Ogden

[bob3160]

ogden
Remember, it's as important to keep your operating system up-to-date as it is to keep your virus program up-to-date.
In order to stay safe, all systems must work together otherwise, you'll only fight a loosing battle.

[Lisandro]

Thanks to 'Technical' and others for your response to my question, which puts me at ease. Your collective knowledge on this and other related matters is mind boggling and I will never attempt to follow in your footsteps.

Sorry if I use 'too technical' words... I tried to be simple.
Follow Bob's advice  

[ogden]

Thank you Bob and Technical.

On the contrary, it is I who must come up to speed a bit, and acquaint myself with some of the terminology so that I can use these tools (and this great forum) to my advantage.

[CharleyO]

Hi ogden ... welcome to the greatest forums ever!

I find that it is a good idea to visit Windows Update site at least once a month. This way, the updates you may need from time to time will be less time consumming. Your computer will run better and will be safer to use.

[bob3160]

CharleyO
Actually to be as safe as possible, windows update should be set to Automatic. Hopefully your operating system permits this option.
The same holds true for Avast!

[CharleyO]

You are right, Bob! I guess I mis-stated that part.      

[bob3160]

CharleyO
We all have those momentary losses of memory. Me included.
I think they call them 'Brain F*rts'