Author Topic: Unable to Re-Install/Change/Uninstall  (Read 2431 times)

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keepitcoder

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Unable to Re-Install/Change/Uninstall
« on: April 14, 2010, 10:46:31 AM »
I have Windows7 64-bit and I cant uninstall/reinstall.

Here's a copy/paste of my setup log:
Quote
14.04.2010 01:33:45 general: Started: 14.04.2010, 01:33:45
14.04.2010 01:33:45 general: Running setup_ais-1a2 (418)
14.04.2010 01:33:45 system: Operating system: Windows Vista ver 6.0, build 6000, sp 0.0 x64
14.04.2010 01:33:45 system: Memory: 26% load. Phys:1048575/1048575K free, Page:1048575/2097151K free, Virt:2009816/2097024K free
14.04.2010 01:33:45 system: Computer WinName: GRAPHICS-PC
14.04.2010 01:33:45 system: Windows Net User: Graphics-PC\Graphics
14.04.2010 01:33:45 general: Cmdline: /uninstwiz 
14.04.2010 01:33:45 general: Old version: 1a2 (418)
14.04.2010 01:33:45 registry: Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
14.04.2010 01:33:45 system: Using temp: C:\Users\Graphics\AppData\Local\Temp\_asw_aisI.tm~a03420 (394025M free)
14.04.2010 01:33:45 general: SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
14.04.2010 01:33:45 general: DldSrc set to inet
14.04.2010 01:33:45 internet: SYNCER: Agent=Syncer/5.00 (ais-418;p)
14.04.2010 01:33:45 system: Computer DnsName: Graphics-PC
14.04.2010 01:33:45 system: Computer Ip Addr: 192.168.16.14
14.04.2010 01:33:46 system: Installed in: C:\Program Files\Alwil Software\Avast5 (394025M free)
14.04.2010 01:33:46 internet: SYNCER: Type: use IE settings
14.04.2010 01:33:46 internet: SYNCER: Auth: another authentication, use WinInet
14.04.2010 01:33:46 package: Part prg_ais-1ce is installed
14.04.2010 01:33:46 package: Part vps_win32-10041400 is installed
14.04.2010 01:33:46 package: Part setup_ais-1ce is installed
14.04.2010 01:33:46 package: Part jrog-9a is installed
14.04.2010 01:33:46 general: LoadState: Edition=1
14.04.2010 01:33:46 general: Old version: 1a2 (418)
14.04.2010 01:33:46 file: SetExistingFilesBitmap: 280->99->99
14.04.2010 01:33:46 general: GUID: 177e1e61-d16c-4064-a802-8d67fe9b1ed3
14.04.2010 01:33:46 general: Server definition(s) loaded for 'main': 334 (maintenance:0)
14.04.2010 01:33:46 general: SelectCurrent: selected server 'Download701 AVAST5 Server' from 'main'
14.04.2010 01:33:46 internet: SYNCER: Type: use IE settings
14.04.2010 01:33:46 internet: SYNCER: Auth: another authentication, use WinInet
14.04.2010 01:33:51 general: Operation set to INST_OP_UNINSTALL
14.04.2010 01:33:51 general: Entered SetupProcessAIS::Do( INST_OP_UNINSTALL )
14.04.2010 01:33:51 general: Entered SetupProcessWin32Avast::Do( INST_OP_UNINSTALL )
14.04.2010 01:33:52 package: Transferred: files 0, bytes 0, time 0 ms
14.04.2010 01:33:52 package: Retries: total 0, files 0, servers 1
14.04.2010 01:33:53 internet: Sending stats 'http://download701.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
14.04.2010 01:33:53 file: NeedReboot=false
14.04.2010 01:33:53 general: Return code: 0x000004C7 [The operation was canceled by the user.]
14.04.2010 01:33:53 general: Stopped: 14.04.2010, 01:33:53

Offline Zyndstoff (aka Steven Gail)

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Re: Unable to Re-Install/Change/Uninstall
« Reply #1 on: April 14, 2010, 10:55:57 AM »
In the log it says "Windows Vista ver. 6"...?

What are the symptoms? "I can't install" is not very informative...

What did you do? Update from Version 4.8? Clean install? Any other AV oder Firewall currently OR previously installed? If so: which?

Did you log in as Admin?
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