Author Topic: Avast 5 Internet Security & Outlook 2000  (Read 5236 times)

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tonytones

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Avast 5 Internet Security & Outlook 2000
« on: March 31, 2010, 10:14:17 PM »
Hi there,

Hoping someone can help find the solution to my problem.

I've emailed support days ago but got no reply.

I installed Avast 5 trial on my computer (winxp)  to test it and buy licence for 20 pcs if its anywhere as good as avira.

Outlook 2000 is installed on my computer collecting mail from pop3 accounts.

Avast 5 did not create an avast junk folder as per the antispam settings.
Avast 5 is NOT marking spam emails when I open outlook and click send/receive.
It will however mark emails as spam later only if I leave my outlook open permanantly; but still won't move them to the selected spam folder in the antispam settings.

Avast 5 is correctly installed in both the Addin manager and the com addins in the advanced options section of outlook.

I've already tried removing avast and installing again but that didn't work.

Anyone got a solution for me as I've been banging my head on this for a week now and can't get it working...

Regards
Tony

k.u.r.t

  • Guest
Re: Avast 5 Internet Security & Outlook 2000
« Reply #1 on: April 01, 2010, 11:35:56 AM »
Could you provide me with the asoutext.log file? It is located in c:\documents and settings\all users\application data\alwil software\avast 5\log for WinXP and in c:\ProgramData\alwil software\avast 5\log for Vista/Win7

tonytones

  • Guest
Re: Avast 5 Internet Security & Outlook 2000
« Reply #2 on: April 01, 2010, 10:18:25 PM »
Hi KURT,

I tried to attach that file on this post but it says cannot attach that type of file each time I try (log.db).

How can I post it here or How can I get this file to you?

Thanks.
Tony

Offline Lisandro

  • Avast team
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Re: Avast 5 Internet Security & Outlook 2000
« Reply #3 on: April 02, 2010, 02:55:38 AM »
tonytones, the db file does not help.
Open the log (txt file), copy the last content of it (maybe 300 lines) and post it here.
The best things in life are free.

k.u.r.t

  • Guest
Re: Avast 5 Internet Security & Outlook 2000
« Reply #4 on: April 02, 2010, 08:57:40 AM »
alternatively you could try to rename the file to txt and attach it here. or zip it up

tonytones

  • Guest
Re: Avast 5 Internet Security & Outlook 2000
« Reply #5 on: April 02, 2010, 12:06:02 PM »
Hi,

Sorry I misread. here's the file attached as requested.

Please help soon
Thanks

k.u.r.t

  • Guest
Re: Avast 5 Internet Security & Outlook 2000
« Reply #6 on: April 02, 2010, 02:33:17 PM »
Thank you,
there is one lead that might indicate what is going on. I cannot reproduce the problem here, so it is just my guess, anyway I made a change to the code which might help. Please test it in the next beta refresh (due out after Easter Monday).

Report back if that resolved the problem.

If the toolbar does not appear, ensure that you check View > Toolbars > avast! Antispam checked and try again.
If you still have no luck then close outlook and go to Avast > Settings > Maintenance and enable debug logging. The new build of asOutExt.dll (not the current 5.0.462) supports verbose debug info. Start Outlook, wait for it to fully load, close it, wait for it to shutdown and then post the asOutExt.log (which should now have extra debug information about the plugin's lifecycle)

tonytones

  • Guest
Re: Avast 5 Internet Security & Outlook 2000
« Reply #7 on: April 04, 2010, 03:35:37 AM »
Just reinstalled my computer.

Reinstalled office outlook 2000 and then avast 5 internet security.

I regret that still avast doesn't mark spam nor does it move spam to spam folder.

Will just have to hope that kurts reply will hold some solution...
tones.

tonytones

  • Guest
Re: Avast 5 Internet Security & Outlook 2000
« Reply #8 on: April 08, 2010, 01:16:38 PM »
Hi KURT,

Where will I find this new beta avast donwload?

Thanks.

Offline Lisandro

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The best things in life are free.

tonytones

  • Guest
Re: Avast 5 Internet Security & Outlook 2000
« Reply #10 on: April 09, 2010, 01:00:03 AM »
Hi,

Tried the beta updated version.

Still nothing is any different.

Avast still does not created avast junk folder
Avast still does not mark spam items as ***spam*** as per avast settings.

Very dissappointing!
I think its back to avira for me and my companys 20 computers which i was gonna install ais on...

Regards,
tony

Any comments from moderators before I leave?
« Last Edit: April 10, 2010, 12:16:05 AM by tonytones »

tonytones

  • Guest
Re: Avast 5 Internet Security & Outlook 2000
« Reply #11 on: April 10, 2010, 12:17:22 AM »
Any comments from moderators on this subject before I leave?