Author Topic: Avast 5.0.462 blocking internet connection  (Read 41778 times)

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Mika_fra

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Re: Avast 5.0.462 blocking internet connection
« Reply #45 on: April 02, 2010, 03:03:52 PM »
Which host file you want me to display? Most are "examples" but Protocol & Services files seems to be not examples but real files.

No malware found

Apdproxy.exe shut down => nothing changed

Offline Zyndstoff (aka Steven Gail)

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Re: Avast 5.0.462 blocking internet connection
« Reply #46 on: April 02, 2010, 03:17:13 PM »
Why that? It's an (I believe) Adobe CS 3 Elements part...
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Offline Zyndstoff (aka Steven Gail)

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Re: Avast 5.0.462 blocking internet connection
« Reply #47 on: April 02, 2010, 03:18:01 PM »
There is only one file called "hosts" in that folder...
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Offline Zyndstoff (aka Steven Gail)

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Re: Avast 5.0.462 blocking internet connection
« Reply #48 on: April 02, 2010, 03:24:41 PM »
But anyway, I don't have much hope the hosts file being the problem.
I see a lot of HP stuff there. Is it 1 printer from HP?
I'm down to guessing and wild shooting in the dark - would it be too much effort to uninstall the HP-printer completely and reboot, run CCleaner again...

How is that PC connected to Internet anyway? Via router?

I wish I could be of more help... makes you feel so stupid.
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bong2x

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Re: Avast 5.0.462 blocking internet connection
« Reply #49 on: April 02, 2010, 03:45:49 PM »
 ;D
Quote
I wish I could be of more help... makes you feel so stupid.

hey don't give up!!! i saw you have two os in one machine that's your advantage

you can reproduce his problem and you can solve it in your machine ;)

but he need only a reset. i mean cold boot but before that, he need to re configure his start up menu.

it has to much application running make the slowly response to the operation ;)

best regards!!!

Mika_fra

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Re: Avast 5.0.462 blocking internet connection
« Reply #50 on: April 02, 2010, 03:46:50 PM »
Well, the Hosts file display that:

Quote
# Copyright (c) 1993-2006 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

127.0.0.1       localhost
::1             localhost

Yes there is one printer and I know it caused a lot of trouble when they tried to make it work properly so it is not an option to uninstall it :(

The PC has a cable connection and there is a cable modem to connect it to the internet

Offline Zyndstoff (aka Steven Gail)

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Re: Avast 5.0.462 blocking internet connection
« Reply #51 on: April 02, 2010, 03:48:33 PM »
1. No I can't reproduce, because my XP is running perfectly. No errors, no slow or sluggish internet. Nowhere to search.

2. He needs more than a restore. We've had that all through already.

3. I'm hanging on. But if you don't know where to look... it's hard.
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Offline Zyndstoff (aka Steven Gail)

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Re: Avast 5.0.462 blocking internet connection
« Reply #52 on: April 02, 2010, 03:51:55 PM »
That is bad luck, that we can't uninstall the printer.
It is my biggest suspect at the moment.
How is the printer connected? Via USB?

BTW: as I thought, the hosts file is absolutely ok.
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Offline Asyn

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Re: Avast 5.0.462 blocking internet connection
« Reply #53 on: April 02, 2010, 04:00:16 PM »
Why that? It's an (I believe) Adobe CS 3 Elements part...

Well it's just a shot in the dark... only because it has the word 'proxy' in it. ;)
I thought if it is some kind of proxy, it could interfere somehow. As he stated, that it only happens sometimes, i guess it is related to a driver/prog, running at that specific time... Is the HJT log from a time the problem occured?
asyn
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bong2x

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Re: Avast 5.0.462 blocking internet connection
« Reply #54 on: April 02, 2010, 04:03:10 PM »
yes its bad luck how can you help him he show the task manager only name, pid and description, how about the status what is running? will the nearest thing to do is guess ;)

and he only show local service how about the plug and play? how about the net service?




Offline Zyndstoff (aka Steven Gail)

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Re: Avast 5.0.462 blocking internet connection
« Reply #55 on: April 02, 2010, 04:05:28 PM »
Shooting again:

Go to webshield, Expert Settings and disable Code-Emulation. (see screenshot)
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Mika_fra

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Re: Avast 5.0.462 blocking internet connection
« Reply #56 on: April 02, 2010, 04:05:33 PM »
That is bad luck, that we can't uninstall the printer.
It is my biggest suspect at the moment.


I think it is connected via USB but cannot check at the moment since everybody is out

It would not surprise me if the printer was creating problem since it had a lot of time as I mentioned earlier. The owner of the computer told me he think he should switch to Microsoft Security Essentials and I wonder if this is not the easiest solution...hoping it works with his computer set up :(

Let me know if you have other ideas otherwise I think we will just go for changing antivirus option :( (I have been using Avast for long without any problem on my computer and I would have liked to avoid removing Avast on the other but if we cannot solve the problem...)

Offline Zyndstoff (aka Steven Gail)

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Re: Avast 5.0.462 blocking internet connection
« Reply #57 on: April 02, 2010, 04:08:22 PM »
See one post above yours.  :)

Yes, I can understand if he switches. However, he could also go to add/remove programs, avast, change and uninstall the webshield.
I heard there will be a version update soon - and I believe it will solve the slowing down problem with webshield.
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Offline Asyn

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Re: Avast 5.0.462 blocking internet connection
« Reply #58 on: April 02, 2010, 04:11:46 PM »
That is bad luck, that we can't uninstall the printer.

But we could stop the hp-drivers from loading. (with eg. ccleaner)
What do you think? Sould we give it a try?
Win 8.1 [x64] - Avast PremSec 22.1.6864.IBC [UI.688] - EEK - Firefox ESR 91.5 [NS/uBO/PB] - TB 91.5.0
Avast-Tools: Secure Browser 97.1 - Cleanup 21.4 - SecureLine 5.15 - Driver Updater 21.4 - CCleaner 5.88
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Sesame

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Re: Avast 5.0.462 blocking internet connection
« Reply #59 on: April 02, 2010, 04:31:12 PM »
Well, the Hosts file display that:

Quote
# Copyright (c) 1993-2006 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

127.0.0.1       localhost
::1             localhost
I am on Win XP and I am using Avast 5.0.462.
IPV6 on XP?  Have you installed a driver for IPV6?  Here, you can see difference  in hosts files in XP and Vista/7.

This is just yet another shot in wild, but how about copying the hosts file in a different place and deleting the entry "::1             localhost"?