« previous next »
Pages: [1] 2 3   Go Down

Author Topic: Avast 5: Cannot Update Virus Definitions  (Read 12825 times)

0 Members and 1 Guest are viewing this topic.

cs1966

  • Guest
Avast 5: Cannot Update Virus Definitions
« on: March 31, 2010, 05:53:06 PM »
Hi..was wondering if anyone else was having problems updating virus definitions with Avast 5. I have PC Tools Firewall with Avast having full internet access. Whenever I try to update definitions, it says "Updating Step 1/2...Initializing...Please Wait" and it looks like it's going to begin the download but than times out after 3 seconds or so. Anybody knowof a fix or what the problem may be??
Logged

Offline Gandalf1369

  • Sr. Member
  • ****
  • Posts: 234
Re: Avast 5: Cannot Update Virus Definitions
« Reply #1 on: March 31, 2010, 06:00:39 PM »
I have exactly the same software as you - avast! 5 and PC Tools Firewall.  My install of avast! is able to update with no problem - both manually and automatically. 

I would suggest that you try "repairing" your installation of avast! by going through the "Add/Remove Programs".  If that doesn't work then the next step would be to delete the entries for avast! in the PC Tools Application list.  As a last step I would totally uninstall avast! and then reinstall.

Hope you get it working . . .
Logged
Windows 10 (64bit); 8GB RAM; Malwarebytes Anti-Malware Pro; avast Free (latest version)

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89033
  • No support PMs thanks
Re: Avast 5: Cannot Update Virus Definitions
« Reply #2 on: March 31, 2010, 06:03:04 PM »
@ cs1966
What happens if you do a manual update ?

Does PC Tools Firewall allow avast.setup internet access ?
- If it does delete the entry for it and do a manual update, this should force the firewall to ask permission again.

Logged
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

cs1966

  • Guest
Re: Avast 5: Cannot Update Virus Definitions
« Reply #3 on: March 31, 2010, 06:15:14 PM »
Quote from: Gandalf1369 on March 31, 2010, 06:00:39 PM
I have exactly the same software as you - avast! 5 and PC Tools Firewall.  My install of avast! is able to update with no problem - both manually and automatically. 

I would suggest that you try "repairing" your installation of avast! by going through the "Add/Remove Programs".  If that doesn't work then the next step would be to delete the entries for avast! in the PC Tools Application list.  As a last step I would totally uninstall avast! and then reinstall.

Hope you get it working . . .

The repair through "Add/Remove Programs" says the install was repaired, but still not able to update. I deleted the Avast entries for Avast in the firewall and still could not update. Uninstalling and reinstalling Avast is how I had to get the latest program version and virus updates a few days ago, so I know that works, but I don't want to have to keep doing that all the time to keep getting updates.
Logged

cs1966

  • Guest
Re: Avast 5: Cannot Update Virus Definitions
« Reply #4 on: March 31, 2010, 06:16:25 PM »
Quote from: DavidR on March 31, 2010, 06:03:04 PM
@ cs1966
What happens if you do a manual update ?

Does PC Tools Firewall allow avast.setup internet access ?
- If it does delete the entry for it and do a manual update, this should force the firewall to ask permission again.


It won't update automatically or manually.
Logged

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89033
  • No support PMs thanks
Re: Avast 5: Cannot Update Virus Definitions
« Reply #5 on: March 31, 2010, 07:07:50 PM »
Then what errors are being displayed when you do a manual update ?

Have you now done as suggested about deleting the avast.setup entry in your firewall ?
Logged
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

cs1966

  • Guest
Re: Avast 5: Cannot Update Virus Definitions
« Reply #6 on: March 31, 2010, 07:16:50 PM »
Quote from: DavidR on March 31, 2010, 07:07:50 PM
Then what errors are being displayed when you do a manual update ?

Have you now done as suggested about deleting the avast.setup entry in your firewall ?
There are no errors displayed - it attempts to download, but after 3 secs it just stops and says done as if everything was ok, but of course without downloading anything. And yes I did delete the Avast entry in the firewall program.
Logged

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89033
  • No support PMs thanks
Re: Avast 5: Cannot Update Virus Definitions
« Reply #7 on: March 31, 2010, 07:20:24 PM »
So what VPS version do you have, avastUI, Maintenance, Update section, the current one is 100331-1 ?
Logged
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

cs1966

  • Guest
Re: Avast 5: Cannot Update Virus Definitions
« Reply #8 on: March 31, 2010, 07:23:13 PM »
Quote from: DavidR on March 31, 2010, 07:20:24 PM
So what VPS version do you have, avastUI, Maintenance, Update section, the current one is 100331-1 ?
100311-1
Logged

Offline Zyndstoff (aka Steven Gail)

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 2604
  • I can resist anything except temptation.
    • tex62
Re: Avast 5: Cannot Update Virus Definitions
« Reply #9 on: March 31, 2010, 07:33:16 PM »
Then there is nothing to update. Everything is working absolutely fine.
Where is the problem?  8)
Logged
7 x64 SP1, FF 8a Aurora, TB6, 6.0.1203 Free
Free MBAM Clear

cs1966

  • Guest
Re: Avast 5: Cannot Update Virus Definitions
« Reply #10 on: March 31, 2010, 07:35:41 PM »
Quote from: Zyndstoff on March 31, 2010, 07:33:16 PM
Then there is nothing to update. Everything is working absolutely fine.
Where is the problem?  8)
The problem is the current version is 100331-1, not 100311-1
Logged

Offline Zyndstoff (aka Steven Gail)

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 2604
  • I can resist anything except temptation.
    • tex62
Re: Avast 5: Cannot Update Virus Definitions
« Reply #11 on: March 31, 2010, 07:39:59 PM »
Ooops... sorry. Too many 3s and 1s...
 ::)

Are your settings set as in the screenshot?
Logged
7 x64 SP1, FF 8a Aurora, TB6, 6.0.1203 Free
Free MBAM Clear

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67194
Re: Avast 5: Cannot Update Virus Definitions
« Reply #12 on: March 31, 2010, 07:42:00 PM »
I suggest an installation from the scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.
Logged
The best things in life are free.

Offline Zyndstoff (aka Steven Gail)

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 2604
  • I can resist anything except temptation.
    • tex62
Re: Avast 5: Cannot Update Virus Definitions
« Reply #13 on: March 31, 2010, 07:45:34 PM »
Tech, what I always wanted to tell you: would you insert a bullet 5a) Reboot between 5. and 6.
 8)
Logged
7 x64 SP1, FF 8a Aurora, TB6, 6.0.1203 Free
Free MBAM Clear

cs1966

  • Guest
Re: Avast 5: Cannot Update Virus Definitions
« Reply #14 on: March 31, 2010, 07:46:10 PM »
Quote from: Zyndstoff on March 31, 2010, 07:39:59 PM
Ooops... sorry. Too many 3s and 1s...
 ::)

Are your settings set as in the screenshot?
Yes, same settings as the screenshot
Logged
Pages: [1] 2 3   Go Up
« previous next »