Author Topic: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.  (Read 10291 times)

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Offline jcbcamacho

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I bought this Avast anti-virus a month ago and since then I had to use only my computer at work.
This product was so terrible that I had to re-install ALL MY PROGRAMS including the operating system.
Lost most of my files. TERRIBLE.
NOW I JUST WANT A REFUND BUT AM ALSO UNABLE.
CAN ANYONE TELL ME HOW I CAN CLAIM IT?

Thanks,

Offline Mongol

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Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
« Reply #1 on: April 05, 2010, 06:51:07 AM »
Did you check the main avast homepage? They should have a customer support area where you can email them...
Remember, amateurs built the Ark. Professionals built the Titanic...

Offline Marc57

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Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
« Reply #2 on: April 05, 2010, 07:04:29 AM »
sales@avast.com


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Here's their time .

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« Last Edit: April 05, 2010, 07:10:26 AM by Marc57 »
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Offline RejZoR

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Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
« Reply #3 on: April 05, 2010, 09:05:08 AM »
May i ask what exactly was the cause for you to lose all the data? And what exactly makes you think it was avast!'s fault?
I mean, did it make a false positive on a system file, did it detect virus in almost all your files (if yes, what was the name of the virus?) or did it cause an infinite blue screens of death? Maybe something else? I'd just like to hear what was the reason for your extremely bad experience with avast!. Thanks.

As for the refund, it's best to submit a ticket here:
http://support.avast.com/

Or contacting them directly by mail at sales@avast.com

Offline Quadcore

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Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
« Reply #4 on: April 05, 2010, 09:24:49 AM »
May i ask what exactly was the cause for you to lose all the data? And what exactly makes you think it was avast!'s fault?
I mean, did it make a false positive on a system file, did it detect virus in almost all your files (if yes, what was the name of the virus?) or did it cause an infinite blue screens of death? Maybe something else? I'd just like to hear what was the reason for your extremely bad experience with avast!. Thanks.

As for the refund, it's best to submit a ticket here:
http://support.avast.com/

Or contacting them directly by mail at sales@avast.com

I think this guy just hates Avast, read his other posts.
OS: Windows 7 64bit || Security(Always up to Date): Avast Free/Comodo Firewall/Malwarebytes Free/WOT plugin

Offline CharleyO

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Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
« Reply #5 on: April 05, 2010, 09:26:37 AM »
***

jcbcamacho -

Did you come here and ask for help before taking the steps you did in your above post?


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Offline bong2x

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Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
« Reply #6 on: April 05, 2010, 11:01:36 AM »
Quote
I think this guy just hates Avast, read his other posts.

As you can see help is too late here

he already format his computer

look at his post.

this is the effect of final installation without knowing what is the product first.

even he installed other security software it will also happen like this.

because if his/her computer is infected with a rootkit, it will hide the real file and replace it with an exe folder. this can be cured by folder option show hidden file. but if the computer is hijacked he cannot use the folder option.

or

after installing he suffer from loop reboot cause also of rootkit that hide the system at start-up is not present because it is hidden, cannot find the file, etc.

and his decision is final to get refund.

Regards!!!

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Protection->avast Free 6.0.1091,MBAM,SAS
Browser->Firefox 4.0,IE8,G-chrome
Emergency Interface->unlocker 1.8.9

Life is a continue process of learning

Offline logos

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Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
« Reply #7 on: April 05, 2010, 11:15:06 AM »
the guy would have posted the same sort of stuff on any other forum after acquiring any other software. Not worth bothering...
w7 - ais7

Offline lukor

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Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
« Reply #8 on: April 05, 2010, 12:56:29 PM »
There should be no problem with a refund, just send an email to sales@avast.com, or call in CET working hours.
Lukas.

Offline VernaS

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Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
« Reply #9 on: September 02, 2010, 01:17:46 AM »
I want my money back... I had the trial and the notices flashed that I needed ... INTERNET SECURITY...   I got the 2 yr .. plan... installed it .. and my .. INTERNET SECURITY .. turned off the AVAST INTERNET SECURITY....  on installation.... 
 
I HAD INTERNET SECURITY.. and was told to buy another one by your program .. AVAST... please refund my money..  It will not run on my computer... my . INTERNET SECURITY will not let it.

I CALLED THE SUPPORT LINE... i WAS GIVEN A WEB SITE FOR REFUND... THAT DID NOT WORK

tinyurl/avastrefund.com

I sent the email above.. I am STEAMED.. I can hardly write. and I have two programs not functioning and loading data ..... from a data interefence... send recieve.. ... since using the trial 30 free ware   AVAST... INDEED  avast.

Offline Gargamel360

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Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
« Reply #10 on: September 02, 2010, 01:41:24 AM »
I want my money back... I had the trial and the notices flashed that I needed ... INTERNET SECURITY...   I got the 2 yr .. plan... installed it .. and my .. INTERNET SECURITY .. turned off the AVAST INTERNET SECURITY....  on installation.... 
 
I HAD INTERNET SECURITY.. and was told to buy another one by your program .. AVAST... please refund my money..  It will not run on my computer... my . INTERNET SECURITY will not let it.

I CALLED THE SUPPORT LINE... i WAS GIVEN A WEB SITE FOR REFUND... THAT DID NOT WORK

tinyurl/avastrefund.com

I sent the email above.. I am STEAMED.. I can hardly write. and I have two programs not functioning and loading data ..... from a data interefence... send recieve.. ... since using the trial 30 free ware   AVAST... INDEED  avast.
RAGE ;D ;D

Pardon my amusement at your anger, you simply remind me of myself.
The instructions and email address above should lead you to a refund.
In the future, I would ALWAYS do the trial before you buy.

But people here could try and help get it working for you also, if you find some hidden reserve of patience. :)
Signature?  But I gots no pen....

Offline jadinolf

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Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
« Reply #11 on: September 02, 2010, 03:20:43 AM »
How come it runs so beautifully on almost all of our computers (I have 5) and then we have the others....... ???

Offline marc-d-l

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Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
« Reply #12 on: September 02, 2010, 05:54:08 AM »
LOL  ;D
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Offline Pondus

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Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
« Reply #13 on: September 02, 2010, 07:33:54 AM »
Quote
and my .. INTERNET SECURITY .. turned off the AVAST INTERNET SECURITY.
does this mean you have more that one AV running on your computer ?
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Offline Rednose

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Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
« Reply #14 on: September 02, 2010, 08:56:39 AM »
As I understand it he had already a complete Internet Security Suite plus Avast Free running :o And than he tried to install Avast Internet Security too ;D

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