I am unable to download anything, including the hijack software. Yesterday, for some reason I was able to download long enuf to get Spybot. Ran that, found problems- deleted them, still nothing. I do not have any "LMHosts" present. I tried to uninstall Avast, but that failed- couldn't uninstall. I am not computer literate enough to know how to reformat or restore. I guess I'll have to get Computer Geeks or something unless anyone else has an idea.