Author Topic: install A5 FAIL  (Read 2773 times)

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jamesho_98

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install A5 FAIL
« on: April 06, 2010, 10:47:24 PM »
I'm old user of Avast 4.8 FREE. uninstalled
Install A5 Free success, unfortunally my DSL dialer is always fail,
so i try uninstall A5.

After uninstall A5 and fix my DSL diailer program.
So i install A5 again, but no success.

remark: i tried a5 FREE, a5 Pro, AIS....totally fail on installation.

the a5 show below report:
07.04.2010 04:36:32 general: Started: 07.04.2010, 04:36:32
07.04.2010 04:36:32 general: Running setup_ais-1ce (462)
07.04.2010 04:36:32 system: Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
07.04.2010 04:36:32 system: Memory: 39% load. Phys:1887768/2097151K free, Page:4194303/4194303K free, Virt:2041360/2097024K free
07.04.2010 04:36:32 system: Computer WinName: JAMES-PC
07.04.2010 04:36:32 system: Windows Net User: james-PC\james
07.04.2010 04:36:32 general: Cmdline: /sfx /sfxstorage "C:\Users\james\AppData\Local\Temp\_av_sfx.tm~a04836"  /srcpath "C:\TDDOWN~1" /sfxname "setup_av_pro_cns"
07.04.2010 04:36:32 general: DldSrc set to sfx
07.04.2010 04:36:32 general: Old version: ffffffff (-1)
07.04.2010 04:36:32 registry: Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
07.04.2010 04:36:32 general: Install check: SetupVersion does NOT exist
07.04.2010 04:36:32 general: SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 0
07.04.2010 04:36:32 registry: Get registry: Software\Microsoft\Internet Explorer\Version=7.0.6002.18005
07.04.2010 04:36:32 general: Operation set to INST_OP_INSTALL
07.04.2010 04:36:32 general: GUID: f5d1ab4b-ce28-47f1-8f39-24bba00fe676
07.04.2010 04:36:37 general: SelectCurrent: selected server 'tmp sfx storage' from 'sfx'
07.04.2010 04:36:37 internet: SYNCER: Type: use IE settings
07.04.2010 04:36:37 internet: SYNCER: Auth: another authentication, use WinInet
07.04.2010 04:36:37 general: Changed Edition=2
07.04.2010 04:36:37 general: Entered SetupProcessAIS::Do( INST_OP_INSTALL )
07.04.2010 04:36:37 general: Entered SetupProcessWin32Avast::Do( INST_OP_INSTALL )
07.04.2010 04:36:37 general: Entered SetupProcessWin32::Do( INST_OP_INSTALL )
07.04.2010 04:36:37 general: Entered SetupProcess::Do( INST_OP_INSTALL )
07.04.2010 04:36:39 package: LoadProductVpu: C:\Users\james\AppData\Local\Temp\_av_sfx.tm~a04836\prod-ais.vpx
07.04.2010 04:36:39 package: LoadPartInfo: jrog = jrog-83 returned 00000000
07.04.2010 04:36:39 package: LoadPartInfo: program = prg_ais-1ce returned 00000000
07.04.2010 04:36:39 package: LoadPartInfo: setup = setup_ais-1ce returned 00000000
07.04.2010 04:36:39 package: LoadPartInfo: vps = vps_win32-10040100 returned 00000000
07.04.2010 04:36:39 package: LoadProductVpu: C:\Users\james\AppData\Local\Temp\_av_sfx.tm~a04836\prod-ais.vpx ended with 00000000
07.04.2010 04:36:39 package: Part prg_ais-1ce was set to be installed
07.04.2010 04:36:39 package: Part vps_win32-10040100 was set to be installed
07.04.2010 04:36:39 package: Part setup_ais-1ce was set to be installed
07.04.2010 04:36:39 package: Part jrog-83 was set to be installed
07.04.2010 04:36:57 general: progress thread start
07.04.2010 04:37:08 internet: SYNCER: Agent=Syncer/5.00 (ais-462;p)
07.04.2010 04:37:08 package: LoadProductVpu: C:\Users\james\AppData\Local\Temp\_av_sfx.tm~a04836\prod-ais.vpx
07.04.2010 04:37:08 package: LoadPartInfo: jrog = jrog-83 returned 00000000
07.04.2010 04:37:08 package: LoadPartInfo: program = prg_ais-1ce returned 00000000
07.04.2010 04:37:08 package: LoadPartInfo: setup = setup_ais-1ce returned 00000000
07.04.2010 04:37:08 package: LoadPartInfo: vps = vps_win32-10040100 returned 00000000
07.04.2010 04:37:08 package: LoadProductVpu: C:\Users\james\AppData\Local\Temp\_av_sfx.tm~a04836\prod-ais.vpx ended with 00000000
07.04.2010 04:38:20 system: Uninstalling aswTdi.sys
07.04.2010 04:38:20 system: Stopping service aswTdi
07.04.2010 04:38:20 system: OpenSCManager
07.04.2010 04:38:20 system: OpenService
07.04.2010 04:38:20 system: OpenService, errcode: 0x00000424
07.04.2010 04:38:20 system: Service aswTdi stopped, errcode: 0x00000424
07.04.2010 04:38:20 registry: Deleted registry: Software\Alwil Software\Avast\5.0
07.04.2010 04:38:20 registry: Cannot open reg. key:Software\Microsoft\Windows\CurrentVersion\App Paths\AvastUI.exe
07.04.2010 04:38:20 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-18, C:\Windows\system32\config\systemprofile\NtUser.dat)
07.04.2010 04:38:20 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-19, C:\Windows\ServiceProfiles\LocalService\NtUser.dat)
07.04.2010 04:38:20 registry: Load registry hive ERROR_SHARING_VIOLATION
07.04.2010 04:38:20 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-20, C:\Windows\ServiceProfiles\NetworkService\NtUser.dat)
07.04.2010 04:38:20 registry: Load registry hive ERROR_SHARING_VIOLATION
07.04.2010 04:38:20 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-21-1349524319-940912157-1970551290-1000, C:\Users\james\NtUser.dat)
07.04.2010 04:38:20 registry: Load registry hive ERROR_SHARING_VIOLATION
07.04.2010 04:38:20 file: filRenameOnReboot:!bSuccess
07.04.2010 04:38:20 file: filRenameOnReboot:bOnReboot
07.04.2010 04:38:20 system: Delete on reboot(C:\PROGRA~1\ALWILS~1\Avast5\Setup)
07.04.2010 04:38:20 file: filRenameOnReboot:!bSuccess
07.04.2010 04:38:20 file: filRenameOnReboot:bOnReboot
07.04.2010 04:38:20 system: Delete on reboot(C:\PROGRA~1\ALWILS~1\Avast5)
07.04.2010 04:38:20 package: Transferred: files 0, bytes 0, time 0 ms
07.04.2010 04:38:20 package: Retries: total 0, files 0, servers 1
07.04.2010 04:38:20 general: DldSrc set to inet
07.04.2010 04:38:23 general: Server definition(s) loaded for 'main': 334 (maintenance:0)
07.04.2010 04:38:23 general: SelectCurrent: selected server 'Download653 AVAST5 Server' from 'main'
07.04.2010 04:38:23 internet: SYNCER: Type: use IE settings
07.04.2010 04:38:23 internet: SYNCER: Auth: another authentication, use WinInet
07.04.2010 04:38:24 internet: Sending stats 'http://download653.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
07.04.2010 04:38:24 file: NeedReboot=true
07.04.2010 04:38:24 file: filRenameOnReboot:!bSuccess
07.04.2010 04:38:24 file: filRenameOnReboot:bOnReboot
07.04.2010 04:38:24 system: Delete on reboot(C:\PROGRA~1\ALWILS~1\Avast5\Setup\reboot.txt)
07.04.2010 04:38:24 file: MoveFileEx(C:\PROGRA~1\ALWILS~1\Avast5\Setup, NULL)
07.04.2010 04:38:24 file: MoveFileEx(C:\PROGRA~1\ALWILS~1\Avast5, NULL)
07.04.2010 04:38:24 file: MoveFileEx(C:\PROGRA~1\ALWILS~1\Avast5\Setup\reboot.txt, NULL)
07.04.2010 04:38:24 general: Return code: 0x00000570 [The file or directory is corrupted and unreadable.]
07.04.2010 04:38:24 general: Stopped: 07.04.2010, 04:38:24



Offline igor

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  • Serious Graphoman
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  • Posts: 11849
    • AVAST Software
Re: install A5 FAIL
« Reply #1 on: April 06, 2010, 10:49:48 PM »
Very strange error code...
I'd say try to run chkdsk to check your filesystem for errors.