Author Topic: Installing Avast 5 internet security  (Read 8380 times)

0 Members and 1 Guest are viewing this topic.

Rockem1980

  • Guest
Installing Avast 5 internet security
« on: April 02, 2010, 09:01:09 AM »
I just upgraded to internet security. But when it says to restart my computer. I do  and i have to restore it.  Problem signature:
  Problem Event Name:   BlueScreen
  OS Version:   6.1.7600.2.0.0.768.3
  Locale ID:   1033

Additional information about the problem:
  BCCode:   a
  BCP1:   0000000000000000
  BCP2:   0000000000000002
  BCP3:   0000000000000001
  BCP4:   FFFFF80002ACCA13
  OS Version:   6_1_7600
  Service Pack:   0_0
  Product:   768_1

Files that help describe the problem:
  C:\Windows\Minidump\040210-20997-01.dmp
  C:\Windows\Temp\WER-28142-0.sysdata.xml

Offline .: L' arc :.

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 1780
  • Thinking with Portals
Re: Installing Avast 5 internet security
« Reply #1 on: April 02, 2010, 09:05:48 AM »
I suggest you download the Internet Security Installer rather than upgrading a free version. Download it here
Windows 7 (64-bit) Home Premium SP1
avast! 9 RC1

Rockem1980

  • Guest
Re: Installing Avast 5 internet security
« Reply #2 on: April 02, 2010, 09:10:27 AM »
I just pay for 1 tonight. I have the license key and when i do that it says to restart my pc. And thats when i have to restore it. Saying windows has recovered from a problem.

Offline .: L' arc :.

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 1780
  • Thinking with Portals
Re: Installing Avast 5 internet security
« Reply #3 on: April 02, 2010, 09:16:33 AM »
Have you tried installing using the IS installer (not the Free version installer)?
Windows 7 (64-bit) Home Premium SP1
avast! 9 RC1

Rockem1980

  • Guest
Re: Installing Avast 5 internet security
« Reply #4 on: April 02, 2010, 09:22:30 AM »
No,is that the 1 on cnet.  I have the free trail version for  30 days . And tonight i bought avast internet security.  In the emails i got i downloaded  the stuff but comes up you are trying to download a old version of what you have.  Am just really lost here :-\

Offline .: L' arc :.

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 1780
  • Thinking with Portals
Re: Installing Avast 5 internet security
« Reply #5 on: April 02, 2010, 09:27:54 AM »
So you mean you inserted your license key on a Free version of avast? I'm having the same problems when upgrading a Free edition to an Internet Security.

It would be better if you install Internet Security directly. Link to avast! IS here
Windows 7 (64-bit) Home Premium SP1
avast! 9 RC1

bong2x

  • Guest
Re: Installing Avast 5 internet security
« Reply #6 on: April 02, 2010, 09:33:55 AM »
 ::) your free trial is pro?  ::)

Quote
 BCP4:   FFFFF80002ACCA13

double function-creating another folder with the same function make your system confused

did you try disable anything including defense module and disconnect to internet before upgrading to IAS?

if you did not disable anything before upgrading, all avast function will be doubled and creating overdamping

Try fist cold boot for 3min

if not effected then uninstalled and install fresh IAS


Regards!!


Rockem1980

  • Guest
Re: Installing Avast 5 internet security
« Reply #7 on: April 02, 2010, 09:37:44 AM »
I did what you said to do. Now everthing thing is gone?  Not able to find my key either even in my  email. Not able to locate it? It says to find a file to open it. Idk if i was pro so am i out 32 bucks now?
« Last Edit: April 02, 2010, 09:42:31 AM by Rockem1980 »

Offline .: L' arc :.

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 1780
  • Thinking with Portals
Re: Installing Avast 5 internet security
« Reply #8 on: April 02, 2010, 09:41:07 AM »
Now, as he mentioned, uninstall your current avast then download and install the Internet Security installer. Link to avast! IS here.
Windows 7 (64-bit) Home Premium SP1
avast! 9 RC1

Rockem1980

  • Guest
Re: Installing Avast 5 internet security
« Reply #9 on: April 02, 2010, 09:47:08 AM »
I click on step two to get my key and adobe cannot locate it saying it mayhave been damage?

Offline .: L' arc :.

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 1780
  • Thinking with Portals
Re: Installing Avast 5 internet security
« Reply #10 on: April 02, 2010, 09:48:28 AM »
Huh? Why Adobe?

Add: Are you getting a new license key? You don't have to, just use the .avastlic file given to you yesterday when you bought Internet Security.
« Last Edit: April 02, 2010, 09:52:19 AM by .: L' arc :. »
Windows 7 (64-bit) Home Premium SP1
avast! 9 RC1

Rockem1980

  • Guest
Re: Installing Avast 5 internet security
« Reply #11 on: April 02, 2010, 10:00:19 AM »
I need adobe to open it.  And the avast icon was there. Then i uninstall everthing. Installed avast again. Looked for the key and the icon changed to a adobe icon on the file. Put that in  restart my pc logged back in and it said welcome to Avast  and is asking me to select the appropirate firewall mode for the new network.  There is home, work, public which 1 ? Also my action center is saying my avast is out of date its 5.0.462
« Last Edit: April 02, 2010, 10:08:11 AM by Rockem1980 »

Offline .: L' arc :.

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 1780
  • Thinking with Portals
Re: Installing Avast 5 internet security
« Reply #12 on: April 02, 2010, 10:09:25 AM »
Seems like its working better now. :)

Select Home. Now, for the license, double click the orange ball. Then click Maintenance > Registration. From the right side, click Insert avast! PRO antivirus / Internet Security License File. Locate and select the license file then click Open. You'll receive a confirmation message if it works.

Quote
Also my action center is saying my avast is out of date its 5.0.462

Don't worry avast will update itself.
Windows 7 (64-bit) Home Premium SP1
avast! 9 RC1

Rockem1980

  • Guest
Re: Installing Avast 5 internet security
« Reply #13 on: April 02, 2010, 10:14:33 AM »
Were is the orange ball i click?

Offline .: L' arc :.

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 1780
  • Thinking with Portals
Re: Installing Avast 5 internet security
« Reply #14 on: April 02, 2010, 10:15:48 AM »
On the lower right side of the screen. The one that rotates. :)
Windows 7 (64-bit) Home Premium SP1
avast! 9 RC1